Experience

Network Office Sunshine Coast
• Australia
• Information Technology & Services
• 1 - 100 Employee
• IT Technician / System Engineer

  • Aug 2023 - Present


Geeks2U

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Specialist

  • Jun 2020 - Present

  - Led daily operations of computer services, providing high-performing personnel to clients. Hardware and Software Support (Mac OS, Windows and Linux). Mobile Device Support. Printers and scanners. Storage and Backup. Data Transfer and Recovery. Networks. Web Applications. Web Support. VOIP. Cloud computing. Microsoft 365. Microsoft Teams. - Led daily operations of computer services, providing high-performing personnel to clients. Hardware and Software Support (Mac OS, Windows and Linux). Mobile Device Support. Printers and scanners. Storage and Backup. Data Transfer and Recovery. Networks. Web Applications. Web Support. VOIP. Cloud computing. Microsoft 365. Microsoft Teams.



Single Automation

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• IT Automation Technician

  • Mar 2012 - Feb 2015

  - Participated in 200+ projects, leading the programming and system configuration of industrial computers, incorporating user and business requirements into bespoken, user-friendly and secure solutions for clients such as M&Ms and Schincariol (a subsidiary of Heineken). - Programmed and configured PLC (Programmable Logic Controller), HMI (Human-Machine Interface), and SCADA (Supervisory control and data acquisition). - Utilised and worked with C#, C++ and ladder logic programming languages, PLC programmer (Rockwell, Allen Bradley, Siemens and Setex - Codesys), HMI, and SCADA (PanelView, FactoryTalk, IFIX), and networks (Fieldbus, Modbus, Ethernet, Profibus, Device Net, Optical fibre). - Managed communication with clients and key stakeholders in regard to the project's specifications and requirements. - Provided technical assistance for electricians on troubleshooting of automation and process controls. - Performed regular maintenance and backups in accordance with contract terms. - Prepared and delivered training sessions for the client's staff members and IT personnel. Show less



Comp House | IT Company

• Information Technology Technical Support

  • Apr 2009 - Jan 2012

  - Delivered high-quality customer service and timely technical assistance to a portfolio of 5,000 clients via remote access, phone, and email. - Responded to tickets in a timely manner, ensuring ticket queues were within the company's service-level agreement (SLA). - Kept customer satisfaction at over 90% at all times, always striving to deliver the best service. - Implemented new software applications and operating systems roll-outs as well as managed backups. - Performed installations and configurations on Windows, macOS, and Linux as well as MS Windows servers, VMWare, TeamViewer, MS Office, among others. - Installed security systems, cameras and set up card access. Installed hardware on desktop computers and notebooks. - Troubleshoot network LAN/WAN/VLAN. Maintained network infrastructure (routers, TCP/IP, DHCP, and DNS). Show less



ULBRA

• Higher Education
• 700 & Above Employee

• Information Technology Help Desk Support

  • Jun 2008 - Mar 2009

  - Provided optimal support and technical advice to 100+ users via remote access, phone, helpdesk, and email. - Collaborated in the implementation of the university's first webportal, streamlining processes, optimising time, enhancing the payment system and providing easier access to over 37,000 students. - Performed a range of IT procedures on Microsoft Windows Servers (Active Directory, DNS, Domain Controller, DHCP, Permissions, User profiles), networking equipment, VPNs, workstations and SQL servers. - Configured and installed software and hardware. - Assessed and determined software and hardware requirements and technical fixed issues. Show less