Founder & Owner

• May 1999 - Present

I enjoy the advantages of an individually run company providing consultant services for Restaurants, Hotels, Hotel Companies and Public Houses as well as catering and overall organisation for Events, Parties and Presentations. The following are the main challenges Hospitality Industry Overall operation from preopening offices to mistery shopper and quality control Preopening Office Set up of Marketing and operation concept for new properties to open Training Rooms Divisionn, Front Line and Sales Staff Management Organization and Business Development, standard polices and procedures setting Consulting For Yield and Revenue management tools and skill development Show less

Presidente del consiglio di amministrazione

• Dec 2015 - Present

Consultant Revenue Management, Marketing, E-Distribution

• Oct 2015 - Present

Professore a contratto

• Sep 2019 - Present

Revenue Management For The Hospitality Industry Revenue Management For The Hospitality Industry

Docente Hospitality Management

• Mar 2018 - Present

Docenze in Hospitality & Guest Service Organization all' interno del Master di 1° livello Hospitality & Tourism Management Docenze in Hospitality & Guest Service Organization all' interno del Master di 1° livello Hospitality & Tourism Management

Docente IATH Academy | Area Turismo e Ospitalità | Revenue Management | Lodging Performance

• Nov 2014 - Present

Preopening Consultant

• Sep 2022 - Present

Consultant in Revenue Management

• May 2015 - Present

Consultant in Revenue Management & Margin Optimization

• Jan 2013 - Apr 2017

Docenza Revenue Management - Master Turismo

• Oct 2015 - Nov 2016

Co Docenza in Revenue Management

• May 2015 - May 2015

Docenza in Revenue Management - Master Turismo

• Nov 2014 - Nov 2014

Consultant

• Jan 2013 - Jul 2013

Revenue Management - Master Turismo

• 2013 - 2013

Consultant in Revenue Management & Pricing Strategies

• Dec 2008 - Jan 2011

Implementing a Yield and Revenue Management Philosophy. Front Office Operation in an effective and efficient paperless environnement. Implementing a Yield and Revenue Management Philosophy. Front Office Operation in an effective and efficient paperless environnement.

Director of Business Development

• May 2004 - Aug 2010

• Revpar & ADR Growth 98/134 103/196  37 % & 90% in 5 Years • Distribution Growth, Wholesaler from 12 to over 55 and OTA from 6 to 22 • Nr 1 Hotel among over 100 represented by SPACE HOTELS • Occupancy increased 25% in 2010 compared to previous year • Technology Paperless environment, new PMS and RMS • Development Left the company with 4 properties, started with 1 • Brand Awareness Hotel was repositioned due to strong marketing actions • Revpar & ADR Growth 98/134 103/196  37 % & 90% in 5 Years • Distribution Growth, Wholesaler from 12 to over 55 and OTA from 6 to 22 • Nr 1 Hotel among over 100 represented by SPACE HOTELS • Occupancy increased 25% in 2010 compared to previous year • Technology Paperless environment, new PMS and RMS • Development Left the company with 4 properties, started with 1 • Brand Awareness Hotel was repositioned due to strong marketing actions

Teacher

• Feb 2009 - Feb 2009

Held 2 teaching Days in Sales and Marketing Held 2 teaching Days in Sales and Marketing

Speaker Teacher

• Jan 2001 - Mar 2007

I held on a yearly basis a Lesson in Yield And Revenue Management and Rooms Diviosion Operation. The School is based in MIlano. I held on a yearly basis a Lesson in Yield And Revenue Management and Rooms Diviosion Operation. The School is based in MIlano.

Preopening Office

• Jan 2004 - Mar 2004

Start Up for preopening operations, Mannig Guide, Recruitment, Department Organization. Sourcing of suppliers and procucts and definition of standards of performance. Sampling and selection of Operating and Service Equipment as well as Furniture and Expenditures. Coordination with the building company and architects for handover and definition of the product. Start Up for preopening operations, Mannig Guide, Recruitment, Department Organization. Sourcing of suppliers and procucts and definition of standards of performance. Sampling and selection of Operating and Service Equipment as well as Furniture and Expenditures. Coordination with the building company and architects for handover and definition of the product.

