Customer Success Specialist

• Jan 2023 - Present

Operations Specialist - Customer Experience

• Jul 2021 - Oct 2022

Utilizing analytics to locate pain points in day-to-day processes, then designing and executing programs that improve said processes and fortify our teammates abilities and understanding Coordinating directly with our partner Flexport as the Subject Matter Expert to integrate our systems and processes, reducing failed shipments and costly incidentals Creating and implementing an intensive team training program that generated 55.46% improvement in comprehension of shipper and carrier compensation Coordinating with all elements of the supply chain from port to warehouse ensuring the prompt and effective pickup and delivery of numerous shipments Improving processes to reduce the number of failed shipments as a result of human error and increase customer satisfaction Working with warehouses, carriers, and shippers directly to resolve problems including locating lost shipments, financial resolutions, and logistical errors Show less

Route Manager - Operations Team

• Dec 2019 - Jun 2021

Managing the residential collection operation at the largest site in the Pacific Northwest Market Area.Supervising dozens of CDL drivers as they service tens of thousands of accounts.Communicating key changes in company structure in order to keep operation in line with corporate standards.Maintaining customer relations within the Seattle Area.Solving problems including but not limited to operational liabilities, accidents, fires, spills, and route changes.Assisting in the roll out of important technology updates within the operation.Utilizing data analytics in order to increase efficiency and coach employees to improve performance.Resolving employee and union related grievances. Show less

Operations Management Trainee

• Jun 2019 - Dec 2019

Supporting the operation of a top site in the company with hundreds of employees that orchestrate the service of tens of thousands of accounts.Assisting with the implementation of safety and efficiency goals.Resolving issues on operating routes including spills, accidents, fires, and more.Communicating important messages using public speaking skills to employees to ensure that corporate expectations are met.Maintaining customer relationships when service problems occur.Training with corporate standard courses and a number of knowledgeable mentors. Show less

Support Analyst

• Jan 2019 - Apr 2019

Resolving high level issues to maintain the flow of the delivery operations.Working remotely with the corporate operations team to ensure quality of service.Communicating pertinent information to contractors all throughout Canada.

Onboarding Specialist

• Aug 2018 - Jan 2019

Independently managing the hiring, and support of partners, as well as the termination of contracts when necessary.Walking potential partners through onboarding and all the tools to be successful Uber driver-partners.Uploading and approving official documentation, and utilizing problem solving skills to troubleshoot issues.Representing Uber as the face of its Halifax Uber Eats Operations and keeping partners satisfied and enthusiastic.Staying on top of Uber processes and tools, as well as changes in pay scales and fees.Working consistently with the operations team in Toronto to streamline procedures, and keep operations flowing.Assisting with additional tasks and projects as needed, including onboarding for different provinces. Show less

President

• Dec 2017 - Dec 2018

Utilized social media to gather leads, resulting in the successful recruitment of many high potential members. Oversaw a group of seven officers and thirty-five members to ensure operations are up to standard and embody the values of the organization.Led a Movember Fundraising team that raised $10,000 for men's health, while personally raising over $3500.Acted as the primary representative of the chapter.Executed high level projects and decisions.Administrated all executives within the organization.Anticipated, and helped the chapter respond to changing policies and trends in the University, the Grand Chapter, and society in general. Show less

Vice President

• Dec 2016 - Dec 2017

Organized and budgeted both charity and recreational events, then promoting them through social media, resulting in improved reputation on campus and the retirement of old debt.Managed officers and members to ensure operations are up to up to standard and embodied the values of the organization.Communicated with other organizations to maintain productive extracurricular relationships.

Assistant Project Coordinator

• Jun 2018 - Aug 2018

Planned and coordinated a research effort that resulted in positive changes in direction of the project goals. Independently created critical path and timelines that helped to keep the project in line to be completed by deadline. Developed and workshopped extensive databases that will be used by organizations throughout Nova Scotia. Planned and coordinated a research effort that resulted in positive changes in direction of the project goals. Independently created critical path and timelines that helped to keep the project in line to be completed by deadline. Developed and workshopped extensive databases that will be used by organizations throughout Nova Scotia.

Development Coordinator

• Jun 2017 - May 2018

Established mutually beneficial community partnerships that help develop the fund, and increase the reach of our health initiatives. Researched health initiatives, and then drafting proposals for grants that funded our programming. Generated content for social media to maintain a healthy presence in the community. Established mutually beneficial community partnerships that help develop the fund, and increase the reach of our health initiatives. Researched health initiatives, and then drafting proposals for grants that funded our programming. Generated content for social media to maintain a healthy presence in the community.

Events Management Intern

• Jan 2016 - Apr 2016

Planned and executed large events that successfully stayed within budget and resulted in the gathering of sales leads. Implemented a new procedure that streamlined the process of ordering items for tradeshows and decreased confusion between departments Planned and executed large events that successfully stayed within budget and resulted in the gathering of sales leads. Implemented a new procedure that streamlined the process of ordering items for tradeshows and decreased confusion between departments

Driver, Manager Trainee

• Mar 2014 - Aug 2015

Trained new employees to ensure that store processes were executed correctly. Oversaw in-store procedure and kept operations within corporate standards. Trained new employees to ensure that store processes were executed correctly. Oversaw in-store procedure and kept operations within corporate standards.

Courtesy Clerk

• May 2012 - Mar 2014

Delivered excellent customer service ensuring a great customer experience.  Improved time management skills while being trusted to assist in numerous store operations. Delivered excellent customer service ensuring a great customer experience.  Improved time management skills while being trusted to assist in numerous store operations.