Experience

Nacional Inn Hotéis

• Brazil
• Hospitality
• 100 - 200 Employee

• Revenue Management | Analista de Distribuição Estratégica

  • Apr 2023 - Present

  Análise de dados, revenue managment, supervisão de distribuição no cadastro e monitoramento de desempenho de metas (segmento de vendas por canais), construção tarifária e aplicação estratégias de posicionamento, auditoria de canais online, relatórios diários de maximização, auxílio em processos operacionais dos canais de distribuição, migração de conteúdo e mapeios. Análise de dados, revenue managment, supervisão de distribuição no cadastro e monitoramento de desempenho de metas (segmento de vendas por canais), construção tarifária e aplicação estratégias de posicionamento, auditoria de canais online, relatórios diários de maximização, auxílio em processos operacionais dos canais de distribuição, migração de conteúdo e mapeios.



Claudinei Ferreira Corretor de Imóveis

• Real Estate Administrator

  • Sep 2021 - Present

  Business administrator for the real estate industry, being responsible for organizational and financial planning and implementation of operational processes related to information management and digital marketing strategies. Main activities: administration of spreadsheets and forms for registering properties and clients, analysis of cadastral data, management and digital registration of properties, photographic treatment, contract and inspection management, financial reports, advertisements, lead qualification, monitoring and performance analysis. Show less

• Digital Support and Content Distribution

  • Nov 2020 - Sep 2021

  Responsible for the reservations department acting in administrative activities, revenue management analysis, strategic creation of rates and positioning through indicators and competitors. Audit and digital support aiming at rate parity of all e-commerce channels, creation and execution of promotional campaigns together with the digital marketing sector for distribution to the entire hotel portfolio in the region. Management of hotel social media, sales capture, agile and assertive bilingual service prioritizing customer satisfaction and resolving operational conflicts. Show less



Accor

• France
• Hospitality
• 700 & Above Employee

• Brand Ambassador

  • Sep 2018 - Apr 2020

  As Brand Ambassador of the Accor network's loyalty program, I provided guidance and training to the entire team, supervision focused on the customer experience, promoting speech for promotions and brand engagement, analysis of reports, digital marketing and creation of gifts.

• Bilingual Receptionist

  • Dec 2017 - Apr 2020

  Bilingual service, reservations, administrative processes, quotations, issuing invoices, opening and closing cashiers, upselling



Ragazzo

• Brazil
• Food and Beverage Services
• 400 - 500 Employee

• Service Supervisor

  • Feb 2015 - May 2015

  Management and sales capture, customer service, supervision and training of the team. Automated control of goods, stock, food safety, quality and cashier closing. Management and sales capture, customer service, supervision and training of the team. Automated control of goods, stock, food safety, quality and cashier closing.