Lucas Vieira

Help Desk Analyst at IT Vortex
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Contact Information
us****@****om
(386) 825-5501
Location
JE
Languages
  • English Native or bilingual proficiency
  • Portuguese Native or bilingual proficiency

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Bio

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Credentials

  • NSE 5 Network Security Analyst
    Fortinet
    Dec, 2022
    - Oct, 2024
  • VMware Certified Professional - Data Center Virtualization 2022
    VMware
    Nov, 2022
    - Oct, 2024
  • VMware Certified Technical Associate - Data Center Virtualization 2022
    VMware
    Oct, 2022
    - Oct, 2024
  • NSE 4 Network Security Professional
    Fortinet
    Jul, 2022
    - Oct, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Jun, 2021
    - Oct, 2024
  • (ISC)² Candidate
    (ISC)²
    Oct, 2022
    - Oct, 2024

Experience

  • IT Vortex
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Analyst
      • Sep 2021 - Present

      * Assist and support troubleshooting software and hardware issues, escalating as needed. * Patiently support local and remote users with technical issues, both in person and by phone and email. * Support and assist general system maintenance. * Support and assist maintenance of the phone system, office equipment and IT storage room inventory. * Support and assist Active Directory, Exchange, VMware, BackupExec, and Print Management * Support and assist with software and hardware vendors as well as consultants. * Support and assist IT staff. * Support IT Helpdesk Administrators to manage and handle tickets and ticket system. * Support and assist IT staff to manage, maintain and troubleshoot Firewall and VPN. * Manage IT projects as assigned and directed.

  • Manna Home Remodeling
    • Assistant
      • Dec 2015 - Aug 2021

      - Physical set-up of home office IT infrastructure, including computer hardware (desktops, printers, laptops, smart devices). - Manage and maintain office IT for invoices/notes/etc. - Create and organize invoices using software such as Office 365. - Assist in organizing the business’ file management using Google Apps. - Collaborate with teams of workers to ensure project completion by anticipated deadline. - Prepare and secure equipment based on the individual client’s project, including but not limited to: power drills, power saws, table saws and air compressors. - Maintain clean and safe work areas at all times. - Prep job sites and specific surfaces for work. - Proper discarding of waste.

  • Lowenstein Sandler LLP
    • United States
    • Law Practice
    • 500 - 600 Employee
    • Administrative Assistant Intern
      • Aug 2015 - Nov 2015

      - Utilized Citrix for remote working capabilities. - Oversaw and managed the inventory of wines for the Chairman of the firm. - Responsible for a large number of wine invoices. - Processed and archived wine invoices. - Responsible for storing, receiving and shipping of wines. - Assisted in the coordination of firm’s social events (“Venture Crush”) which connects venture capitalists with entrepreneurs. - Maintained the order and labeling of the centralized filing cabinets. - Coordinated and managed with couriers in handling wines, spirits and beverages.

Education

  • Union County College
    Associate of Arts and Sciences - AAS, Computer Science
    2019 - 2021

Community

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