Experience

GroupRaise

• United States
• Software Development
• 1 - 100 Employee

• ENT Account Manager & Marketing Specialist

  • Jan 2023 - Present

• ENT Account Manager

  • Jan 2022 - Present

  - Leadership role, managing a small team.- Managed projects to improve the customer experience, identifying areas of improvement.- Maintained a 97% retention rate of accounts managed and raised fundraiser acceptance rate from 73% to 90% among enterprise partners.- Designed presentations and assets to be shared with partners.



Editora Alta Books

• Brazil
• Book and Periodical Publishing
• 1 - 100 Employee

• Literary Translator and Copy Editor

  • Apr 2020 - Sep 2021

  - Projects worked on: Lore by Alexandra Bracken, A Deadly Education by Naomi Novik, Gideon the Ninth by Tamsyn Muir, and more. - Projects worked on: Lore by Alexandra Bracken, A Deadly Education by Naomi Novik, Gideon the Ninth by Tamsyn Muir, and more.



Fielo

• United States
• Software Development
• 1 - 100 Employee

• CRM Specialist

  • Jul 2019 - Apr 2020

  - Collaborated with the marketing team on the development, implementation, and maintenance of outbound tactics. - Designed, built, and refined workflows when transitioning from Hubspot to Salesforce. - Leveraged team performance by doubling productivity with automation. - Organized and held training sessions on processes to increase the efficiency of usage. - Collaborated with the marketing team on the development, implementation, and maintenance of outbound tactics. - Designed, built, and refined workflows when transitioning from Hubspot to Salesforce. - Leveraged team performance by doubling productivity with automation. - Organized and held training sessions on processes to increase the efficiency of usage.



Universidade Veiga de Almeida

• Brazil
• Higher Education
• 700 & Above Employee

• Community & Social Media Intern

  • Aug 2014 - Nov 2016

  - Strategized social media campaigns to promote the events, as well as real-time coverage on the day of. - Managed the integration between event production teams, ensuring alignment with the event concept. - Mediated workshops, assisting both guest speakers and students, always prepared to solve any problems and ensure everything ran smoothly. - Strategized social media campaigns to promote the events, as well as real-time coverage on the day of. - Managed the integration between event production teams, ensuring alignment with the event concept. - Mediated workshops, assisting both guest speakers and students, always prepared to solve any problems and ensure everything ran smoothly.



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney International College Program

  • Nov 2014 - Jan 2015

  - Responsible for enhancing customer experience through service in two different languages, following the Disney standard. - Responsible for enhancing customer experience through service in two different languages, following the Disney standard.