Experience

Plantlife Natural Body Care

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • May 2023 - Present

  Responsibilities: • Process all on-line, email, phone, and faxed orders for B2B and B2C sales channels. • Provide personable customer service for both B2B and B2C channels. • Process and ship on-line orders via shipping software. Coordinate with the shipping department on correct methods to ship, and ensure lowest cost of shipment. • Communicate with customers regarding product questions, promotions, new products, sales support and customer service-related issues. • Process orders into accounting software and monitor open orders across multiple systems to ensure they are complete within the allotted processing time. • Provide reporting for projects and initiatives that drive efficiency and/or an enhanced customer experience. • Provide results-oriented analysis of all consumer touch points. • Drive strategy for process and customer experience improvement across all platforms. • Serve as the primary contact for all internal departments in relation to B2C open/aging orders, carrier/delivery exceptions, return processing exceptions, customer issues, and product issues. • Support cross-functional relationships with key departments to ensure alignment of e-Commerce initiatives and company objectives. • Support the Company strategies to drive overall sales and achieve company goals. • Answer phones, file, and email in a time-efficient manner, and ensure all job requirements are complete. • Other duties as required. Show less



Orange Coast College

• United States
• Higher Education
• 700 & Above Employee

• Undergraduate

  • Aug 2022 - Present

  Current undergraduate student in the Film and Television program. Learning all aspects of studio production for live television, set design, lighting, camera blocking and production. Working on storyboards, scripting, filming, editing and sound production for original content. Garnering skills to work in the following roles: Film and Video Sound Directing Cinematography Television Production Digital Cinema Story Developing Current undergraduate student in the Film and Television program. Learning all aspects of studio production for live television, set design, lighting, camera blocking and production. Working on storyboards, scripting, filming, editing and sound production for original content. Garnering skills to work in the following roles: Film and Video Sound Directing Cinematography Television Production Digital Cinema Story Developing



Ultimate Staffing

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Brand Ambassador

  • Sep 2021 - May 2023

  Representative of Ultimate Staffing supporting their clients in temp to hire roles in the following positions: Receptionist, Front Office Support, Administrative Assistant Representative of Ultimate Staffing supporting their clients in temp to hire roles in the following positions: Receptionist, Front Office Support, Administrative Assistant



Working Wardrobes

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Marketing Intern

  • Feb 2022 - Jun 2022

  Supporting the marketing department with their media and PR initiatives • Research for white papers & e-blasts for the Women’s & Repositioning Campaigns • Social captures – videos, customer testimonials, store managers latest in store offerings • Organize marketing collateral for sale promos (signs, coupons etc.) • Develop and support social media strategy to include content, theme day ideas, influencers • Video content creation to include script development, film production and editing • Support video shoot production elements such as site research, camera blocking and lighting • Manage video files during shoots, prep and organize video content for editing • Import and log video content, media and other deliverables utilizing WeTransfer.com • Support marketing needs for DC/Doner communications (flyers, donation drives, volunteers, etc.) • Participate in weekly check-ins with Supervisor, all staff and other production meetings Show less



Freelancer

• Social Media Content Creator

  • Jun 2021 - Jan 2022

  Social Media Content Creator (Instagram, Facebook, LinkedIn, TikTok, Twitter) • Create content that engages, entertains, and connects consumers with brand authenticity • Create TikTok and Instagram content showcasing custom stickers and labels • Ideate video concepts, filming and editing on mobile device and posting to social media • Writing, editing, and proofreading content for web & social media channels • Develop and manage social media content calendar utilizing Capzool Social Media Content Creator (Instagram, Facebook, LinkedIn, TikTok, Twitter) • Create content that engages, entertains, and connects consumers with brand authenticity • Create TikTok and Instagram content showcasing custom stickers and labels • Ideate video concepts, filming and editing on mobile device and posting to social media • Writing, editing, and proofreading content for web & social media channels • Develop and manage social media content calendar utilizing Capzool



Industrious

• United States
• Hospitality
• 400 - 500 Employee

• Operations Associate

  • Oct 2021 - Nov 2021

  Serves as main touch point for varied member needs • Upholds hospitality standards to guarantee smooth operations • Industrious Ambassador to members, potential members and guests • Conduct facility tours for potential members • Manage and sort mail and support packaging needs of members • Prepare evaluated, weekly food offerings and execute in-office events • Monitor office and cafe inventory and administer all ordering • Maintains safe and clean reception and cafe areas Serves as main touch point for varied member needs • Upholds hospitality standards to guarantee smooth operations • Industrious Ambassador to members, potential members and guests • Conduct facility tours for potential members • Manage and sort mail and support packaging needs of members • Prepare evaluated, weekly food offerings and execute in-office events • Monitor office and cafe inventory and administer all ordering • Maintains safe and clean reception and cafe areas



Hera Hub Irvine

• United States
• Hospitality
• 1 - 100 Employee

• Brand Ambassador

  • Jun 2021 - Oct 2021

  As a Brand Ambassador, I represented the face and voice of Hera Hub • Greet and support Hera Hub members, clients and guests with inquiries and requests • Promote membership benefits, events and programs • Connect with local businesses to partner with cross functional services As a Brand Ambassador, I represented the face and voice of Hera Hub • Greet and support Hera Hub members, clients and guests with inquiries and requests • Promote membership benefits, events and programs • Connect with local businesses to partner with cross functional services



