Experience

VCE

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• vArchitect- Sales Engineer

  • May 2015 - Present

  Selling and leading Enterprise customers to IT modernization with Converged and Hyper Converged infrastructures.Trusted advisor to Enterprise customers digital transformation.Selling Enterprise customers a positive business outcome with Hybrid Cloud infrastructure and solutions. Selling and leading Enterprise customers to IT modernization with Converged and Hyper Converged infrastructures.Trusted advisor to Enterprise customers digital transformation.Selling Enterprise customers a positive business outcome with Hybrid Cloud infrastructure and solutions.



EMC Global Services

• Account Service Representative

  • 2009 - Mar 2015

  -Successfully lead and support project managing change activities, including changes related to customer requests, product upgrades, EMC Technical Advisory (ETA), and reconfigurations for assigned accounts.-Efficiently manage a large number of accounts as well as the more complex accounts that include a variety of product solutions and platforms.-Effectively provide National account management, maintenance/recovery support for a given account or set of accounts. Act as EMC Global Services ambassador to the customer and as the customer’s representative within EMC.-Effectively provide escalation management for National Accounts.-Successfully transition individual responsibilities, identify appropriate resources as needed and develop a schedule to meet Service Level Objectives (SLO’s).-Provide Monthly reports to customers outlining response time, uptime, and service trends on EMC hardware and software.-Deliver customer-facing Account Management Plan that may include, but not limited to; install base information, hardware, and contracts.-Effectively Manage account information: product portfolio, configurations, microcode status, installation dates.-Manage and lead technical and\or management conference calls, provide status updates to customer, Global Services management and account teams.-Serve as a liaison to clients and ensure Service levels are met.



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Engineer

  • 2000 - 2009

  -Perform installations, preventative/remedial maintenance of EMC products (symmetrix subsystems, VNX & Clariion subsystems, SAN switches (Brocade, Cisco and McData) and Celerra file Servers at customer sites. Interface with OEM vendors to establish successful integration of equipment into associated systems, including technical assistance, training and coordination with sales. -Perform installations, preventative/remedial maintenance of EMC products (symmetrix subsystems, VNX & Clariion subsystems, SAN switches (Brocade, Cisco and McData) and Celerra file Servers at customer sites. Interface with OEM vendors to establish successful integration of equipment into associated systems, including technical assistance, training and coordination with sales.