Wellness Specialist

• Jun 2022 - Present

Senior Supervisor

• Feb 2021 - Present

This smoke-free hotel features a restaurant, an outdoor pool, and 24-hour room service. Free continental breakfast and free self-parking are also provided. All 96 rooms boast private pools and offer free Wi-Fi and kitchens. This smoke-free hotel features a restaurant, an outdoor pool, and 24-hour room service. Free continental breakfast and free self-parking are also provided. All 96 rooms boast private pools and offer free Wi-Fi and kitchens.

F&B Supervisor

• Jul 2016 - Mar 2019

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time.

Supervisor at Fine Dining Chines Restaurant

• Mar 2016 - Jun 2016

Reports to the Operation Manager Deliver excellent customer service, at all times Serve and present beverages, quickly and efficiently, meeting our standards Assist in keeping the Restaurant, front-of-house and back of house clean and tidy, at all times Keep up to date with current promotions and new products Make customers aware of offers on our great food and drink range Speak to customers to ensure that they are satisfied with their meals Maintain personal knowledge by completing in-house training and workbooks Always adhere to all company policies and procedures and licensing laws Be involved and contribute at team meetings and check grooming for all associated daily To prepare beverage as per the Restaurant event by the system Responsible for opening cleaning check list all over the Dining area Responsible in the Restaurant Operations to prepare table plans according to reservations and to ensure that tables are constantly cleared and reset according to the reservation plan Check room standard temperature is suitable for the guest/customer Assists the team member in handling their respective duties and motivates them to up sell and support to increase revenue. To respond proactively to guest queries and to ensure appropriate action is taken, followed by effective communication To report and follow up all maintenance defaults effecting efficient and professional delivery of service To ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience To meet and greet guests in a professional and efficient manner To take guest food and beverage requirements, ensuring efficiency and accuracy in service delivery To prepare and present accurate bills by system To wish “farewell” to guests, ensuring guest satisfaction has been reached and to encourage repeat customers

Bar Captain

• Aug 2008 - Feb 2016

Major Responsibilities: • Providing the highest level of memorable service for guests in the outlet operation in order to meet and exceed our guest expectations, financial targets and colleagues & coworker satisfaction. Daily Duties: • To ensure that grooming standards are maintained, demonstrating a professional image for our guests. • To assist the F&B Manager in implementing impeccable quality experience throughout the restaurant/outlet. • To monitor the Total Training Concept and employee development in order to promote a climate of enthusiasm and encouragement. • To respond proactively to guest queries and to ensure appropriate action is taken, followed by effective communication. • To report and follow up all maintenance defaults effecting efficient and professional delivery of service. • To ensure that guest satisfaction, by doing the quality check and monitored and where appropriate, rectified throughout their meal beverage experience. • To communicate with kitchen chef regarding menu of the day, specials, surprises in order to share this information with the team in the pre-service briefing. • To ensure that mise en place positioning is completed accurately and monitored to ensure that appropriate stocks are available, followed by proper, preparation, prevent, poor, performance. • To prepare table plans according to reservations and to ensure that tables are constantly cleared and reset according to the reservation plan. Also take care proper floor planning to maintain flow of service. • To meet and greet guests in a professional and efficient manner. • To take guest food and beverage requirements, ensuring efficiency and accuracy in service delivery. • To prepare and present accurate bills. • Bid farewell to guests by thanking them, ensuring guest satisfaction has been reached and to encourage repeat customers.