Experience

FutureThink

• United States
• Human Resources Services
• 1 - 100 Employee

• Learning and Development Manager

  • Oct 2023 - Present

  Remote



CarNow

• United States
• Software Development
• 100 - 200 Employee

• Sr. Corporate Training Manager

  • Mar 2021 - Oct 2023

  Remote Developed and implemented a comprehensive corporate training program for over 200 employees resulting in an increase in productivity and a decrease in employee turnover. Conducted needs assessments to identify knowledge gaps and facilitated training workshops to address these gaps. Collaborated with senior leadership to align training initiatives with business goals and objectives, resulting in a more skilled and knowledgeable workforce.

• National Performance Manager

  • Sep 2019 - Mar 2021

  St Petersburg, Florida, United States Orchestrated the progress and outcomes of assigned accounts, ensuring their triumph and contentment. Oversaw, administered, and scrutinized "at- risk" clients, preemptively executing action plans to ameliorate possible issues and secure their patronage. Mentored and delivered continuous training for Regional Performance Managers, cultivating their professional development and elevating their execution.

• Regional Performance Manager

  • Dec 2017 - Sep 2019

  Indiana and Kentucky Provided consistent in-store training and development to designated dealer groups. Coordinated, managed, and monitored dealership performance across Indiana and Kentucky states. Identified and communicated targeted best practices and solutions to optimize performance. Conducted performance reviews with key decision makers.



Independent Bank

• United States
• Banking
• 700 & Above Employee

• Commercial Loan Assistant

  • Jun 2017 - Dec 2017

  Grand Rapids, Michigan • Assist in the management of lending portfolios for three SVP Commercial Lenders • Prepares/composes written correspondence and memos as requested by Commercial Lender • Maintain calendars, contacts, and travel arrangements for Commercial Lenders • Office management responsibilities • Process background checks, UCC filings, and discharges • Ensure loans and processes meet compliance standards – Regulation B Liaison



Old National Bank

• United States
• Banking
• 700 & Above Employee

• Assistant Banking Center Manager

  • Feb 2016 - Jun 2017

  Greater Grand Rapids, Michigan Area •Responsible for the selection, training, development, and performance management and supervision of banking center staff. •Assist with managing all aspects of banking center operations and sales •Plan and assign teller schedules and workflow to ensure optimal customer service •Continually meet and exceed sales goals •Increasing customer awareness of our products and services, and addressing other financial needs •Opening of deposit accounts, loan origination, and… Show more •Responsible for the selection, training, development, and performance management and supervision of banking center staff. •Assist with managing all aspects of banking center operations and sales •Plan and assign teller schedules and workflow to ensure optimal customer service •Continually meet and exceed sales goals •Increasing customer awareness of our products and services, and addressing other financial needs •Opening of deposit accounts, loan origination, and cross-selling additional products and services

• Senior Personal Banker

  • May 2014 - Feb 2016

  Fort Wayne, Indiana Area Delivering outstanding service through the efficient processing of banking transactions. Increasing customer awareness of our products and services, and addressing other financial needs. Opening accounts, taking loan applications, and cross-selling additional products and services. Provide training and coaching of banking center sales staff. Acting manager when management team is out of banking center.



BMO U.S.

• United States
• Banking
• 700 & Above Employee

• Universal Banker

  • Apr 2012 - May 2014

  Noblesville, indiana Coordinate both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service. Generate and maintain profitable customer relationships while satisfying and exceeding customer financial needs and expectations.



FORUM Credit Union

• United States
• Financial Services
• 200 - 300 Employee

• Collections Specialist

  • Nov 2010 - May 2011

  Fishers, Indiana • Collect delinquent saving and loan accounts • Answer incoming customer query phone calls • Process phone payments • Negotiate payment arrangement • Coordinate with repossession vendors



Sandor Development

• United States
• Real Estate
• 1 - 100 Employee

• Collections Manager

  • Oct 2009 - Jul 2010

  *Manage companies entire delinquency portfolio *Conduct monthly collection meetings with top level executives *Negotiate payment plans and settlements *Collect tenant delinquencies of rent, taxes, and insurance *Maintaining, updating, and filing of tenant records and account files



Old National Bank

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • Feb 2009 - Oct 2009

  Carmel, IN Interviewed clients to undercover financial needs Attended networking events to increase community awareness of the banking center Increase customer awareness of banking products and services Maintain accurate balancing records Processed general banking transactions Assisted with banking center events and planning

• Collections Officer

  • Mar 2005 - Feb 2009

  Evansville, IN *Collected delinquent loan accounts ranging from 15 to 29 days behind *Answered in coming customer query phone calls *Coordinated management of wealth accounts with loan officers *Assisted customers with closing accounts on matured loans *Administered new employee training programs