Operations Manager

• Feb 2022 - Present

• Increased yearly sales by 37% in my first year by cross-training teams to increase efficiency and hiring and training new employees to facilitate the launch of two new product lines. • Engaged with engineering team to forecast future deliveries in order to generate POs to ensure on-time delivery of needed production components. • Led sourcing from numerous international and national vendors to achieve on-time deliveries while also minimizing costs for production components and transportation. • Managed all customer accounts to accept purchase orders, communicate lead times and ensure on-time deliveries and customer satisfaction throughout the production process. • Changed various service provides for the plant to improve quality of services delivered while reducing costs by 20%. Show less

Assistant Store Manager

• Apr 2015 - Jan 2022

• Received four store assignments throughout the Chicagoland area, with most recent being at the Chicago location which is the highest-volume store in the Midwest at $45 million in annual sales. • Utilized monthly sales reports and Excel analytics to maximize sales in assigned departments while minimizing shrinkage. • Managed DSD vendors to drive store sales while also balancing third-party products with store-brand offerings to maximize profitability. • Reviewed store’s financials and P&L report monthly to find opportunities to minimize costs and increase revenue. • Partnered with the store art team to create verbiage and signage to highlight products and increase sales in specific categories. • Executed whole-store merchandising, including space optimization and seasonal displays. • Responsible for writing and delivering biannual performance reviews for 8-12 employees. Show less

IT Manager

• Jan 2021 - Aug 2021

• Designed company logo. • Assembled network infrastructure for all aspects of store operations. • Trained staff on integration between SimpleConsign software with Shopify platform to reduce workload and ensure real-time product inventory accuracy. • Integrated Shopify platform with various other web-based services to increase product exposure, including Google Merchants, Facebook Shops, and Microsoft Business Manager. • Designed and launched company website via Shopify platform. • Created and managed business profile on numerous platforms, including Google Business, Apple Maps, Microsoft Bing, Yelp, Nextdoor, Facebook, and Instagram. • Drove website traffic and customer engagement during business launch by curating photo content and creating engaging posts on all business platforms. Show less

• Jan 2013 - Mar 2015

• Relocated to Green Bay, WI, from South Elgin, IL, per request of Group 196 leadership to help improve overall operations at a focus store.• Oversaw the managers of logistical operations and salesfloor presentation at a store with annual gross revenues of $40 million.• Improved YTD replenishment score ranking from #53/63 to #15/63 by increasing team productivity through a reduction of non value-added scans and higher completion of daily task lists. • Assumed safety captainship of store, leading to a 50% reduction in team member injuries over LY.• Selected by district leadership to host an Executive Intern for summer of 2013. Was responsible for on-boarding and training an executive candidate in all logistics processes as well as daily store operations. Gave structured feedback on performance and leadership throughout the internship. Candidate was selected to receive a full-time Executive position with Target at the conclusion of her internship.• Selected by district leadership as fourth quarter captain for store, responsible for planning, delegating, and implementing all aspects of Black Friday setup, execution and recovery, leading to an 11.5% increase in total Black Friday sales over LY. • Selected by store manager as Black Friday Crowd Management Leader for store: responsible for developing and implementing a crowd management plan in conjunction with Assets Protection leadership; overseeing the recruiting and training of a crowd management team; and ensuring a safe and secure guest environment. We had no guest or team member incidents during the Black Friday event or throughout the fourth quarter. • Promoted three high-performing team members by providing leadership feedback and advising throughout the promotion interview process. Show less

• Jun 2011 - Jan 2013

• Oversaw the managers of the dairy and meat departments, which had combined annual gross revenues of $22 million.• Improved third-party Steritech audit score from not meeting expectations in 2011 to meeting expectations in 2012.• Nominated as the district food resource by district leadership, communicating weekly food results to 11 district stores, leading to substantial improvements in guest survey scores at a district level.• Assumed safety captainship of store, leading to a 21% reduction in team member injuries over LY.• Promoted four high-performing team members by providing leadership feedback and advising throughout the promotion interview process Show less

Research Associate Intern

• Jan 2011 - May 2011

• Assisted the Vice President of Strategic Initiatives in preparing reports and proposals for grants. • Rewrote and edited client stories from the field to ensure they met professional standards. • Assisted the Vice President of Strategic Initiatives in preparing reports and proposals for grants. • Rewrote and edited client stories from the field to ensure they met professional standards.

Franchise Manager

• Feb 2010 - Sep 2010

• Initiated, funded, and operated a $45,000 painting business with a 100% customer satisfaction rating and a 73% net promoter rating. • Developed marketing, sales, and customer service skills by interacting with homeowners throughout the painting process, from generating leads to selling estimates to producing contracted work. • Hired, trained, and supervised 7 employees throughout the summer. • Initiated, funded, and operated a $45,000 painting business with a 100% customer satisfaction rating and a 73% net promoter rating. • Developed marketing, sales, and customer service skills by interacting with homeowners throughout the painting process, from generating leads to selling estimates to producing contracted work. • Hired, trained, and supervised 7 employees throughout the summer.

Camp Counselor

• May 2009 - Aug 2009

• Developed one-on-one relationships by working with students to resolve personal issues. • Organized, designed, and facilitated large and small group social activities. • Worked to achieve goals in both large and small group settings with multiple teams. • Composed progress reports for the parents of 30+ students. • Developed one-on-one relationships by working with students to resolve personal issues. • Organized, designed, and facilitated large and small group social activities. • Worked to achieve goals in both large and small group settings with multiple teams. • Composed progress reports for the parents of 30+ students.

• Aug 2007 - Apr 2009

• Recruited and led a crew of 10 students to shovel snow between 4:45 and 7:00 AM.• Delegated responsibility among students to complete the route as efficiently as possible.

• Aug 2008 - Dec 2008

• Consulted students on how to improve their college papers to meet professors’ requirements.• Developed and produced advertisement posters for the Wheaton College Writing Center.