Experience

Quartz Matrix

• Romania
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Manager aplicatii software

  • Sep 2019 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Account Management Associate - Mobilisation Team

  • Dec 2018 - Aug 2019

  Responsibilities: Support AL and CSDL in execution of Account Management strategies and tasks, Manage reporting as well as monitor & report on delivery against commitments, Identify, resolve and/or assign day to day issues, Develop relationships with client stakeholders, Support or execute special initiatives, to fulfil client commitments, Maintain an annual plan regarding projects and deliverables, Develop and manage communications across the account team (everyone working on the account), Manage onboarding of new team members onto account, manage Client onboarding, IHDB, Sage and UTS, Management and resolution of all Client portfolio queries, advising clients and internal stakeholders of outcomes, Ensuring Client LOA’s are up-to-date at all times, escalating to AL/CSDL as appropriate

• Program and Operations Analyst - Account Management Team

  • Dec 2015 - Dec 2018

  Responsibilities: Supporting the Relationship Manager with their client portfolio; Setting and confirming customer expectations prior to trading; Supporting the Relationship Manager in managing the trade including liaising with operational departments, suppliers and clients; Production and delivery of post trading analysis to ensure that all clients are satisfied with the results of the trade; Coordinating and solving any customer problems by working closely with other teams, clients and other bodies; Keeping up to date and understanding all changes that appear in the energy market and communicating them to the client when appropriate; Continue to build, through education, the value of Accenture and all other activities to ensure that customers appreciate the service; Continue to provide quality services in order to retain the clients and furthermore for the clients to recommend our services to others.



EnergyQuote JHA

• Iasi County, Romania

• Query Administrator

  • Oct 2009 - Dec 2015

  Responsibilities: management of issues and queries raised by both clients and suppliers, working with the Operations department, clients and suppliers to ensure that all issues and enquiries are resolved efficiently and effectively within given timescales, develop professional relationships with key people within each supplier to assist in swiftly resolving any customer enquiries in accordance with a defined service level agreement. Responsibilities: management of issues and queries raised by both clients and suppliers, working with the Operations department, clients and suppliers to ensure that all issues and enquiries are resolved efficiently and effectively within given timescales, develop professional relationships with key people within each supplier to assist in swiftly resolving any customer enquiries in accordance with a defined service level agreement.



Faculty of Electrical Engineering, "Gh. Asachi" Technical University Iasi

• Iasi County, Romania

• Research assistant

  • 2004 - 2008

  Responsibilities: Prepare reports of appropriate research results for public presentation through seminars and conferences. Contribute to writing papers summarizing research findings for publication in peer-reviewed journals (of high international standing where possible). Contribute to other reports where possible. Develop, in collaboration with the colleagues, such new techniques as may be necessary to achieve the objectives of the research. Modify, test, verify and analyze research data, prepare samples for analysis by various instrumentation, perform experiments, record results of experiments. - 8th papers published at national and international conferences (3 prim-author and 5 co-author) - Member in 3 research projects: - Laboratory for Immunity Tests at Electrostatic Discharges – LIDES, Romanian CEEX Programme, P-CONFORM CEEX-M4-3885 Project, period 2006-2007; - Project PNCDI-PARTENERIATE- 5413P/2007, “The development of the building generator-convertor concept whit energetic autonomy and accumulation in infrastructure and soil-RENERGHOME ", period 2007-2009; - Informatic System of Interactive Training Based on High-Speed Multitask Algorithms (SPEEDVIRT) Romanian CEEX Programme, CEEX – M1.INFOSOC, period 2006-2008