Sr. Technical Consultant - ServiceNow

• Oct 2023 - Present

Tech Lead - ServiceNow

• May 2022 - Oct 2023

App Engine technical leader in a squad focused on solutions for the Tax area.*Technical leadership for a team of 5 developers*Feedback to the technical team*Responsible for doing code review*Administration of squad update sets* Refinement of requirements together with the Engagement Manager (EM) and Product Owner (PO)* Focal point for defining solutionsApp Engine technical leader in the implementation of ServiceNow in a customer in the healthcare industry.*Integration of scoped apps with CSM*Creation of scoped apps to serve the different areas of the company Show less

Sr. Technical Consultant - ServiceNow

• Sep 2021 - Apr 2022

*Development and automation of business processes on the ServiceNow platform*Integration between ServiceNow and other systems, using mainly REST and SOAP*Development of custom applications with JavaScript on the ServiceNow platform

Business Analyst

• Oct 2019 - Sep 2021

*Improved the company's back office processes, focusing mainly on the Order to Cash (OTC) process; *Promoting a change in the status quo for cost reduction and more agile processes; *Interaction with different levels of the company. From operational/technical to C-Levels; *Development of dashboards using SQL and SE Analytics to support decision making; *Building the improvement roadmap for the OTC process; *Translation of business requirements into technical requirements; *Support in the definition of business rules for the implementation of SAP Business One; *Management of the project to migrate integrations from ERP Sapiens to ERP SAP Business One; *Analysis, definition, management and development of a Configure, Price and Quote (CPQ) solution integrated with CRM Dynamics and SAP Business One; *Process automation in SE Suite using BPMN methodology, SQL and REST/SOAP integrations. Show less

Systems Architect

• Feb 2018 - Oct 2019

*Definition of architecture and development of solutions using ServiceNow and SE Suite;*ServiceNow implementation for the Shared Service Center (SSC);*Definition of new platforms, such as Enterprise Service Bus (ESB), Robotic Process Automation (RPA), electronic signature, etc.

Systems Development Intern

• Oct 2016 - Jan 2018

*Automation of business processes using the SoftExpert platform - SE Suite;*Creation of queries in Oracle database;*Development of reports and dashboards on the SoftExpert - SE Suite platform.

Office Assistant

• Feb 2014 - Jan 2018

*NFE registration using SAP ERP;*Requisition for purchase of office materials using ERP SAP;*Control and distribution of documents;*Sending express documents;*Export documents and objects with monetary value;*Improvement and creation of processes/procedures;*KPI analysis;*Improved a process that generated savings of approximately R$50,000.00 per year - public recognition among all the group's units (Brazil and abroad) through "Tigre em Ação" (internal magazine).

Support Analyst

• Jul 2013 - Sep 2013

*Customer support by phone and ticket tool; *Support for Brazil and abroad; *Solution of requests related to legacy systems, internet access, etc; *Identify and forward tickets to the specific area. *Customer support by phone and ticket tool; *Support for Brazil and abroad; *Solution of requests related to legacy systems, internet access, etc; *Identify and forward tickets to the specific area.