Propening Office Consultant

• Apr 2003 - Nov 2003

Grand Visconti Palce Preopening Office - Milano Start up consultant assisting the General Manager in Overall Preopening Operation Purposes, Manning Guide, Organization Chart, Recruiting and Interviewing, Setting of Key Standards and Policies and basic procedures. Setting the tune for outsourced and contracted companies. Grand Visconti Palce Preopening Office - Milano Start up consultant assisting the General Manager in Overall Preopening Operation Purposes, Manning Guide, Organization Chart, Recruiting and Interviewing, Setting of Key Standards and Policies and basic procedures. Setting the tune for outsourced and contracted companies.

Consultant for Policy & Procedures and YM Setting

• Apr 2001 - Oct 2002

Pre Opening Office - My purpose was to assist the Chief Operating Officer in the pre opening Room Division activities for new Hotels. I assited in the setting of service standards for critical areas of the hotel,pre opening Policies. Establish standards for outsourcing contractors, in Room product. Critical path for preopening. Rooms configuration and Rates.Writing and implementing of Policy and Procedure For the Rooms Division & Sales Offices. Supervision and put into effect the merge of Reservation and Sales Offices of three different hotels located in the same city. I joined at the start up time the team developing and implementing a Yield and Revenue Management system for all the Company with special attention to the quality of operation point of view. To turn this project into operation, a revision of parameters and standards as price strategies, rate levels and room inventory has been necessary, as well as retraining of involved staff. Show less

Yield And Revenue Management Consultant

• Sep 2000 - Mar 2001

I took part into the organization of the start up of the Italian branch of Optims Corporation. Among my responsibilities the handling of contacts of the Main Clients, Consulting and Training for Hotels served with Optims Yield and Revenue Management optimisation System. Cooperation ended in March 2001. I took part into the organization of the start up of the Italian branch of Optims Corporation. Among my responsibilities the handling of contacts of the Main Clients, Consulting and Training for Hotels served with Optims Yield and Revenue Management optimisation System. Cooperation ended in March 2001.

Executive Assistant Manager

• Feb 1998 - May 1999

200 Rooms, 60 suites. Guests coming mainly from Italy and North America. 350 Employees, 140 of which controlled by my office. Our management team turned the figures to positive, which had not happened for the previous seven years.I conducted the fusion between Cashier and Reception. The concepts of Operating Criteria, Job Description, Policy and Procedure, Minimum Standards have been introduced. Job Description include : Guarantee of quality of service, Supervise occupancy and average rate. Recruiting and leading Head of Departments and their team, train and retrain the staff. Sales strategy on short and middle term and training staff to use tools as the yield. Supervision of contracts with Tour Operators and Partners as Leading Hotels of The World, Control and supervision of credit limits and restrictions, policy and procedures for outstanding balances. Special events as Official Visits of Head of State. Show less

Assitant Manager

• Mar 1997 - Aug 1997

Monitoring all outlets and services operation in respect to client satisfaction and perception of service. Constant contact with line employees and coordinate operation on critical situations. VIP’S welcoming and assistance, Guest Relation and entertaining. Consulting report of current situation at the hotel operation wise compared to competitors including Rooms Division, Food and Beverage and Sales Department. Monitoring all outlets and services operation in respect to client satisfaction and perception of service. Constant contact with line employees and coordinate operation on critical situations. VIP’S welcoming and assistance, Guest Relation and entertaining. Consulting report of current situation at the hotel operation wise compared to competitors including Rooms Division, Food and Beverage and Sales Department.

Front Office Manager

• Jan 1993 - Mar 1997

January 1993 March 1997 FOUR SEASONS HOTEL MILANO, Via Gesu 6/8, 20121 Milano MI, OPENING FRONT OFFICE MANAGER I supervised the desk installation, wrote policies and procedures, trained Reception, Reservations and Switchboard operator staff at the opening time. Installed and parametered the Hotel Information System ( FIDELIO) regarding Front Desk and Reservations Operations. Among my duties were : room occupancy forecasting, new staff selection and training, leading department meetings, Manager on Duty, Central reservation system link, Production of statistics, VIP’s Escorting and Assistance. Show less

Front Office Manager

• 1990 - 1992

Creazione di Policy & Procedure, Apertura dell' Hotel Creazione di Policy & Procedure, Apertura dell' Hotel

Receptionist

• Oct 1988 - Oct 1989

Receptionist

• 1986 - 1988

Check in & Check Out Check in & Check Out