Experience

Noregon Systems

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Help Desk & Product Support Specialist

  • Oct 2018 - Present



EMS Management & Consultants, Inc.

• Financial Services
• 1 - 100 Employee

• IT System Analyst, IS - Infrastructure

  • May 2017 - Sep 2018

  Greensboro/Winston-Salem, North Carolina Area



Ideacom of Central North Carolina

• United States
• Telecommunications
• 1 - 100 Employee

• Field Technician

  • Feb 2014 - May 2017

  Kernersville NC Install, program and troubleshoot phone systems



Innovative Technology Solutions of NC

• Help Desk Technician

  • Aug 2012 - Feb 2014

  Greensboro/Winston-Salem, North Carolina Area responsible for first response in answering, commenting and replying to open incidents in the help desk. Ability to identify and organize tickets according to priority. Strong aptitude in O.S. Repairs, Spyware removal, virus removal, hardware, troubleshoot, upgrades. Assist support staff with field work as needed. Sets up and operate computer and machinery peripheral to computer for purpose of providing information to requesting clients. knowledge of computer logic and methodology to run… Show more responsible for first response in answering, commenting and replying to open incidents in the help desk. Ability to identify and organize tickets according to priority. Strong aptitude in O.S. Repairs, Spyware removal, virus removal, hardware, troubleshoot, upgrades. Assist support staff with field work as needed. Sets up and operate computer and machinery peripheral to computer for purpose of providing information to requesting clients. knowledge of computer logic and methodology to run computer systems. Show less



Dollar General

• United States
• Retail
• 700 & Above Employee

• Cashier/Stocker

  • Mar 2008 - Mar 2010

  Assisted store manager in merchandising and store layout to feature new items and best sellers. Monitored receiving, check-in, and stocking of merchandise to verify accuracy. Developed loyal customer base and increased sales volume through personal attention to customer. Utilized strong organizational and analytical skills, and a proven ability to handle multiple tasks.



Speedy Pac

• Independent Auditor

  • Aug 2006 - Dec 2007

  Handled shipping logistics regarding in excess of 14 shipments on a weekly basis. Collected and analyzed quality control data. Communicated with shipping and receiving personnel regarding bills of laden, freight being delivered and transported as well as provided positive verification of goods that are loaded and unloaded on trucks.



Fairway Pillow

• Quality Control Specialist

  • Feb 2005 - Jul 2006

  Participated in all aspects of warehouse duties including stocking, pulling orders, and packaging. Handled shipping logistics in excess of 20 shipments weekly. Experienced in high-volume picking, packing, and shipping operations. Ensured quality control standards were maintained.



GameStop

• United States
• Retail
• 700 & Above Employee

• 3rd key Manager

  • Jul 2004 - Feb 2005

  Monitored receiving, check-in, and stocking of merchandise to verify accuracy. Maintained thorough knowledge of store merchandise to provide helpful advice to customers. Completed all facets of retail store management including client relations, training, scheduling, visual merchandising, sales, marketing, inventory control, employee supervision, and acted as liaison between regional managers, staff, and other store locations. Operated cash registers and computer input… Show more Monitored receiving, check-in, and stocking of merchandise to verify accuracy. Maintained thorough knowledge of store merchandise to provide helpful advice to customers. Completed all facets of retail store management including client relations, training, scheduling, visual merchandising, sales, marketing, inventory control, employee supervision, and acted as liaison between regional managers, staff, and other store locations. Operated cash registers and computer input applications. Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Show less