Experience

konkconsulting

• Portugal
• Software Development
• 1 - 100 Employee

• Sap Success Factors Consultant

  • Nov 2022 - Present

  Success Factors implementation, configuration, troubleshooting, analyses, investigation, diagnosis, and resolution. Working with Ticketing Systems, Microsoft Office, technical support to incidents related to system configuration. Success Factors implementation, configuration, troubleshooting, analyses, investigation, diagnosis, and resolution. Working with Ticketing Systems, Microsoft Office, technical support to incidents related to system configuration.



Independent College

• Ireland
• Higher Education
• 1 - 100 Employee

• Full-time Student

  • Feb 2021 - Dec 2022

  • Main Modules: Information Systems in Business, Global Organisations & HRM, Learning to Learn, Introduction to Statistics and Data Analytics, Leadership and Management, Systems Analysis and Design, Databases in Organisations, Contemporary Issues in Information Technology, Strategic Management of Information Systems, Strategic Management in Practice, Entrepreneurial Development, Audit & Assurance for Business, Implementation of Digital Strategies, Information Systems Security & Protection • Main Modules: Information Systems in Business, Global Organisations & HRM, Learning to Learn, Introduction to Statistics and Data Analytics, Leadership and Management, Systems Analysis and Design, Databases in Organisations, Contemporary Issues in Information Technology, Strategic Management of Information Systems, Strategic Management in Practice, Entrepreneurial Development, Audit & Assurance for Business, Implementation of Digital Strategies, Information Systems Security & Protection



ISI Dublin - English Language School

• Ireland
• Education Administration Programs
• 1 - 100 Employee

• English Student Exchange Program

  • Jan 2019 - Feb 2021

  • General English course at ISI Dublin from Jan 2019 to Aug 2020, and Academic Bridge until Jan 2021 to improve English language skills. • Performed temporary part-time positions as Kitchen Porter and Baker at Offbeat Donuts from Feb to Sep 2019, and Tadka House from Aug to Nov 2019, currently working with Deliveroo to accelerate English and cultural integration within the Irish market. • General English course at ISI Dublin from Jan 2019 to Aug 2020, and Academic Bridge until Jan 2021 to improve English language skills. • Performed temporary part-time positions as Kitchen Porter and Baker at Offbeat Donuts from Feb to Sep 2019, and Tadka House from Aug to Nov 2019, currently working with Deliveroo to accelerate English and cultural integration within the Irish market.



dr.consulta

• Brazil
• Wellness and Fitness Services
• 500 - 600 Employee

• HR System Analyst

  • Jan 2017 - Jan 2019

  • Implemented the overall HR software from scratch, liaising with technical teams from enterprise vendor ADP through ticketing system for further execution and monitoring of all requests logged. • Conducted analysis and software testing before deployment, collaborating with the team to develop, coordinate, and implement projects and tasks within the agreed deadlines. • Completed the integration with existing software and tools, successfully overcoming technical and structural challenges, and managing change effectively. • Provided first level troubleshooting and software support to end users within the business, acting as single point of contact for all software related requests and incidents, and documenting issues. • Contributed with several suggestions for system continuous improvement and company’s growth. Show less



Grupo Brasanitas

• Brazil
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• HR System Analyst

  • Jul 2015 - Jan 2017

  • Supported the implementation and configuration of ADP system including all HR modules, ensuring customisation in accordance with company’s needs and requirements. • Logged and reported issues through the creation of tickets within the software outsourced company’s ticketing system, acting as the key point of contact between companies. • Supported the implementation and configuration of ADP system including all HR modules, ensuring customisation in accordance with company’s needs and requirements. • Logged and reported issues through the creation of tickets within the software outsourced company’s ticketing system, acting as the key point of contact between companies.



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• HR Assistant

  • Dec 2012 - Jul 2015

  • Collaborated with the system implementation team to ensure successful and accurate implementation of the system in a large corporate client. • Provided first line support to client employees’ regarding HR related issues via phone and email, delivering excellent customer support through effective communication and excellent relationship management. • Drafted and reviewed contracts, prepared onboarding material, and completed the admission process always ensuring compliance with legislation and client’s policies and procedures. • Provided training as and when required, and attended meetings both internally and with the client. • Acted as a Subject Matter Expert and first point of contact within the operational execution center of the company for the access control electronic system and banked overtime hours. • Handled confidential information securely and in line with company policies and procedures. Show less