Experience

Mortara Instrument

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Tech Support Manager

  • Oct 2015 - Present

  - Management of technical post sales activities for Italian market;- Project Management of new systems installations and startup;- On site or remote training to hospital nurses and physicians for complex systems - Coordination and Support to Field Technicians for on site service activities; - Customers service and support;- Hardware and software troubleshooting; - Management of systems replacement and upgrades;- Management and building up interfaces of installed systems with HIS, according to projects specifications (HL7, XML, DICOM)- Technical Support to Sales Department for specific offers or tenders;- Random technical support to foreign countries market; Show less

• Service and Tech Support Manager

  • Jan 2014 - Sep 2015

  - Service Department organization and management;- Service contracts and customers’ relationships;- Technical Support to field technicians and customers for high level issues;- Management of new systems installation and configuration;- Technical Support to Sales Department for offers and public tenders regarding both systems configuration and post sales agreements;- Managing and building up interfaces of installed systems with HIS according to projects specifications (HL7, XML, DICOM);- Random technical support to foreign countries market; Show less

• Tech Support Manager

  • May 2013 - Dec 2013

  - Management of technical post sales tasks for Italian market;- Coordination and support to Field Technicians for on site service activities;- Customers service and support;- Management of new systems installation and configuration; - Managing and building up HL7 interfaces of installed systems with HIS using Corepoint Integration Engine software;- Managing and building up interfaces of installed systems with HIS using proprietary software and with different specifications (DICOM, XML);- Technical Support to Sales Department for single offers and public tenders, mainly regarding monitoring systems for Intensive Care Units and ECG Management Systems;- Random technical support to foreign countries market; Show less

• Product Manager Cardiology

  • Oct 2005 - Apr 2013

  - Support to Sales Department for pre-sales tasks (technical documents, brochures, projects and documentation editing);- Technical support to Sales Department for single offers and public tenders;- Performing pre-sales product's demos;- Management of new systems installation and configuration at customers' site;- Training and support to Physicians and Nurses for systems startup;- Managing and building up HL7 interfaces of installed systems with HIS using Corepoint Integration Engine software;- Managing and building up interfaces of installed systems with HIS using proprietary software and with different specifications (DICOM, XML);- Support to Service Department for specific issues;- Random technical support to foreign countries market; Show less



GS Biomedica Srl

• Bologna Area, Italy

• Product Support Specialist Cardiology

  • Feb 2005 - Sep 2005

  - Installation, configuration and startup of EP Med Systems for electrophysiology cath labs; - On site training and support to cath labs operators; - Visiting customers for demonstrations and technical support of Mortara Rangoni Europe Srl products; - Installation, configuration and startup of EP Med Systems for electrophysiology cath labs; - On site training and support to cath labs operators; - Visiting customers for demonstrations and technical support of Mortara Rangoni Europe Srl products;



Meeting per l'Amicizia fra i Popoli

• Rimini Area, Italy

• Human Resources, Meeting Organization and Public Relations (Civil Service)

  • Apr 2003 - Jan 2004

  - Public relations and front office; - Recruitment and coordination of human resources involved in shows and events setting up; - Data Entry; - Public relations and front office; - Recruitment and coordination of human resources involved in shows and events setting up; - Data Entry;