Area Lead Sales & Account Management

• Apr 2021 - Present

Digital Marketing Practice Partnership

• Jul 2020 - Apr 2021

Partnerships Manager

• May 2019 - Jul 2020

• Plan and develop the global vendor management strategy and set up an effective P&L forecast (100% ROI globally reached in only 8 months) • Establish criteria and conduct market research to identify the best vendors in class (Italy, India, Philippines)• Approach each vendor, negotiate quotes with pricing, and contracts• Align monthly and quarterly goals, expectations and strategy with each vendor• Strategic development plan for the different levels of stakeholders (Management, Project Managers, TLs and Sales Agents)• Effective translation of strategic plan to the sales planning and ongoing management, with frequent travels for ad hoc development purposes (35% of the time) • Market potential analysis, account definition, and performance evaluation (Salesforce business reports) • Lead after-sales and side projects through cross-collaboration with other department Team Managers and ambassadors to ensure optimal conversion of the acquired accounts into cross-selling and upselling opportunities Show less

Sales Manager

• Oct 2017 - May 2019

Sales Manager of International Account Managers. Following the main duties:• Leading a team of 8 - 12 people• Defining team strategy, individual KPIs and targets• Motivating and coaching the team to increase performance ( Rev. increased 20% over the year - Cancellation ratio decrease by 45% over the year)• Developing CRM processes and increasing productivity in the team• Recruiting (CVs screening, phone and skype / personal interviews)• Daily, weekly, monthly and quarterly performance reviews• Monthly account analysis and forecasts• Building and implementing new sales pitches and strategies• Sales coaching and tools training• Organizing Team Events Show less

Sales & Account Manager

• Dec 2016 - Oct 2017

• Manage a portfolio of clients by understanding growth drivers and finding opportunities for growth - 150 followed customers • Manage risks by building trusted relationships - Decrease avg cancellation ratio of 80% • Use exceptional customer service skills, sales techniques, and product knowledge to increase the value of current customers • Drive new sales by finding the best cross-sell and upsell opportunities for customers - +25% over the year• Closely monitor customer satisfaction, collecting and analyzing data to learn more about consumer behavior - Avg Satisfaction score 90% • Weekly reports in order to monitor the progress of the online performance and to forecast upcoming trends and opportunities Show less

Direct Sales Representative B2B

• Oct 2015 - Dec 2016

• Exceeding monthly and yearly sales quotas - Avg 125% overachievement - Record set in the Italian market since 2016 - 211% overachievement• Develop and maintain profitable relationships in the assigned territories (mainly Italy) - Acquired 500+ independent hotel partners through direct SaaS sales• Understanding customers' needs and identifying sales opportunities. - avg of 45% more traffic and 21% more clicks to customers• Effective and consistent use of Salesforce to create regular sales reports and measure performances vs KPIs• Keeping up with product and service information and updates, staying informed about competitors and new trends in the industry Show less