Account Coordinator

• Mar 2023 - Present

Store Administrator

• Mar 2022 - Jan 2023

• Organized and facilitated bi-monthly Regional Manager meet ups to identify pain points & collaborative solutions ; implemented same to ensure project efficiency & improve profitability.• Cultivated knowledgeable and productive team through conducting interview assesments and weeklytraining for 2 team members on sales, merchandising and inventory control.• Researched and synthesized customer’s feedback to share valuable insights and strategies to the Regional Manager, resulted in higher employee engagement by 28%.• Delivered weekly reports to the Regional Manager detailing SKU performance, store traffic, sales data, resulting in improved store efficiency by 15%. Show less

Sales Administrator

• Dec 2021 - Feb 2022

• Assisted an average of 50 customers daily with follow-up support, resulted in over 90% satisfaction rate and expanded clientele by 10%.• Directed efforts to digitalize filing systems for fitness equipments contracts an amendments, improved retrieval of records by 30% and streamlined processing time for deals closure.• Reorganized product tags & labels in 5 departements to improve overview and streamlined sales processes by 15%.• Took initiative in maintaining office cleanliness by scheduling daily tasks such as dusting, vacuuming & disposing of waste items resulting in an exceptional standard of hygiene. Show less

Medical Office Administrator

• Mar 2021 - Sep 2021

• Welcomed and registered clients in person, over the phone or online, included booking and retrieved patients records in accordance with established policies and procedures. • Organized and executed over 100 administrative tasks per day, including faxing, scanning, ordering and relaying information to the Executive Manager. • Maintained records for over 500 patients by systematically inputting data into official CPAM Software system leading to 25% reduction of manual paper-based filing system. Show less

Gym Administrator

• Oct 2020 - Jan 2021

• Performed membership related functions such as sign-ups, contact/billing information updates, cancellations, collected unpaid balances and transferred memberships. • Helped to promote positive awareness by connecting with members and showing support in their fitness journey while upholding club policies. • Overseen the appointment bookings and attendance of clients, prepared routine reports and meetings as assigned by the General Manager • Promoted business partnership and planned the opening of the World Powerlifting Federation. Show less

Au pair

• Jun 2020 - Jan 2021

• Provided an all-time great and emotional care to 2 little boys and performed various childcare responsibilities • Played with children, drove them to their daily activities, helped with their homework and worked closely with parents to ensure that their needs were met.• Prepared and served daily meals, maintained household and children rooms clean all in a safe and secure environment.

Au pair

• Aug 2019 - Jun 2020

Sales Associate

• Jun 2019 - Aug 2019

• Increase Orange’s sales pipeline by promoting phone offers and inviting individuals to trial our new products. • Provide exceptional and personal service to every person that walks through our doors with coffee or tea in the lounge. • Relay recurring customer feedback and insights to internal teams such as tech, marketing and product in order to constantly improve the customer experience. • Increase Orange’s sales pipeline by promoting phone offers and inviting individuals to trial our new products. • Provide exceptional and personal service to every person that walks through our doors with coffee or tea in the lounge. • Relay recurring customer feedback and insights to internal teams such as tech, marketing and product in order to constantly improve the customer experience.

Sales Associate Internship

• Sep 2017 - Apr 2019

• Offered style and personalized outfit to the customer thanks to mannequins and displays made every week for inspiration. • Supported sales floor with 4 associates, cleaned each fitting room, personalized check out with IKKS’s perfume in the bag and back of house processes. • Organized a VIP night with our best IKKS customers to promote our new collections and increase customer loyalty. • Offered style and personalized outfit to the customer thanks to mannequins and displays made every week for inspiration. • Supported sales floor with 4 associates, cleaned each fitting room, personalized check out with IKKS’s perfume in the bag and back of house processes. • Organized a VIP night with our best IKKS customers to promote our new collections and increase customer loyalty.