Experience

Complete Mathematics

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Customer Success Specialist

  • Mar 2023 - Present



British Gas

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Resolution Agent

  • Dec 2022 - Mar 2023

  Editing customer's policies in line with FCA guidelines and company policies, handling of complaints, booking service jobs e.g. breakdowns and services. Answering any general enquiries customers may have to the best of my ability, trying to ensure a positive experience for all customers. Retention of customers who are debating leaving the company.



J D Wetherspoon

• United Kingdom
• Hospitality
• 700 & Above Employee

• Manager

  • Jan 2022 - Dec 2022

  Running Shifts as sole duty manager Being a key-holder for the business Responsible for all cash on premises Responsible for safety of staff and customers through the use of policies and standard operating procedures (SOPs) Administration tasks such as A&Is, reports, return to works, phone calls, email enquiries, etc Responsible for orders of stock and maintaining stock levels Communication between our business and contractors/third parties Use of P&Ls to analyse data for… Show more Running Shifts as sole duty manager Being a key-holder for the business Responsible for all cash on premises Responsible for safety of staff and customers through the use of policies and standard operating procedures (SOPs) Administration tasks such as A&Is, reports, return to works, phone calls, email enquiries, etc Responsible for orders of stock and maintaining stock levels Communication between our business and contractors/third parties Use of P&Ls to analyse data for the business Increased focus on customer acquisition and retention levels.

• Team Leader

  • May 2016 - Dec 2022

  Melton Mowbray, England, United Kingdom