Product Analyst

• May 2023 - Present

Casino product coordinator

• Sep 2021 - May 2023

As a casino coordinator some of my tasks are:- New game releases in 7 countries.- Maintain updated the front end for the customers both on casino and live casino.- Verify the daily, monthly and yearly KPIs.- Maintain communication with the other departments as CRM, RPF, CS.- Communicate with game providers.- Develop relevant Power BI reports to fulfill different departments needs.- Collaborate with QA team with casino related tasks.Projects:- Postman checksum automation for each game provider, minimizing the task thatrequired 2 resources and a full day to just 1 minute, since we have 19 providers and atleast 2000 hashes to verify, making it easy to run it every day and ensure we comply withregulators.- Due to a serious problem that happened with the Omega platform where the 7000games were disabled due to an internal failure, I made an automation of the gameinformation update of the Omega CMS Core, managing to edit the 7000 games in 30minutes instead of hours and a lot of work.Leaving this script available for future possible similar problems or massive updates ofinformation.- During critical platform failures, hundreds of customers may be affected and we mustverify that their failed transactions have not been incorrectly debited.To solve this kind of situation, I have created a postman script to verify such transactionsautomatically in Omega via CSV file with postman in minutes instead of hours.- To check that the latest Omega deployments have fixed the issues reported by thecasino and have not broken anything, we have to enable never-before-played games onall platforms, which takes many hours of work.To expedite this task, several Python scripts were created to speed up the crossing ofinformation between different Excel files in a matter of seconds. Show less

Cashier

• May 2013 - Sep 2021

- Arrangement and maintenance of slot machines.- Take orders to customers.- Award payments.- Parking Collection.- Cash handling for collection and payment to customers in pesos and dollars.- Credit and debit card operations.- Cash counting.- Customer Support.

Valet parking

• Jun 2011 - May 2013

- Reception of clients on arrival.- Check traffic entry and exit of vehicles from the beaches.- Organization and control of vehicles arriving at the establishment.