Experience

CRAN GEVRIER ANIMATION

• France
• Civic and Social Organizations
• 1 - 100 Employee

• Coordination des activités socioculturelles et Chargée de Communication

  • Jun 2022 - Present

• Senior Administrative, HR and Communication Assistant

  • Sep 2016 - May 2022

  Office ManagementManagement of day-to-day office functionality, by providing administrative support and guidance to Divisional staff and assisting organization’s leadership.Responsible for the coordination and support of front and back Office Work: answering to members’ inquiries, completing enrollments, tracking billing and being the liaise with the Billing department for grants to pay, follow-ups, inventory and purchase of consumables.CommunicationIn charge of Internal Communications: updating post content and news on website; generating and distributing periodical newsletters; analyzing web analytics and deriving recommendations.Human Resources Management of new hires and departuresMaintenance accurate and up-to-date human resource files, records, and documentation.Payroll managementPerformance of periodic audits of HR files and records to ensure that all required documents are collected and filed appropriatelyFollow-up training plans for all employees



Bello Pacobat

• France
• Construction
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2015 - Apr 2016

  • Customer's assistance • Order processing • Keeping database up-to-date • Customer's assistance • Order processing • Keeping database up-to-date



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• People Mobility Specialist

  • May 2010 - Jun 2014

  • Responsible for the immigration and social tax compliance for over 1000 people a month flux • Assisted inbound assignees to prepare and lodge firm-sponsored work permit applications • Acted as first point of contact for queries regarding assignments and internal policies • Created successful work team to deliver customer service. Under my supervision, the team won the "Accenture Dream Team Award" • Increased customer service satisfaction score: Service Level Agreement (SLA) decreased from 4 days to 2 days response • Created a more efficient Word database for forms, letters and documents, which decreased production time by 30% • Assisted in continuous improvement of customer material/internal documentation/processes.



L'Auberge du Père Bise

• France
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • May 2008 - Dec 2008

  • Supervision of guests' registration and departure. Customer's assistance. • Provided initial contact to VIP customers, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction • Ensured ongoing and consistent customer satisfaction by providing on-time delivery and follow up • Developed strong relationships with managers and staff, creating a cohesive and productive team • Supervision of guests' registration and departure. Customer's assistance. • Provided initial contact to VIP customers, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction • Ensured ongoing and consistent customer satisfaction by providing on-time delivery and follow up • Developed strong relationships with managers and staff, creating a cohesive and productive team



Hilton Worldwide

• India
• Hospitality
• 300 - 400 Employee

• Income Audit - Front Desk Agent

  • Jul 2006 - Sep 2006

  • Monitored, controlled and recorded all sales, purchases, salaries and expenses of the hotels • Identified daily banking and reporting discrepancies • Relieved Income Audit Manager whilst she was on leave over the summer season. • Monitored, controlled and recorded all sales, purchases, salaries and expenses of the hotels • Identified daily banking and reporting discrepancies • Relieved Income Audit Manager whilst she was on leave over the summer season.



Faena Hotel + Universe

• 1 - 100 Employee

• Reservations Agent

  • Dec 2004 - Sep 2005

  • Handled direct reservations from individuals for Food and Beverage outlets • Provided guests with courteous and efficient service to comply their requests at the Business Center • Part of a solid, professional, and multi task team • Improved the outlet's awareness by creating and delivering new marketing documents as selling tools • Handled direct reservations from individuals for Food and Beverage outlets • Provided guests with courteous and efficient service to comply their requests at the Business Center • Part of a solid, professional, and multi task team • Improved the outlet's awareness by creating and delivering new marketing documents as selling tools



Bora Bora Lagoon Resort & Spa

• Internship

  • May 2004 - Nov 2004

  • Front Desk, Guest Relations and Food and Beverage positions. • Received weekly "Good Comments Award" from clients • Front Desk, Guest Relations and Food and Beverage positions. • Received weekly "Good Comments Award" from clients



Centro Universitario de Idiomas (CUI)

• Argentina
• Higher Education
• 100 - 200 Employee

• Administrative Assistant

  • May 1999 - May 2003

  • Managed all aspects of office administration • Organised courses' schedule according to teachers and classrooms availability • Showed responsibility and initiative since I had been in charge of the opening of a new Headquarter • Interacted routinely with 500 students on a weekly basis • Adapted at problem solving and conflict/resolutions skills • Managed all aspects of office administration • Organised courses' schedule according to teachers and classrooms availability • Showed responsibility and initiative since I had been in charge of the opening of a new Headquarter • Interacted routinely with 500 students on a weekly basis • Adapted at problem solving and conflict/resolutions skills



Alvear Palace Hotel

• Trainee

  • Oct 2001 - Dec 2001

  Internship Internship