Sr. Infrastructure Support Specialist

• Oct 2021 - Present

● Configured/Deployed Ubiquiti Unifi Enterprise Switches and Access Points● Maintains and manages Microsoft Deployment Toolkit● Executes restore processes using Veeam and Shadow Copy● Successfully implemented ABM for streamlined automation of phone deploymentprocesses and reduced setup time● Orchestrated transition from Meraki MDM to Hexnode MDM solution● Maintain Active Directory, DNS, and Group Policies● Works within multiple operating systems (Primarily Win10, Win11, Server 2019, Server2022 and iOS)● Works within VMware vSphere, assisting in basic tasks such as virtual machineprovisioning, monitoring system performance, and supporting routine maintenance.● Solely managed and maintained the PBX system, including all aspects of the IP Phonesystem, ensuring uninterrupted telecommunication services, troubleshooting issues,and implementing enhancements for optimal efficiency and cost savings● Collaborates with external vendors when additional technical assistance is needed● Performs fundamental tasks within Microsoft Entra (fka. Azure) and Exchange Online,including account management, user provisioning, and basic troubleshooting tosupport cloud-based infrastructure and email services● Manages the Verizon account, overseeing telecommunications services, contractnegotiations, billing, and ensuring cost-effective solutions while maintaining servicequality Show less

Help Desk Technician

• Feb 2021 - Oct 2021

● Primary point of contact for majority of IT related issues● Administers Verizon and NEC phones● Supports Active Directory● Administers Adobe/PDF X-Change and other software● Proficient in multi-tasking and working under pressure● Regularly works within Spiceworks ticketing system● Maintains accurate and updated documentation● Continually finds new ways to improve processes

System Administrator

• Oct 2019 - Mar 2020

• Maintain Active Directory • Create and Deploy GPO's • Administer Windows server 2016, Windows 10 environment, and SQL Server 2016 • Manage a Hyper-V environment • Utilize FortiClient VPN to connect to remotely to client machines • Troubleshoot FortiClient VPN and other network issues • Administer RingCentral phone system • Deploy and maintain Cisco IP phones • Maintained Zoho ticketing system • Installed and configured Tableau software • Planned and purchased computer upgrades • Issued KB4 Cyber security training • Office 365 troubleshooting Show less

Network Assistant

• May 2018 - Oct 2019

• Maintains and manages network infrastructure • Troubleshoot network connectivity issues • Supports a Windows 7/10 environment • Regularly works within a ticketing system • Maintains accurate and updated documentation • Developed proficiency with Active Directory and use of Group Policies • Diagnose and repair faulty computer hardware and software • Repair, maintain and configure Zebra/Brady label printers • Configured Android and iOS Devices • Maintains and manages network infrastructure • Troubleshoot network connectivity issues • Supports a Windows 7/10 environment • Regularly works within a ticketing system • Maintains accurate and updated documentation • Developed proficiency with Active Directory and use of Group Policies • Diagnose and repair faulty computer hardware and software • Repair, maintain and configure Zebra/Brady label printers • Configured Android and iOS Devices

Supervisor

• May 2017 - Oct 2017

• Demonstrated leadership by setting examples for others to follow• Managed 6-8 employees per shift• Maintained profit margins

Delivery Lead

• Jan 2017 - May 2017

• Coached and guided team members to become more proficient • Demonstrated time management skills

Delivery Driver

• Apr 2016 - Jan 2017

Waiter

• Feb 2016 - Aug 2016

Mobile Sales Consultant / Activation Specialist

• Nov 2015 - Jan 2016

• Developed troubleshooting skills • Improved on communication skills • Hands on experience with all mobile phone OS • Developed troubleshooting skills • Improved on communication skills • Hands on experience with all mobile phone OS

Installer Technician

• Apr 2015 - Jan 2016

• Improved problem-solving skills • Integrated technologies with commercial networks • Developed proficiency in network cabling and punch-downs • Improved problem-solving skills • Integrated technologies with commercial networks • Developed proficiency in network cabling and punch-downs

Computer Repair Technician

• Aug 2014 - Feb 2015

• Repaired many different devices mainly Windows desktops and laptops • Improved problem-solving skills • Hands on experience with many operating systems primarily Windows XP/7/8/8.1/10 • Developed proficiency explaining issues and solutions to clients • Developed ability to adapt to new technologies • Repaired many different devices mainly Windows desktops and laptops • Improved problem-solving skills • Hands on experience with many operating systems primarily Windows XP/7/8/8.1/10 • Developed proficiency explaining issues and solutions to clients • Developed ability to adapt to new technologies

Connected Sales Consultant

• Mar 2013 - Jul 2014

• Developed sales techniques and proficiencies • Created solutions for customers technical needs • Developed proficiency explaining technical solutions • Demonstrated ability to adapt to new technologies • Efficient in conflict resolution • Attended and passed a sales induction course • Developed sales techniques and proficiencies • Created solutions for customers technical needs • Developed proficiency explaining technical solutions • Demonstrated ability to adapt to new technologies • Efficient in conflict resolution • Attended and passed a sales induction course