Experience

FINIDR, s.r.o.

• Czechia
• Printing Services
• 1 - 100 Employee

• Referent zákaznického servisu - NJ

  • Jan 2021 - Present



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Expert I GBS - SQ

  • Jul 2018 - Dec 2020

  - responsible for suppliers database for Siemens worldwide- daily contact with the customers in german and english language- customer support- reporting

• Expert I SCMS - Vendor Master Data

  • Nov 2016 - Jun 2018

• OneSRM user support – Expert I, 2nd Level Functional

  • Apr 2011 - Oct 2016

  - Responsible for root-cause analysis of reported issues and providing the solution within targettime; individual solving of incurred escalations- Stable achievement of 95 % in Customer Satisfaction Index- Reporting- Coming up with ideas for ticket-tool (Case&Order) optimization + implementation- Administration and control of improvement proposals for OneSRM (demand management)- Training of OneSRM support team´s new members + supervision of their activities

• OneSRM Master Trainer

  • Apr 2011 - Jan 2014

  Training of OneSRM users & compilation of complete training materials for GermanySupporting by OneSRM Testing OneSRMCreation of Handbook, Checklists, Work Instruction for OneSRM Support and its translation (from CZ to EN and DE)

• Data administrator

  • Apr 2009 - Mar 2011



MONETA Money Bank

• Czechia
• Banking
• 700 & Above Employee

• Senior phone banker

  • Feb 2007 - Apr 2009