Lucan Costa

Gerente de Operações e Negócios | Aldeia Coworking at Aldeia.cc
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Contact Information
us****@****om
(386) 825-5501
Location
Curitiba, Paraná, Brazil, BR
Languages
  • Inglês Full professional proficiency
  • Espanhol Native or bilingual proficiency
  • Português Native or bilingual proficiency
Skills

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Credentials

  • Event Planning Foundations
    LinkedIn
    Jan, 2020
    - Nov, 2024
  • Project Management Foundations [2016]
    LinkedIn
    Jan, 2020
    - Nov, 2024

Experience

  • Aldeia.cc
    • Education Management
    • 1 - 100 Employee
    • Gerente de Operações e Negócios | Aldeia Coworking
      • Oct 2022 - Present

      - Gestão dos times de Comercial, Administrativo, Marketing, Facilities, Comunidade e Eventos;- Análise e Gestão do negócio, em nível operacional e estratégico;- Responsável pelo report de desempenho;- Execução de metas trimestrais, individuais e coletivas;- Resolução de Crises;- Auditoria de processos;

    • Head of Community and Events
      • Apr 2022 - Sep 2022

      -Development of actions to promote the community of Aldeia Coworking customers-NPS and Sense of Community Management-Development of events for the extended community of Aldeia Coworking-Pre and post-production of events-Supplier management-Development of Partnerships-Team management-Common attributions to the headquarters team

  • Destinia
    • Spain
    • Travel Arrangements
    • 100 - 200 Employee
    • Costumer Success - Booking Manager
      • Oct 2020 - Sep 2021

      Booking Manager in the Booking Hotels team -Customer service in adaptations and assistance with their reserves for hotels around the world -Application of orders and external demands -Crisis management -Work directly with suppliers and hotels, focused to solve problems or requests from clients -telephone service in 3 languages - spanish, english and portuguese -Management of petitions by email -Financial management of contracts, generating new services or refunds Booking Manager in the Booking Hotels team -Customer service in adaptations and assistance with their reserves for hotels around the world -Application of orders and external demands -Crisis management -Work directly with suppliers and hotels, focused to solve problems or requests from clients -telephone service in 3 languages - spanish, english and portuguese -Management of petitions by email -Financial management of contracts, generating new services or refunds

  • Nex Coworking
    • Brazil
    • Facilities Services
    • 1 - 100 Employee
    • Event Producer
      • Sep 2018 - May 2020

      -Responsible for the production and execution of events of the Nex Coworking CWB unit - own and of customers -Creation of new projects - arguments, presentation, strategy, branding and profitability -Budget management - pre and post event -Supplier management - contracting, quality and risk assessment, negotiating budgets and seeking efficient solutions that generate improvements and savings at the same time -Negotiate sponsorship -Artistic and musical curation for exhibitions and events -Carrying out community actions -Strategic construction in partnership with the Marketing team, aiming at the adhesion of the public -Set of scenery, stage, lighting, sound and decoration -Equipment testing and risk review -Safety, hygiene and public flow assessment -Production of Co-Branding actions and social imptac actions with political and social responsibility -Infrastructure care related to the area - carpentry, electrical, decoration and replacement budgets -Customer service and guided tour Show less

  • Fundação Araucária
    • Curitiba
    • Trainee Accounting and Project Management
      • Jun 2016 - Sep 2018

      Internal control of documents. Use of the Integrated System of the Paraná State Court of Accounts (SIT). Reception and sorting of documents. Use of the E-Protocol. Analysis of requests for Relocations, Income, Additives, Acts and publications in the Official Diary of the State (DIOE). Issuance of certificates. Contact via email or phone for higher education institutions. Internal control of documents. Use of the Integrated System of the Paraná State Court of Accounts (SIT). Reception and sorting of documents. Use of the E-Protocol. Analysis of requests for Relocations, Income, Additives, Acts and publications in the Official Diary of the State (DIOE). Issuance of certificates. Contact via email or phone for higher education institutions.

  • AstroPay
    • United Kingdom
    • Financial Services
    • 200 - 300 Employee
    • Bilingual Attendant
      • Feb 2018 - May 2018

      Back Office Assistant. Trilingual, virtual and telephone service. System data control. Document screening and analysis. Financial releases and customer support. Back Office Assistant. Trilingual, virtual and telephone service. System data control. Document screening and analysis. Financial releases and customer support.

  • Espaço Cultural Escola SESC de Ensino Médio
    • Rio de Janeiro
    • Cultural Production Assistant
      • Sep 2015 - Nov 2015

      Production of artistic exhibitions, musical shows, dramatized readings and artistic residencies. Assist in the production of the 3rd Fórum Profissão Entretenimento, Aldeya Yacarepaguá and P.E.R.I.F.É.R.I.C.O. Organization of physical space, artist logistics, public and service providers. Control of borders, summaries for disclosure and survey of expenses. Eventually photo of the events in different conditions. Production of artistic exhibitions, musical shows, dramatized readings and artistic residencies. Assist in the production of the 3rd Fórum Profissão Entretenimento, Aldeya Yacarepaguá and P.E.R.I.F.É.R.I.C.O. Organization of physical space, artist logistics, public and service providers. Control of borders, summaries for disclosure and survey of expenses. Eventually photo of the events in different conditions.

  • Espaço Cultural Escola SESC de Ensino Médio
    • Rio de Janeiro
    • Co-Producer
      • Apr 2012 - Dec 2012

      Assistance in image production, promotion, personnel management, event and photography of the live DVD Beale Street, recorded at Teatro do Espaço Cultural Escola SESC de Ensino Médio. Assistance in image production, promotion, personnel management, event and photography of the live DVD Beale Street, recorded at Teatro do Espaço Cultural Escola SESC de Ensino Médio.

Education

  • Universidade Federal do Paraná
    Bacharelado e Licenciatura em Filosofia, Filosofia
    2016 - 2021
  • Escola SESC de Ensino Médio
    Ensino Médio, Cidadania
    2010 - 2012
  • Senac RJ
    Curso Técnico, Fotografia
    2010 - 2012

Community

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