Experience

América Tecnologia

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Analista de Suporte NOC

  • Jan 2023 - Present



Claranet Brasil

• Brazil
• IT Services and IT Consulting
• 200 - 300 Employee

• Command Center Analyst Jr

  • Mar 2022 - Jan 2023



Teknisa Service LTDA

• JR Deployment Consultant

  • Jun 2021 - Mar 2022

  Acting as a Software and Process Implementation Consultant. Customer service from all regions of Brazil in person or remotely.Among the activities carried out with customers are surveys and process adjustments, training, monitoring of the stores' entry into production with the new software, process validation and project closure.

• Support Analyst

  • Mar 2021 - Jul 2021

  Proceed with the implementation of systems and training of the same of the company in the client who contracted the services and system of the company.



Algar Tech

• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Analyst

  • Feb 2018 - Sep 2020

  Position: Full Support Analyst Main atributions: • Monitor, analyze failures and suggest improvements to the Dynatrace tool; • Understand and handle calls on Jira, and execute scripts on Rundeck and MariaDB; • Create and manage users in the Zimbra, Getnet, Salesforce, Oracle and Comarch tools; • Answering calls and technical support in the Salesforce environment; • Respond to incidents, and perform debug analysis on the customer's website and playload requests for error analysis. • Opening incidents and conduct cybersecurity forensic analysis (Scam, Blind Phishing, Spear phishing, Spear phishing) or Fraud and LGPD (General Law for the Protection of Personal Data) • Consultation, analysis and management of data profiles in the Comarch points engine (analysis of point extracts financial) • Oracle ecommerce: Consultation, analysis and management of products, orders and profile management of users and customers. • Wavy and chatclub: Report of tokens and Blacklist submissions • Rundeck: Suggestions for automating tasks, using scripts and routines. • Redash: Creating scripts and consulting the database. Previous Project: NOC (Network Operations Center) Position: Monitoring Analyst Experience with the main monitoring tools used in Brazil • Dynatrace • Nagios • Zabbix • Splunk PROFESSIONAL EXPERIENCE • New Relic • CA UIM Unified Management Portal (UMP) • Orion • Spectrum Ticket management tools: • Automidia • OTRS • CA UIM Unified Management Portal (UMP) • JIRA v6.4.13 • Service-Now Customers: • Algar Data Center • CNJ • Fintech hub • LDC • Santander-Esfera • Tent • Tribanco Show less



Pekus Consultoria e Desenvolvimento

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• System Deployment Analyst

  • Nov 2017 - Aug 2018

  Remote technical support is local to the NCR Colibri system, Consultation CCA, PAD + and implementation of the system is Training of the system, Testing of new versions of the systems developed by the company (bug testing or instability). Remote technical support is local to the NCR Colibri system, Consultation CCA, PAD + and implementation of the system is Training of the system, Testing of new versions of the systems developed by the company (bug testing or instability).



Linked Gourmet Restaurant Solutions

• São Paulo, São Paulo, Brazil

• System Deployment Analyst

  • Apr 2017 - Aug 2017

  Support Analyst: Solving system problems involving configurations of Fiscal Equipment (ECF and SATs) production printers, changing data in the customer database in sql server, such as update, select, tricky, delete, enjoy, like, between importing data from banks, is taking doubts from the systems. System Implementation Analyst: Analyzing the requirements of the machines and client equipment, proceeding with the installation of the system on the servers and client machines, installing the client equipment as printers Show less



Grupo Ri Happy

• Brazil
• Retail
• 700 & Above Employee

• Technical Support Assistant

  • May 2014 - Jan 2016

  I provide technical support for the Microsiga Protheus System (Integrated Academic and Administrative Management System) guiding and clearing doubts about the system and making corrections in system errors and errors caused by the system user or system errors (usually error correction in the database) I provide technical support for the Microsiga Protheus System (Integrated Academic and Administrative Management System) guiding and clearing doubts about the system and making corrections in system errors and errors caused by the system user or system errors (usually error correction in the database)