Experience

Tablet Hotels

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Specialist - Travel Agent

  • Aug 2018 - Present

  • Scheduled and coordinated international and domestic travel for Loyalty Customers consistent with program policies and cost guidelines. • Delivered exceptional customer service when responding to incoming calls regarding travel bookings. • Confirmed and managed hotel reservations for numerous corporate and individual accounts. • Provided travel advice that focus on corporate as well as individual travel demands for national and international hotel reservations. • Responded to clients’ questions, issues and complaints and implemented appropriate solutions. • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. • Implemented automated office systems, optimizing client and data communications as well as records management. • Developed process improvements and long-term business strategies through analysis of customer feedback. • Assisted other team members with resolution and correspondence Show less



Swiss International Air Lines

• Switzerland
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Specialist - Bookkeeper

  • Apr 2013 - Jul 2018

  • Assisted customers with travel requests by answering incoming calls and matching the features and benefits of Swiss Airlines to the needs of the passengers as well as making new- and change existing reservations on scheduled domestic and international flights. • Assisted customers with technical- website, mobile navigation needs and answering customer's inquiries regarding all aspects of their travel on Swiss Int’l. • Prepared, verified and processed high volume of daily invoices and reviewed balances of customers’ accounts to ensure all invoices are captured each day. • Researched and resolved accounting discrepancies in a timely manner, including correspondence with external contacts. • Responsible for verification, accounting and reconciliation of sales/ collection /refunds /ACMs/ADMs. Show less



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Bookkeeper

  • Aug 2008 - Mar 2013

  • Prepared retirement benefits checks, payments and bank deposits. • Completed bank reconciliations through making deposits, voiding checks, and submitting positive pay activity and processed domestic and international wires on a daily basis. • Ensured proper accounting of general ledger transactions and prepared monthly general ledger reconciliations. • Maintained subsidiary accounts by verifying, allocating, and posting transactions. • Served customers by providing information and answering questions about their retirement benefits. • Processed and recorded employee payroll, vacation and sick leave hours and sent to our payroll company. • Posted and reconciled Corporate UBS account activity and executed financial reporting on multiple properties using Excel. • Utilized excel to prepare balance sheet reconciliation and various financial reports. Prepared and inputted entries including daily reconciliation entries, payroll entries, and month-end closing entries. Show less



Iten Mode AG

• Zurich, Switzerland

• Sales Associate

  • Aug 2008 - Aug 2010

  • Superior sales performance of at least $1,000 daily. • Elevated sales through complete client needs discovery. • Maintained product displays and replenished products as needed. • Superior sales performance of at least $1,000 daily. • Elevated sales through complete client needs discovery. • Maintained product displays and replenished products as needed.