Assistant Manager, Product Safety

• Feb 2023 - Present

Senior specialist, Field services

• Aug 2019 - Jan 2023

Technical Support Specialist

• Nov 2017 - Jul 2019

Warranty Support Specialist

• Oct 2016 - Nov 2017

Main responsibilities and tasks - Receive and evaluate the warranty claims from dealers and ensure the warranty claims are properly handled in high customer satisfaction. - Maintain sufficient and efficient communication between dealers and Porsche AG. - Collect and update market data in respective record. - Ensure prompt recall or workshop campaign and technical service document update for Porsche product to respective dealers.

Technical Support Engineer

• Apr 2015 - Sep 2016

Report essential issues and technical feedback to PAG Support dealers for technical assistance Regularly hold national technical symposiums Participate in PAG international symposiums Follow and reorganize quality for new vehicles Assist to determine causes for warranty issues Assist dealer to diagnose for uncommon cases Provide technical ideas to issues of customer’s complaints Translate technical courses from PAG to dealers Assist technicians to pass technical certificates for Porsche approval Announce essential information instead of PAG Show less

Aftersales service specialist/ 售後服務專員(包含技師教育訓練，技術支援...等)

• Jul 2012 - Jul 2014

■ Service department business planning ■ Management:  Management of CSI  Management of warranty.  Management of equipments in service workshop  Management of New cars  Management of customer complaint ■ Training:  Technical training.  Service expression & motion training  System process training  New employees training  Product training ■ Others:  Analyze the financial, improve operations  Improve productivity, efficiency and parts supply  Technical support.  Holding the weekly meeting of factory directors  Troubleshooting report  Reconstruct dealer’s departments in Vietnam  Product quality report  SOP improvement  Outdoor display support Show less

National Champion of Automobile Technology/ 汽車技術職類國手

• Oct 2010 - Oct 2011

National champion of Automobile Technology Result: Medallion for Excellence (4th place in 32 nations) Competition events:  General Competency  Electrical Systems Construction and Testing  Brake and stability control Systems  Suspension and Steering Systems  Engine Mechanical Repair  Transmissions manual and automatic  Diesel systems  Engine management  Diagnostics  Good understanding and interpretation of electrical and network diagrams, work with modern computer based diagnostic systems.  Ability to measure and interpret at electrical, electronic harnesses on modern cars.  Ability to search information on OL workshop manual, interpret Diagnostic Trouble Codes DTC's. Show less