Experience

The Hazelton Clinic

• Ireland
• Mental Health Care
• 1 - 100 Employee

• Medical Receptionist

  • Mar 2022 - Present



H10 Hotels

• Spain
• Hospitality
• 700 & Above Employee

• Customer Service Representative/ Team Leader

  • Jul 2014 - Aug 2021

  Main duties and responsabilities Providing exclusive customer service to time share owners by answering a high volume of phone calls and e-mails, in both Spanish and English. Providing detailed information about memberships and vacation club. Assisting members on vacation planning as well as taking room reservations for affiliated resorts in Spain and the Caribbean. Dealing with queries, comments and complaints. Ensuring terms and conditions established in signed agreements are fulfilled. Payment, collections and up selling product. Liaison between customers and several different departments throughout the affiliated resorts and other vacation exchange companies. Co managing a team of 5 people. Monitoring phone calls and e-mails from English and Spanish team members. Staff training. Other administration duties.



Locks Brasserie

• County Dublin, Ireland

• Reservations Manager

  • Jan 2014 - Jul 2014

  Main duties and responsibilities Managing the reservations department Hosting Answering phones Replying to a significant quantity of email enquiries and bookings Event planning Dealing with customer queries, comments and complaints Taking enquiries and bookings from travel and hospitality related websites and DMCs. Administration duties Scanning, photocopying and faxing Invoice control Marketing and Social media Stationary order Mail handling Main duties and responsibilities Managing the reservations department Hosting Answering phones Replying to a significant quantity of email enquiries and bookings Event planning Dealing with customer queries, comments and complaints Taking enquiries and bookings from travel and hospitality related websites and DMCs. Administration duties Scanning, photocopying and faxing Invoice control Marketing and Social media Stationary order Mail handling



Primesteak Group ( Dylan McGrath Restaurants)

• Ireland
• Hospitality
• 1 - 100 Employee

• Reservations Manager

  • May 2012 - Nov 2013

  Main duties and responsabilities Managing the reservations department Responsible for answering a high volume of call and taking phone reservations Replying to a significant quantity of email enquiries and co-ordinating group bookings, including pre ordering and set menus Dealing with customer queries, comments and complaints Taking enquiries and bookings from travel and hospitality related websites and DMCs. Following up on event bookings and large parties to guarantee a pleasing experience Working in tandem with both kitchen and the floor management to satisfy customer requests Administration duties PA duties Data entry



Hugo's Restaurant

• United Kingdom
• 1 - 100 Employee

• Assistant Manager

  • Dec 2007 - Dec 2011

  Main duties and responsibilities Ensuring high standards of customer service and hygiene are maintained at all times Answering the phone and taking advance bookings Replying to email reservations and co-ordinating group bookings Dealing with customer queries, comments and complaints Cash handling Daily, weekly and monthly cash reports Managing a group of 5 to 10 staff members Taking enquiries from travel and hospitality related websites Staff training Staff and management roster Responsible for overseeing smooth running of lunch and dinner shifts in the restaurant Ordering and stock control Opening /closing of the restaurant Administration duties



Dulce Carola

• United States
• Retail Apparel and Fashion

• Sales Associate

  • Jul 2003 - Dec 2006

  Main duties and responsibilities Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service Operating cash registers, managing financial transactions, and balancing drawers Achieving established goals Directing customers to merchandise within the store Increasing in store sales Superior product knowledge Maintaining an orderly appearance throughout the sales floor Introducing promotions and opportunities to customers Cross-selling products to increase purchase amounts



Don Pepperone

• Montevideo, Uruguay

• Cashier/ Supervisor

  • Jan 2001 - Jun 2003

  Main duties and responsibilities Greet the customers Entering orders from waiting staff into system Handling all the cash transactions Receive payment by cash, cheques, credit card etc. Guiding and solving queries of customer Responsible for overseeing smooth running of lunch and dinner shifts in the restaurant Opening /closing of the restaurant Ordering and stock control Main duties and responsibilities Greet the customers Entering orders from waiting staff into system Handling all the cash transactions Receive payment by cash, cheques, credit card etc. Guiding and solving queries of customer Responsible for overseeing smooth running of lunch and dinner shifts in the restaurant Opening /closing of the restaurant Ordering and stock control