Luccas Leite

Operations Manager at White Horse Hospitality
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Contact Information
us****@****om
(386) 825-5501
Location
New York, New York, United States, US
Languages
  • Portuguese Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency

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Experience

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Operations Manager
      • Oct 2022 - Present

      Liaison between restaurant managers, chefs, vendors, owners Standardized operating and accounting procedures across multiple restaurants Keep books with custom, running P&L and cash flow management spreadsheets tracking revenue and expenses by category Prepare custom financial reports for analysis by owners Cross reference inventory, sales, schedule, payroll insuring accuracy of food, labor cost Administrator for POS system Tracked expenses and maintained accounts for services such as Cintas / Ecolab Provide ongoing training and professional development of staff members Responsible for performance feedback and disciplinary actions including investigation and termination Oversee maintenance team, coordinate project completion NYC DOH & OSHA/insurance compliance Maintain extensive floor presence Show less

    • United States
    • Hospitality
    • Founder
      • Mar 2021 - Present

      Smart fridges + everyday food Smart fridges + everyday food

    • United States
    • Restaurants
    • 1 - 100 Employee
    • General Manager
      • Feb 2021 - Aug 2022

      General Manager of Anejo Tortillas (dba Tortilleria Nixtamal) & Commissary Kitchen Overall business strategy, financial planning, administration, management of $2.5MM CPG food company In charge of hiring, firing, actively managing staff of up to 24 employees Streamlined operational procedure – production, picking, packing and delivery of about 50 orders daily Maintained labor cost under 40% through scheduling and payroll administration Kept COGS under 30%, ordered ingredients and managed accounts with purveyors Sought and established working relationships with major food distributors (Driscoll Foods, Baldor, Whole Foods) Ensured highest quality and consistency of products Show less

    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Business Development Manager
      • Jul 2019 - Mar 2020

      Launched NYC office alongside Director of Operations Worked directly with CEO and Director of Strategy at Boston HQ Spearheaded sales program; created sales deck, authored email copy, coached and motivated the team Procured and on boarded vendors onto our platform Responsible for negotiating with vendors and setting pricing directly affecting the bottom line Account executive for guest restaurant program across 5 Morgan Stanley campuses, liaison to Restaurant Associates Manage relationships with key vendors (Shake Shack, Blue Ribbon Group, etc) and VIP, high profile clients Manage operational and accounting software i.e. Square, Total Party Planner, Flash Order, Harvest, Bill.com Show less

    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Operations Manager
      • Sep 2017 - Jul 2019

  • UNO Insurance
    • Long Island City, NY
    • Project Manager
      • Nov 2015 - Aug 2017

      Identified and implemented opportunities for technology to improve workflow and increase company productivity Responsible for success of major projects such as new database, call center, website, rebranding initiative Trained all staff and sub-brokers in new database and task management technology Created script structure for customer support call center agents & Zendesk Clearly defined company roles and proper workflow procedures Coordinated tasks between programming team on west coast, data entry teams overseas, and staff of 20 in two locations in NYC Show less

Education

  • SUNY New Paltz
    Business Administration and Management, General
    2009 - 2013
  • International Culinary Center
    Restaurant Management, Hospitality Administration/Management
    2013 - 2013

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