Database Administrator

• Sep 2021 - Present

Project Lead for System Migrations. Performance Tuning and Capacity Monitoring. Modifying existing Forms and Reports as per change request and maintenance of the same. Develop Tables, Views, Procedures, Functions, Packages, Indexes, Triggers, Cursors, Collections – PL/SQL. User Management in conformity with defined policies on System Security and Data Integrity. Providing both Planned and Ad Hoc Reports to the business process stakeholders. Facilitating fixes, patches, updates of inefficient queries as business needs change. Facilitating training and user adoption of redefined data access procedures. Show less

Back End Engineer

• Sep 2020 - Jul 2022

This role includes the following responsibilities: ● Provide technical direction to the engineering team ● Develop, uphold and report on metrics for the engineering teams ● Work with the team leads to ensure every engineer is working on high priority tasks ● Provide oversight of the technical leads ● Work closely with the other departmental leaders and team members to develop and deliver on a product roadmap which brings value to the business ● Consistently communicate on status and risks of all technical projects to the CTO and CEO ● Evaluate business needs against available engineering talent to schedule work and advise on hiring needs as needed ● Provide functional assessment on engineering talent ● Able to identify, recruit and help in the development of technical talent and leadership skills ● Serve as a technical consultant to the business in engagements with product and platform vendors and suppliers ● Guide the engineering team towards the embodiment of company and departmental values ● Work closely with the CTO to ensure the most effective and efficient use of technical resources Show less

Operator

• May 2020 - Jul 2022

Application Engineer

• Apr 2018 - Sep 2020

Duties include: Back-end system development. Cloud Cache API Development. Front-end Tuning using JSON/SOAP. Ad-hoc and bespoke scripting and patching. Advice on system improvement design techniques. Work closely with other departments to create a DevOps synergy. Identify inefficiencies and inadequacies in business processes through Data Analysis. Identify KPIs for other stakeholders in business systems usage. Duties include: Back-end system development. Cloud Cache API Development. Front-end Tuning using JSON/SOAP. Ad-hoc and bespoke scripting and patching. Advice on system improvement design techniques. Work closely with other departments to create a DevOps synergy. Identify inefficiencies and inadequacies in business processes through Data Analysis. Identify KPIs for other stakeholders in business systems usage.

Application Developer

• Mar 2017 - Mar 2018

Duties include: Reviewing current system and presenting ideas for system improvements, including cost proposals. Working closely with Operations and Tech team to achieve business objectives. Producing detailed specifications and writing the program code. Testing the product in controlled, real situations before going live. Preparation of Training Manuals and Training Procedures. System updates and maintenance. Challenge assumptions and uncover best practices in the way we do business. Discover and manipulate data using SQL, Excel and Google Analytics. Creating compelling predefined and ad-hoc reports using database and web analytics. Communication and Presentation – Explain results of analysis to team members, train business how to use decision support tools, develop training materials. Use data visualization to aid communication. Follow project plan, best practices and group standards. Document work. Provide accurate estimates of time to complete tasks and projects. Show less

System Administrator

• Feb 2012 - Apr 2015

Undertaking the following for six centers: Performing daily calls, call records backups, archiving, and retrievals. Sending reports to other departments daily or on demand. Monitoring call queues, connectivity and related services. Ensuring 24/7 CTI (Computer Telephony Infrastructure) up-time to be at par with client SLAs (Service Level Agreement) as well as in-house KPIs (Key Performance Indicators). Second Line support. Coordinating and liaising with vendors and service providers to ensure availability and optimize productivity Show less

Customer Care Representative

• Mar 2010 - Feb 2011

I was mainly a user of business systems to attend to customers with minimal administrative duties. I was also the assistant team leader for the entire duration. I was mainly a user of business systems to attend to customers with minimal administrative duties. I was also the assistant team leader for the entire duration.