Director of Human Capital & Development

• Apr 2022 - Present

Assistant Director of People & Culture

• Sep 2019 - Mar 2022

Recruitment Manager

• Jun 2017 - Aug 2019

Assistant HR Manager

• Aug 2015 - Jun 2017

Awarded Leader of the Month on August 2016 • Manage full-cycle recruiting process, with a focus on strong partnerships with hiring managers and best-in-class candidate experience o Work closely with hiring managers to understand immediate and long term hiring needs o Facilitate interviews and hiring decision-making process with hiring managers for all candidates up to Assistant Manager level o Manage offer and onboarding process with HR peers and Hiring Managers o Build up a strong external network to ensure awareness of leading edge talent practices o Covered the Recrutiment Manager for a period of 4 months whilst on Maternity Leave • Successfully built and run the Social Committee, Colleague Activity Program and the Service Plus Committee, Colleague Recognition Program • Conduct and analyze exit interviews and recommend changes to Department Heads • FRHI Talk Champion, application connecting Colleagues around the world • Establish month end financials, acrruals, budget, re-forecasting • Take part in delivering trainings • Task force as Executive Assistant to the Regional Vice President Show less

Cluster Human Resources Administrator

• Jan 2014 - Aug 2015

Awarded HR Team of the Year 2014 in the UK Select Division Provide help and advice to all Team Members in the Cluster M25&NE (660 Employees in 8 Hotels, Double Tree by Hilton Cambridge, Hilton London Stansted Airport, Hilton Watford, Hilton Maidstone, Hilton Dartford, Hilton Milton Keynes, Hilton Garden Inn Luton North, Hampton by Hilton Luton Airport) Produce and Analyse reports which provides information on trends and allows for benchmarking - internal and external Conduct Investigations, Note taking, Advising line managers on Policies and Procedures (Fully completed the D&G training course) Assist in Recruitment (Fully Completed the Behavioural Based Interview training course) Manage Starters, Leavers and Payroll Administration Show less

Senior Guest Relations Officer & Butler

• Aug 2012 - Sep 2013

Awarded StarCare for Guests / Team on January 2013 Oversee and train the junior Team Members StarGuest Champion Mediator between Foreign Guests and the Hotel Enhance Guest experience at all time throughout their stay Handle and Solve complaints that may arise from Guests Daily improve the Guest Service Awarded StarCare for Guests / Team on January 2013 Oversee and train the junior Team Members StarGuest Champion Mediator between Foreign Guests and the Hotel Enhance Guest experience at all time throughout their stay Handle and Solve complaints that may arise from Guests Daily improve the Guest Service

Public Relations Intern

• Nov 2011 - Jul 2012

Promote the hotels and solicit international customers Develop market research and collect data analysis Optimize the room rate of the 6 hotels practicing Revenue Management Participate to the establishment of a team building workshop. Promote the hotels and solicit international customers Develop market research and collect data analysis Optimize the room rate of the 6 hotels practicing Revenue Management Participate to the establishment of a team building workshop.

Human Resources Intern

• Jun 2011 - Oct 2011

Develop the relationships between the Employees Improve the quality of the working environment Assist in the applicant’s research Foster the philosophy of the company Gain an understanding of recruitment, training, career development and Employee benefits Assist in the organization of the department by filing and greeting and assisting Employees and candidates Develop the relationships between the Employees Improve the quality of the working environment Assist in the applicant’s research Foster the philosophy of the company Gain an understanding of recruitment, training, career development and Employee benefits Assist in the organization of the department by filing and greeting and assisting Employees and candidates