LUCIANO SOUSA SANTOS

Quality Manager at 269 Chilli Pepper Single Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
BR
Languages
  • Portuguese Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Japanese Professional working proficiency
Skills

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Bio

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Credentials

  • Fluência Duolingo em Inglês: Avançado (estimativa)
    Duolingo
    Mar, 2016
    - Oct, 2024

Experience

  • 269 Chilli Pepper Single Hotel
    • Brazil
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Quality Manager
      • Jun 2021 - Present
  • Red Roof Inn
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Receptionist /Night Auditor
      • Jan 2021 - Apr 2021
  • Intercity Hotels
    • Brazil
    • Hospitality
    • 500 - 600 Employee
    • Front Desk Receptionist /Night Auditor
      • Aug 2020 - Jan 2021
  • Quality Hotel & Suites Convention Centre
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Receptionist / Night Auditor
      • Mar 2019 - Jul 2020
  • Hotel Center Park
    • 1 - 100 Employee
    • Bilingual Receptionist / Night Auditor
      • Feb 2018 - Feb 2019

      Receptionist / Night Auditor Receptionist / Night Auditor

  • Hotéis Transamérica
    • Brazil
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Receptionist / Night Auditor
      • Aug 2013 - Jan 2018

      I have several years in experience working in hospitality in Brazil and in The U.K. as well, customer facing and administrative roles in hotels and have also worked as an international buyer in the medical sector. I also finished an undergraduate course in management processes at Anhembi Morumbi´s University ( Laureate International Universities ) in São Paulo, Brazil. In my last role as night receptionist and also current as a bilingual receptionist, I am required to deal with a wide range of tasks, like check-in, check-out, reservations, customer service representative, problems and enquiries normally dealt with by people in different departments during the day. I have developed a wide range of skills to deliver professional customer service and to find solutions for problems while customers are waiting.

  • Mercure Hotels
    • France
    • Hospitality
    • 700 & Above Employee
    • Front Desk Receptionist / Night Auditor
      • Aug 2010 - Jan 2011

      Front Desk receptionist /Night Auditor Front Desk receptionist /Night Auditor

  • The Oxford Hotel London
    • Front Desk Receptionist / Night Auditor
      • Nov 2007 - Jul 2010

      Front Desk Recepcionist - Night Auditor Front Desk Recepcionist - Night Auditor

  • NISSIN KOGYO CO.,LTD.
    • Production Assistant
      • Sep 2005 - Sep 2007

      Production of car brakes :ABS System and Conventional Production of car brakes :ABS System and Conventional

  • NEC Corporation
    • Japan
    • Information Technology & Services
    • 700 & Above Employee
    • Production Assistant
      • Jun 2004 - Sep 2005

      Assembly of electronic boards for external telephony. Assembly of electronic boards for external telephony.

  • SANYO DENKI - JAPAN
    • Production Assistant
      • Dec 1999 - May 2004

      Assembly of Mobile Phones. Assembly of Mobile Phones.

  • COMERCIAL GERDAU LTDA
    • Marketing Assistant
      • May 1996 - Sep 1999

      Supports marketing operations by compiling, formatting and reporting informations and materials. Supports marketing operations by compiling, formatting and reporting informations and materials.

Education

  • Centro Universitário FMU | FIAM-FAAM
    Master of Business Administration - MBA, Tourism and Hospitality Management
    2021 - 2022
  • Universidade Anhembi Morumbi
    Management Processes, Management
    2013 - 2014

Community

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