Irvine Company

• United States
• Real Estate
• 700 & Above Employee

• Residential Receptionist Administrator (Temporary)

  • Dec 2020 - Jan 2021

  Work onsite at multifamily residential apartment property performing front desk customer service to both internal and external customers. • Provide customer service and front desk duties, answer phone calls, respond to email requests, greet clients and navigate tasks in a fast paced environment • Support Leasing Office personnel with administrative projects and tasks • Assist with maintenance requests and follow up Work onsite at multifamily residential apartment property performing front desk customer service to both internal and external customers. • Provide customer service and front desk duties, answer phone calls, respond to email requests, greet clients and navigate tasks in a fast paced environment • Support Leasing Office personnel with administrative projects and tasks • Assist with maintenance requests and follow up



Environmental Nature Center

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Education Intern Volunteer

  • Sep 2020 - Dec 2020

  • Aid in special projects in and around the nature center • Set-up, take-down, and staff outreach booths at various off-site events • Maintain Traveling Naturalist and on-site program supplies • Arrive when scheduled to prepare and set-up for programs, being mindful of travel time • Supervise students at all times for the full duration of programs • Maintain positive communication with all program participants and visitors to the ENC • Responsible for notifying the Grounds Manager of any safety hazards • Staff the front desk when requested -a minimum of one weekend day per month • Staff the ENC occasionally in the evenings and for mandatory special events (i.e. Fall Faire) • Assist in the care of our program animal collection, assuring that all of the animals’ needs are met for the duration of their off-site visits; report any issues or concerns with the program animals to the Education Specialist • Additional duties as assigned Show less



ThinkResults Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing Intern (Remote)

  • May 2020 - Aug 2020

  Project based internship with award winning full service marketing agency. Duties include the following: • Produce emails, blog posts, and other content pieces to support client initiatives • Research trends and content relevant to client social media and email marketing needs • Edit video content, digital collateral relevant to client voice to support marketing strategy • Support client webinars by providing prompting questions and taking notes on session • Collaborate with peers and management to support client marketing branding and messaging Show less



Impulsion Marketing Group

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing Intern

  • Feb 2020 - Apr 2020

  Marketing, Advertising, Promotions, Special Events, Public Relations. Daily responsibilities and primary duties: • Development of marketing campaigns and strategies to increase brand awareness • Customer service and client acquisition • Implementation of product launches within client location • In-store promotional advertising • Leadership training Marketing, Advertising, Promotions, Special Events, Public Relations. Daily responsibilities and primary duties: • Development of marketing campaigns and strategies to increase brand awareness • Customer service and client acquisition • Implementation of product launches within client location • In-store promotional advertising • Leadership training



OSEA Angel Investors

• United States
• Capital Markets
• 1 - 100 Employee

• Meeting Coordinator

  • May 2019 - Jun 2019

  Internship responsibilities and tasks included: • Set up and hosted greeting table at monthly screening meetings • Distributed interest sheets during the screening meetings • Took notes on feedback from OSEA Angel Investors on presenting companies Internship responsibilities and tasks included: • Set up and hosted greeting table at monthly screening meetings • Distributed interest sheets during the screening meetings • Took notes on feedback from OSEA Angel Investors on presenting companies



MyJane LLC

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Brand Development Intern

  • Jun 2018 - Aug 2018

  Supported the MyJane Brand Development team in the following areas: • Researched and curated products for the target clientele • Researched client digital onboarding process to support conversion and retention • Collaborated with the MyJane team to ensure client experience was in line with brand vision • Enhanced brand positioning through consumer driven insights and competitive landscape Supported the MyJane Brand Development team in the following areas: • Researched and curated products for the target clientele • Researched client digital onboarding process to support conversion and retention • Collaborated with the MyJane team to ensure client experience was in line with brand vision • Enhanced brand positioning through consumer driven insights and competitive landscape



Beyond Fifteen Communications Inc.

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Public Relations Intern

  • Jun 2017 - Aug 2017

  As a Public Relations Intern my responsibilities included the following: • Content development (press releases, social media copy, etc.) and media list building • Managed social media profiles and presence (Facebook, Twitter, Instagram, LinkedIn) • Monitored social media channels for inquiries and engagement • Worked with social media team to support seasonal client campaigns • Assisted with additional social media and marketing responsibilities as needed As a Public Relations Intern my responsibilities included the following: • Content development (press releases, social media copy, etc.) and media list building • Managed social media profiles and presence (Facebook, Twitter, Instagram, LinkedIn) • Monitored social media channels for inquiries and engagement • Worked with social media team to support seasonal client campaigns • Assisted with additional social media and marketing responsibilities as needed



Environmental Nature Center

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Junior Naturalist

  • Jun 2012 - Aug 2016

  Assisted in teaching and supervising ENC youth campers during summer and winter Nature Camps. Responsibilities included: • Supported ENC camp counselors with youth campers engagement and needs • Assisted with arts and crafts projects, set up and cleaned after each activity • Created a positive environment for campers by being a positive role model and mentor Assisted in teaching and supervising ENC youth campers during summer and winter Nature Camps. Responsibilities included: • Supported ENC camp counselors with youth campers engagement and needs • Assisted with arts and crafts projects, set up and cleaned after each activity • Created a positive environment for campers by being a positive role model and mentor