Experience

Pavailler

• France
• Machinery Manufacturing
• 1 - 100 Employee

• Responsable SAV

  • Aug 2023 - Present

  C'est reparti, premier jour de reprise : nouveaux challenges, nouveaux défis 🙏💪 C'est reparti, premier jour de reprise : nouveaux challenges, nouveaux défis 🙏💪



RETIF

• France
• Retail
• 100 - 200 Employee

• Customer Service Manager

  • May 2017 - Feb 2023

  My tasks are : - Order follow up : management of a team of 3 persons, help them to improve their skills, process creation and process improvement where needed, - Sales coordination : collect business decisions and informations, evaluate the impacts and make sure about the great integration in the order processing process , - Project manager for the improvement of the Customer Service department, integration of the changes, - Coordination between all supply chain department (logistic, procurement, sales, finance) and external partners (carrier, supplier), meeting animation, regular meeting to the headquarter, - Escalation of all issues, follow up and resolution of problems - Quality reporting, causes analysis and improvement solutions, - Set up of KPI for the Customer Service department, - Transport coordination, make sure that our suppliers are respecting our OTD level, invoicing, negotiation, research of new Partners. This job is very extensive, rich and make me grow up every day. Show less



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Oct 2009 - Jun 2016

  Order Management, Sense of priorities, Logistics coordination between USA (production Platform) and the Netherlands (distribution center), Urgent Solution, Planning, Procurement, Process Creation, Order Management, Sense of priorities, Logistics coordination between USA (production Platform) and the Netherlands (distribution center), Urgent Solution, Planning, Procurement, Process Creation,



Skipper groupe

• France
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Transit Agent

  • Oct 2007 - Oct 2008

  Analyse of transport enquiry, transport solutions, Incoterms, quotation Air and Ocean, regular and particular shipments. Analyse of transport enquiry, transport solutions, Incoterms, quotation Air and Ocean, regular and particular shipments.



Markem-Imaje

• Switzerland
• Automation Machinery Manufacturing
• 700 & Above Employee

• International Logistic Coordinator

  • May 2005 - May 2007

  Order Management, export file creation, internal and external communication, distributors and subsidiaries. Order Management, export file creation, internal and external communication, distributors and subsidiaries.



Solystic

• France
• Automation Machinery Manufacturing
• 100 - 200 Employee

• ADV export

  • 2007 - 2007