Project Manager

• Jun 2023 - Present

Admin Manager, Food and Beverage incl. Hotel Development and Construction Projects

• Jun 2021 - Jun 2023

Hotel: Since April 2022 being actively involved in Hotel's development and construction projects when being part of the Project Team whilst acting as liaison and the main point of contact from the Hotel for Project Team, external consultants and contractors.F&B: Main focus is on the project planning process of both short-term and long-term projects within the hotel and Food and Beverage including scope definition, creating detailed project plans, refining project objectives, managing timelines and coordinating with appropriate stakeholders impacted by the project. I oversee successful execution and implementation of these projects whilst taking into consideration operational requirements and restrictions. I work in close partnership with various departments within the hotel, external suppliers and contractors.I partner with the procurement team, driving tendering process and building great relationships with various suppliers within the UK and globally.Personal achievement:• Employee of the Year 2021 Show less

Food and Beverage Coordinator

• Nov 2019 - May 2021

• Assisting the Director of Food & Beverage in completing projects and tasks, calendar management, expense reports, completing letters and correspondence as requested, attending meetings on the daily basis, taking meeting minutes, conducting research, creating reports, spreadsheets and presentations• Providing specific market studies, sales reports and performance reports• Liaising with suppliers and external companies, administering the purchase process, raising POs and responsible for invoices and expenses• Cooperating with all departments within the hotel, mainly IT, Accounts and Procurement when working on projects or when dealing with suppliers and companies• Responding for feedback emails, handling complaints, responding to the reviews on Opentable and subsequently, conducting the follow up with leaders of the venues• Silverware POS and Avero Admin Champion for the hotel• Take responsibility for overall F&B project coordination and delivery, with emphasis on senior stakeholder’s communication and relationship• Working with key stakeholders to deliver project activities as required• Coordinating all key stakeholders so that workflow remains on schedule whilst supporting as requiredKey Projects:• Reopening F&B venues after COVID• Launching Savoy at Home• Leading new Point of Sale integration• Reopening of new venue – Solas• Champagne Tender Implementation Show less

Host at Simpson´s in the Strand

• Aug 2018 - Oct 2019

• Greeting & welcoming guests with a positive attitude and smile• Managing and organizing the floor plan• Working with OpenTable (advanced user)• Taking reservations and overseeing group reservations• E-mail communication with guests on daily basis via email or phone• Creating and printing menusEvent Planning - The Master Class• Organization and preparation of the eventTraining and Development• Heartist Trainer• Departmental Trainer• Delivering Heartist training for all the new starters in the Savoy• Training colleagues according to the LQA & Forbes standards• Leading and scheduling cross trainings within Simpson ́s in the Strand• Creating training schedule for the team on the weekly basis• Creating training plan for our new starters• Conducting iAudits and working on the action plans based on the iAudit results• Check in with new colleagues and action plan created according to their needs for further development• Certificate: Train the TrainerPersonal achievement:• Employee of the Month – May 2019 Show less

F&B Dining Host

• Sep 2017 - Aug 2018

Breakfast, In-room Dining and Meetings & Events host • Welcoming and greeting guests with a smile and positive attitude • Working in a fast-paced environment ensuring that everything is prepared and ready for the service • Handling customers complaints in a professional manner and communicate all the details to the manager • Opening and closing breakfast buffet and ensuring that everything is clean and refilled during breakfast • Responsible for making requisition setting up the tables for breakfast, lunch and dinner • Preparing lunch buffet for meetings Show less

Receptionist

• Jul 2016 - Jun 2017

• welcoming and greeting guests • processing check in and check out • dealing with bookings via reservation portals, e-mail and phone calls • preparing bills and taking payments • dealing and handling complaints in a professional manner • ensuring that guests enjoy their staying and everything is according to their expectations • responsible for large group reservations • welcoming and greeting guests • processing check in and check out • dealing with bookings via reservation portals, e-mail and phone calls • preparing bills and taking payments • dealing and handling complaints in a professional manner • ensuring that guests enjoy their staying and everything is according to their expectations • responsible for large group reservations