Experience

Shelter Products Inc

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Trader Assistant

  • Sep 2013 - Present

  I handle order entry, invoicing, inventory management and liens for my assigned traders. When my traders are out of the office I am responsible for providing customer support, coordinating deliveries, and pricing orders. I handle order entry, invoicing, inventory management and liens for my assigned traders. When my traders are out of the office I am responsible for providing customer support, coordinating deliveries, and pricing orders.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Home Equity Account Specialist

  • May 2013 - Sep 2013

  I provided consultation to customers with maturing (ballooning) home equity accounts. I was responsible for reaching out to customer regarding their accounts, reviewing available options and assisting with the refinancing process. I provided consultation to customers with maturing (ballooning) home equity accounts. I was responsible for reaching out to customer regarding their accounts, reviewing available options and assisting with the refinancing process.



Gryphone Global

• United States
• Telecommunications
• 1 - 100 Employee

• Business to Business Sales

  • Apr 2013 - May 2013

  Provides phone and internet sales for small to medium size businesses. Provides phone and internet sales for small to medium size businesses.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Sales Coordinator

  • Apr 2006 - Mar 2013

  Provided sales support to a team of 14 corporate sales representatives. I am responsible for providing any needed field support to enable more time in the representatives schedule to engage their customers. I handle their order entry, account research and maintenance. Regularly communicated new policies and processes and explained relevance on an account by account basis. Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines. Co-developed current reporting and training processes with other Sales Coordinators and Managers. Provided training and assistance to new Sales Coordinators.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Dealer Business Center Support

  • Aug 2005 - Apr 2006

  Help desk support for General Motors Dealer Business Center. An intranet resource for GM Dealerships. The DBC was a resource for dealerships that provided Online training modules, Online sales, Marketing, Recall info, and HR tools.

• Customer Relations Manager

  • Jun 2004 - Jul 2005

  Liaison between customer and local dealerships. Handled coordination of repairs and provided technical assistance. Worked with local Service and Sales Managers and Regional Managers. Complied and provided case information in addition to background research. Processed warranty and reimbursement claims.



Affiliate Computer Services Inc.

• Customer Service Representative

  • Apr 2002 - Jun 2004

  Over the phone customer service and technical support for Nextel and Sprint. Handled Supervisor requests. Provided training/shadowing to new representatives. Worked on the Special Projects team. Over the phone customer service and technical support for Nextel and Sprint. Handled Supervisor requests. Provided training/shadowing to new representatives. Worked on the Special Projects team.