Experience

Cora Bett Thomas Realty

• Real Estate
• 1 - 100 Employee

• Operations Director

  • Jul 2018 - Present

• Client/Agent Relations

  • Jan 2017 - Jul 2018


Chesapeake Hospitality
• United States
• Hospitality
• 1 - 100 Employee
• Guest Services Proffesional

  • Jan 2016 - Jan 2017


American Income Life Insurance Company

• United States
• Insurance
• 700 & Above Employee

• Agent

  • Mar 2015 - Nov 2015

  ∙ Contacted and set appointments with prospective clients to deliver and explain life insurance benefits ∙ Visited with prospective and existing clients to review existing life insurance coverage, educate on life insurance needs, and present life insurance options ∙ Completed and processed life insurance applications and questionnaires in a timely manner to ensure customer satisfaction. ∙ Contacted and set appointments with prospective clients to deliver and explain life insurance benefits ∙ Visited with prospective and existing clients to review existing life insurance coverage, educate on life insurance needs, and present life insurance options ∙ Completed and processed life insurance applications and questionnaires in a timely manner to ensure customer satisfaction.



Marriott Vacations Worldwide Corporation

• Front Office Manager

  • Jun 2013 - Jan 2015

  ∙ Responsible for all front office, housekeeping, and recreation functions and staff ∙ Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures∙ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis∙ Processing invoices and payroll for front office, housekeeping, and recreation departments

• Housekeeping Manager

  • Apr 2012 - May 2013

  ∙ Monitoring guest and housekeeper supply inventory to ensure all items are sufficiently stocked while remaining within the confines of budget restrictions∙ Screen and conduct STAR (Behavioral) interviews for potential employees∙ Perform daily inspections of guest villas and public space areas to help meet Guest Satisfaction Survey(GSS) goals.

• Assistant Housekeeping Manager

  • Jan 2011 - Apr 2012

  ∙ Use Labor Management System to schedule staff of over 40 employees according to business needs∙ Monitor wages budget on a period-by-period basis∙ Perform daily inspections of guest villas and public space areas to help meet Guest Satisfaction Survey(GSS) goals.

• Front Office Supervisor

  • Mar 2010 - Jan 2011

  ∙ Created villa assignment database for guests to see the view from their balcony without leaving the desk in order to help improve Guest Satisfaction Villa Assignment scores∙ Processed payroll every period for massage therapists∙ Responsible for making reservations contiguous and blocking of upcoming villa assignments

• Guest Services Associate

  • Dec 2008 - Mar 2010

  ∙ Listened to guests to help ensure maximum vacation satisfaction and problem resolution∙ Coordinated with housekeeping and engineering to help meet all guest needs ∙ Logged and followed up with all guest requests and opportunities∙ Assisted with the training of new associates∙ Trained on Night Audit processes and procedures