Lucas Guimarães Costa
Business Analyst at DOT Digital Group- Claim this Profile
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Bio
Credentials
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The Sequel to SQL
Code School -
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Experience
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DOT Digital Group
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Brazil
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IT Services and IT Consulting
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400 - 500 Employee
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Business Analyst
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Oct 2022 - Present
After working on several contracts, I decided to devote myself exclusively to product management of "Senar nas Nuvens" as a Business Analyst. In this role, my responsibilities include establishing relationships with clients, crate digital solutions out of the problems they face, explaining and selling these solutions, prioritizing and monitoring the process of developing and implementing these features, and watch over the flow of user feedback, thus feeding the development cycle. Additionally, I am responsible for ensuring the product’s billing and assist the support team in any negotiations or questions regarding the product or client. Show less
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Account Executive
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Dec 2020 - Dec 2022
I work as an Account Executive managing the contracts signed by the company with various clients. My main responsibilities include ensuring the delivery of agreed products and services, negotiating deadlines and prices with clients, identifying additional sales opportunities (up-selling and cross-selling), facilitating communication between the different teams involved in the process and make clients’ needs known within the company.
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Customer Success Manager
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May 2019 - Dec 2020
After the integration of my former company with DOT, I had the opportunity to focus on customer service. In this sense, I aimed to understand and bring to the company the customers' needs, obtained through indicators such as NPS and star rating, as well as direct contact with them, either by phone or in person. At that time, I traveled frequently to provide consultancy to customers, identify needs and opportunities.
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Rezolve Technology Inc.
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Brazil
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IT Services and IT Consulting
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Product Manager
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Feb 2018 - Apr 2019
In this role, I managed a team of eleven people composed of Development, Support and New Features Specification. I implemented the Scrum method for the Specification and Development areas, significantly increasing their operational capacity, and the Support team was able to handle the support of a new hiring software we developed through calls and chat. Additionally, I conducted consultancy and implementation trips for clients throughout Brazil.
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Service Desk
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Oct 2016 - Feb 2018
I worked providing customer support for a NetSuite-based ERP, where I eventually achieve the opportunity to manage the Support area through the Jira platform. Besides that, I traveled to perform consultancy and implementation for new clients, including gathering requirements for new features and training for clients' employees.
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Game Mania
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Shopping Iguatemi
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Salesman
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May 2016 - Oct 2016
At the company, I worked as a salesperson and assisted in the planning of orders and organization of the store. At the company, I worked as a salesperson and assisted in the planning of orders and organization of the store.
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Sonoco
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United States
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Packaging and Containers Manufacturing
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700 & Above Employee
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Logistics Assistant
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Oct 2015 - Apr 2016
Hired as an apprentice to assist in the implementation of the SPS (Sonoco Performance System) project that aimed to improve the performance of factory activities, achieving Bronze certification at the end of the project, as planned. To do so, I accompanied the Factory Manager in meetings with project sub-group leaders and participated in the production, review, and translation of documents. Hired as an apprentice to assist in the implementation of the SPS (Sonoco Performance System) project that aimed to improve the performance of factory activities, achieving Bronze certification at the end of the project, as planned. To do so, I accompanied the Factory Manager in meetings with project sub-group leaders and participated in the production, review, and translation of documents.
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Education
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2018 - 2023
Universidade do Estado de Santa Catarina
Graduação, Administração Empresarial -
Colégio Universitário de Londrina (Fundamental 2 e Médio)
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