Experience

Runway
• Mexico
• Technology, Information and Media
• Senior Product Designer

  • Jan 2023 - Present


Circulo Health

• United States
• Insurance
• 1 - 100 Employee

• Head Of Design

  • Aug 2022 - Jan 2023

  I support a multidisciplinary team of talented makers across the fields of user experience, product design, creative, illustration and front-end engineering. We design and develop web apps, native ios and android apps, marketing and brand.

• Director of User Experience and Research

  • Dec 2021 - Aug 2022

  Accomplishments:- Recruited and led a team of user experience designers, strategists, and researchers- $2.7 million in ARR through streamlining hiring application for frontline workers (40% higher completion rate than standard application forms)- Grew patient waitlist from 0 to 400 people in 8 weeks, served 60 new members in the first 8 weeks of operation- User research findings influenced experience visions that drove company-wide initiatives and planning- Facilitated experience workshops and evangelized user-centered methodologies like journey maps for high-level product and service strategyLearned:- The privilege of serving a team with diverse backgrounds, education, skillsets, identities and goals - The delicate balance between leaning in and stepping back - Many, many ways of how not to lead :D Show less

• Senior Designer

  • Jun 2021 - Dec 2021

  Accomplishments:- Led efforts to create the company's first design system- Conducted user research with Medicaid members and facilitated user story mapping exercises to prioritize product features- Designed iOS and Android member app to help Medicaid members easily use their health insuranceLearned:- The thrill of working with pm and dev partners who value rapid feedback and iteration- I LOVE design at startups - the pace, experimentation, freedom- The things I learned at a constantly changing mid-size company (how to quickly adapt to change, fill in gaps where necessary, and embrace ambiguity of roles) transferred well to start-up life Show less



Hagerty (U.S.)

• Senior User Experience Designer

  • Apr 2019 - Jun 2021

  Accomplishments:- Created service map that drove project planning for partnership with State Farm- Coordinated and launched a restyle of the existing quoting system, working with design system leads, UI designers, and UX researchers- Designed a policy management system for agents, as the lead designer on the project- Helped coordinate and build a design system, working with design system leads and UI designersLearned:- How to coordinate and collaborate with departments outside of design and dev- How to influence business and project priority through data, storytelling and by just doing things - How to talk about design and projects to people who don't do it everyday, with the goal of building trust and partnership - The difference and overlap between PM/UX Show less

• User Experience Designer

  • Mar 2018 - Apr 2019

  I led design and research for 4 insurance quoting experiences, doing everything fromgathering requirements from multiple business units, defining strategy, creatinginteractive prototypes, usability testing, writing documentation, and acting as design pointperson for 30+ team of consultants, third-party contractors, and internal developers.Accomplishments:- Helped the design team in its drive to establish UX as a key partner in projects- Delivered experiences and designs for 4 user groupsLearned:- How to collaborate effectively with other design roles, like UI and Research - How a job goes from good to amazing when you love the people you work with Show less



Allscripts

• United States
• Software Development
• 700 & Above Employee

• User Experience Designer

  • Aug 2017 - Dec 2017

  I redesigned a responsive website for Health Heritage, a family medical history tool that gives disease risk assessments based on family health history, and also allows patients to share this information with relevant family members. Accomplishments: - Planned and conducted A/B studies on redesigns and increased task completion for onboarding I redesigned a responsive website for Health Heritage, a family medical history tool that gives disease risk assessments based on family health history, and also allows patients to share this information with relevant family members. Accomplishments: - Planned and conducted A/B studies on redesigns and increased task completion for onboarding



NantHealth

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• User Experience Designer

  • Aug 2016 - Aug 2017

  I worked with a team of designers, solution managers and clinical staff on an ecosystem of clinical products. I primarily worked on Care Coordination, a clinician-facing tool that helps healthcare professionals deliver and track wellness and disease management for their patients, and includes features like a dashboard for tracking patient activity, calendar for scheduling, and content creation and management. I also worked on Health Notebook, a patient portal that allows patients to track and monitor their health, access and manage clinical data, send and receive secure messages, schedule appointments, and manage their medical profile. Accomplishments: - Designed a responsive symptom checker and rewards for Health Notebook - Worked with clinical SMEs to redesign patient lists, task management, and clinical content creation for Care Coordination - Developed style guide and pattern library using Foundation framework - Led an onsite research trip and workshop - Conducted biweekly usability studies Learned: - Rapid prototyping with html/css/js, ux/ui patterns, and just full-on speed under the tutelage of the incredibly talented and lightning fast Htet Htet Aung - About the relationships and partnerships that are adjacent to UX in larger businesses, like business analysts, solution architect, product managers Show less



