Senior Consultant

• May 2020 - Present

Senior Principal P&O services

• May 2021 - Dec 2022

Strategic planning and controlling. 4/5 senior consultant role, classical and agile environment Strategic planning and controlling. 4/5 senior consultant role, classical and agile environment

Senior Process Improvement Consultant, Agile leader

• Apr 2019 - Dec 2022

Senior consultant and coach for Project management, Agile env., Business process improvement, Project offices. Key areas: -planned or discussed change in business, -issue in business with known/unknown root cause, -operational excellence team to be set or expanding -project office to be established -trainings for administration, first level management on basic skills needed (business process, Lean, Kaizen, soft skills, project mgmt etc..) When is good time to use consultant instead of employee: -budget is short term or low -no professional&profile available for individual task, project, training -issues with customer or employee satisfaction -we suspect current systems, processes or settings to be unsufficient, waste or too expensive -need a fresh look from outside etc... Show less

Operational Excellence Lean coach

• Oct 2017 - Sep 2018

Supporting senior expertise in OpEx team, agile culture, company operational excellence strategy, value creation business role. Efficiency in Operations - audit model connected to performance mgmt to improve revenue

Operational Excellence Consultant

• Jul 2016 - Oct 2017

Senior consultant for Operational Excellence team, model on HR key processes to improve overall business efficiency in agile environment

Executive solution officer

• May 2012 - Sep 2017

Reporting to several board members, dotted line to Paris global headquaters. Group best practices implementation to deliver business strategy goals, Performance of outsourced key process, suppliers. Change mgmt, Cost policy, Operational excellence in use of changing culture, agile approach, supporting effectivity and productivity increase.Operations, HR key processes, Penalty and Casulty claims handling Majority of tasks with direct impact on revenue.

R&D Officer assignment

• Jun 2013 - Nov 2013

Reporting to global Directeur du Centre de Compétences Retail. R&D community - contribute to manage and mobilize the R&D Internal Community (Ambassadors and Experts), R&D Governance (Extended Council and P&C Seminar, Supervisory Council), Structure R&D Business Intelligence & Market & Tech Watch

Certified business process manager (AXA WAY Black belt) CZ+SK

• May 2009 - May 2012

Reporting line to COO, dotted line on regional OpEx HQ level Changing cross-functional strategic business processes, if needed Six sigma methodology, 8Mio Euro of savings in Business casesP&C claim handling regional responsibilities, Group best practices implementation in CZ&SKRelationship&processes with outsourced Group member companyAnother projects: Quality of customer service, Call centre, Productivity, Contact details, Retention activities, Cost reductions in E2E processes

Business process supervisor APAC

• Sep 2008 - May 2009

Customer care organization, Asia&PacificSix sigma and lean methodology&culture, Green belt, ISO

Business process supervisor EMEA

• Jun 2008 - Jan 2009

EMEA (Europe, Middle East, Africa), ISO, Green belt

Data integrity team supervisor

• Jan 2008 - Aug 2008

worldwide data support: SAP, Tessaract, DWH, Clarify databases - Data quality proceses