Experience

General Credit Services Inc

• Canada
• Financial Services
• 1 - 100 Employee

• SVP Human Resources

  • Jul 2015 - Present

  Contributed an HRM perspective to decision-making and business activities, performed all HR functions and provided direction and support on HRM matters, implemented HRM initiatives that met employee needs and supported business goals/corporate strategy. • Managed HR functions, Payroll and Benefits as the first point of contact for all matters related to HR for multiple provinces • Shared insight and provided coaching, direction and support to managers/employees to resolve issues and promote retention • Provided direction to management, in various Provinces, on HRM policies, procedures and legislation • Developed job descriptions, recruitment and orientation procedures and managed recruitment to double number of employees • Developed/updated and implemented HR policies and procedures, ensuring compliance with multi-provincial employment legislation • Developed and oversaw progressive discipline and termination procedure, ensuring compliance with multi-provincial employment laws • Conducted investigations of alleged misconduct and/or noncompliance of health/safety, employment and human rights regulations • Developed appraisal system to support performance improvement, employee development and retention • Performed full cycle recruitment to support 100% increase in employee count Show less



Essential Business Strategies

• Human Resources Management Consultant

  • Nov 1999 - Jan 2008

  Contracted by companies to facilitate HRM training, manage HRM functions, provide direction, coaching and support on HRM matters, and execute HRM strategies/initiatives that supported organizational culture and goals.• Evaluated organizational management and provided recommendations for leveraging HRM practices to achieve strategic goals• Established and managed HR Department, maintained employee files and provided HRM services to employees across Canada • Shared insight and provided direction to senior and department managers on HRM practices and legislation for effective resolution of issues• Developed and implemented formal HRM policies and procedures, ensuring compliance with multi-provincial employment legislation• Implemented and oversaw corrective action/progressive discipline and termination procedures ensuring compliance with multi-provincial employment laws• Conducted investigations of alleged misconduct and/or noncompliance of health/safety, employment and human rights regulations• Identified performance gaps and provided recommendations to resolve issues with training, coaching and counselling • Monitored employee relations, using formal and informal methods to collect employee feedback • Implemented and administered Benefit and Compensation programs that supported company goals and employee needs• Performed full cycle recruitment, selection, on-boarding and training to support business growth goals• Created and facilitated customized training/development workshops for 800+ Employees, Managers and Owners of companies in various industries, adapting material and adjusting delivery to insure effective learning Show less

• Business Planning and Development Consultant

  • Aug 1996 - Oct 1999

  Contracted, as a Business Consultant to provide direction and facilitate training on planning, establishing, managing and growing a business.• Trained/directed participants of Entrepreneurial programs to facilitate planning/establishing their new business ventures• Created marketing plans for organizations and facilitated training in sales and marketing for business owners and managers • Contracted to create, launch and operate new business venture (procure physical resources, establish and staff departments, create marketing campaigns, establish policies, procedures and controls and manage the day-to-day business functions) Show less



Entertainment Group

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Alberta District Manager

  • Apr 1993 - Jul 1996

  Effectively managed financial, physical and human resources to achieve revenue and profit goals. • Initiated functional human resource restructure that reduced redundancy, increased productivity, reversed declining sales and grew operation to achieve record revenue in 2nd and 3rd years Effectively managed financial, physical and human resources to achieve revenue and profit goals. • Initiated functional human resource restructure that reduced redundancy, increased productivity, reversed declining sales and grew operation to achieve record revenue in 2nd and 3rd years



Pacific National Leasing

• Alberta, Canada

• Alberta Regional Manager

  • Jul 1991 - Aug 1992

  Oversaw day-to-day business operations of remote offices and executed financial, marketing and human resource management strategies to achieve revenue and profit goals. • Analyzed business operations, workflow processes and employee performance; implemented revised HRM and operational procedures that improved communication, reduced redundancy and increased productivity • Increased human resources to support a market expansion strategy that resulted in a 19% increase in revenue Oversaw day-to-day business operations of remote offices and executed financial, marketing and human resource management strategies to achieve revenue and profit goals. • Analyzed business operations, workflow processes and employee performance; implemented revised HRM and operational procedures that improved communication, reduced redundancy and increased productivity • Increased human resources to support a market expansion strategy that resulted in a 19% increase in revenue



Financial Collection Agencies

• Sales Manager Western Canada

  • Aug 1988 - May 1990

  Recruited, trained and managed performance of local and geographically dispersed employees, providing them with tools, resources and support needed to perform their duties and achieve established goals.

• Sales Manager Northern Alberta

  • Mar 1986 - Aug 1988