Mad*Pow

• Design Services
• 1 - 100 Employee

• UX Research Intern

  • Jun 2016 - Aug 2016

  I supported the UX research team by analyzing research data, managing interview schedules and conducting usability tests. Accomplishments: - Analyzed data from over 50 interviews for USAA using affinity mapping - Conducted usability tests on a dashboard for EMTs Learned: - Research practices and tactics that I would continue to use through the rest of my career - That I get antsy if my role doesn't involve hands-on design and pixel pushing - As much as I admired the agency and Boston, I wanted to be closer to my family Show less



Center for Health Communication and Research

• Behavioral Science / User Experience Intern

  • May 2015 - Jun 2016

  At CHCR I worked with clients on a variety of health projects, such as a decision support tool for choosing health insurance, applications focused on reducing binge drinking, and a website that helps promote sexual health for men recovering from prostate cancer. My functions at CHCR included conducting competitive analyses, reviewing scientific literature, writing content, conducting design reviews, conducting usability studies, working with stakeholders, and designing medium to high fidelity prototypes. Accomplishments: - Designed a mobile app for U.S. Department of Veteran’s Affairs - Conducted research for a mobile app focused on reducing binge drinking within U.S. National Guard - Conducted user research for a website that helps people choose health insurance plans Learned: - The pure joy of creating products from scratch, and owning the entire design process - How to start using my voice in rooms where I felt the least qualified or important Show less



University of Michigan Department of Communication Studies

• Graduate Student Instructor

  • Sep 2015 - May 2016

  I taught discussion sections for Media Analysis: Concepts and Methods, which is a course that surveys a variety of critical and qualitative methods commonly used to study media. In the class, students explore various topics related to media research such as literature reviews, sampling methods, interviews and focus groups. Accomplishments: - Led discussions on digital media and qualitative research methods - Gave students feedback and grades on literature reviews, data collection, data analysis, and writing Learned: - Quickly absorbing unfamiliar material and then turning around and teaching it is extremely challenging - How college teaching is vastly different from other kinds of teaching, with the amount of pressure that students face from expensive classes and grades that affect their eligibility for financing, future academic programs, and jobs Show less



University of Michigan Department of Psychiatry

• United States
• Higher Education

• Project Coordinator

  • Aug 2014 - Jul 2015

  I worked with a team of developers to implement a study on the effectiveness of an online counselor on student mental health. The study was launched across four universities (University of Michigan, Stanford University, University of Iowa, and University of Nevada, Reno). Accomplishments: - Coordinated clinical and technical teams to ensure smooth implementation - Tested revisions and maintained project timelines across 4 universities to adhere to IRB protocols Learned: - Challenges of working on a project part-time, with part-time developers and part-time project leads - That implementing an idea is way different than creating it, and requires different skillsets, especially in academia Show less



TorranceLearning

• United States
• E-learning
• 1 - 100 Employee

• Multimedia Developer

  • Nov 2013 - Mar 2015

  As a multimedia developer, I utilized Articulate Storyline and Adobe products (Illustrator, Photoshop, InDesign, After Effects) to build online learning experiences for nonprofits, small businesses and Fortune 500 companies. Accomplishments: - Created animations and diagrams for modules - Edited videos, audio and graphics Learned: - LLAMA (Lot Like Agile - brilliant founder's Megan Torrance's methodology) - Fundamentals of adobe suite and creating videos - How to act in front of the camera and do voiceovers (as a small team, we often were featured in our educational videos) - A lot about RV cleaning products (there are sprays specifically for wiping bugs off of dashboards), DISC personality framework, and countless other topics that employers wanted to teach their employees on the first week of the job Show less



JukJeon Middle School

• English Language Teacher

  • Feb 2011 - Feb 2012

  I was responsible for teaching ESL to 800 middle schoolers, and leveraged digital media like presentations, videos, and songs to help my students appreciate and learn the language. Learned: - How to hold the attention of 40 very energetic and distracted people in a room, some who don't understand a word I'm saying - How to pivot quickly. When a lesson wasn't going well, if I didn't improvise, the class could quickly implode - How to iterate. Teaching the same class 24 times a week meant that Monday's classes were more of a hypothesis, and Friday's classes were pretty airtight Show less