Luca Giamberduca
Sales Manager at photonicSENS- Claim this Profile
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English -
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Spanish -
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Italian -
Topline Score
Bio
Elaine Galvin LIB
Luca is a very dynamic candidate who has excelled in his time at Cognex. From our first meeting, Luca impressed with not only with his knowledge and skill set but with his personality and attitude. He is an asset to any organisation. I wish him well.
Sabina Shehi
It was such a pleasure to have the opportunity to work alongside Luca and get to know him on a professional and personal level. I was immediately impressed with Luca’s diplomacy and charm as he walked into a very difficult team environment in a leadership role and within a very short period of time earned a very well deserved respect and backing of his team. He also learned the business very quickly and through his dedication and passion for excellence became an integral part of the management team. I would recommend Luca for any leadership role responsible for team output and performance. His excellent interpersonal skills and ability to analyze processes to make insightful recommendations for improvement are truly invaluable to any team environment. Luca is a very positive, ethical person, and always ready to share a great idea to tackle various problems we face in today’s business. I have great respect for his extraordinary ability to get everyone’s buy in, which essentially stems from his upstanding character and serious know-how. I truly believe Luca will go to great lengths and anyone considering an opportunity to work with Luca should grab it with both hands and feet. I am at your disposal should you require further information about Luca. Best, Sabina
Elaine Galvin LIB
Luca is a very dynamic candidate who has excelled in his time at Cognex. From our first meeting, Luca impressed with not only with his knowledge and skill set but with his personality and attitude. He is an asset to any organisation. I wish him well.
Sabina Shehi
It was such a pleasure to have the opportunity to work alongside Luca and get to know him on a professional and personal level. I was immediately impressed with Luca’s diplomacy and charm as he walked into a very difficult team environment in a leadership role and within a very short period of time earned a very well deserved respect and backing of his team. He also learned the business very quickly and through his dedication and passion for excellence became an integral part of the management team. I would recommend Luca for any leadership role responsible for team output and performance. His excellent interpersonal skills and ability to analyze processes to make insightful recommendations for improvement are truly invaluable to any team environment. Luca is a very positive, ethical person, and always ready to share a great idea to tackle various problems we face in today’s business. I have great respect for his extraordinary ability to get everyone’s buy in, which essentially stems from his upstanding character and serious know-how. I truly believe Luca will go to great lengths and anyone considering an opportunity to work with Luca should grab it with both hands and feet. I am at your disposal should you require further information about Luca. Best, Sabina
Elaine Galvin LIB
Luca is a very dynamic candidate who has excelled in his time at Cognex. From our first meeting, Luca impressed with not only with his knowledge and skill set but with his personality and attitude. He is an asset to any organisation. I wish him well.
Sabina Shehi
It was such a pleasure to have the opportunity to work alongside Luca and get to know him on a professional and personal level. I was immediately impressed with Luca’s diplomacy and charm as he walked into a very difficult team environment in a leadership role and within a very short period of time earned a very well deserved respect and backing of his team. He also learned the business very quickly and through his dedication and passion for excellence became an integral part of the management team. I would recommend Luca for any leadership role responsible for team output and performance. His excellent interpersonal skills and ability to analyze processes to make insightful recommendations for improvement are truly invaluable to any team environment. Luca is a very positive, ethical person, and always ready to share a great idea to tackle various problems we face in today’s business. I have great respect for his extraordinary ability to get everyone’s buy in, which essentially stems from his upstanding character and serious know-how. I truly believe Luca will go to great lengths and anyone considering an opportunity to work with Luca should grab it with both hands and feet. I am at your disposal should you require further information about Luca. Best, Sabina
Elaine Galvin LIB
Luca is a very dynamic candidate who has excelled in his time at Cognex. From our first meeting, Luca impressed with not only with his knowledge and skill set but with his personality and attitude. He is an asset to any organisation. I wish him well.
Sabina Shehi
It was such a pleasure to have the opportunity to work alongside Luca and get to know him on a professional and personal level. I was immediately impressed with Luca’s diplomacy and charm as he walked into a very difficult team environment in a leadership role and within a very short period of time earned a very well deserved respect and backing of his team. He also learned the business very quickly and through his dedication and passion for excellence became an integral part of the management team. I would recommend Luca for any leadership role responsible for team output and performance. His excellent interpersonal skills and ability to analyze processes to make insightful recommendations for improvement are truly invaluable to any team environment. Luca is a very positive, ethical person, and always ready to share a great idea to tackle various problems we face in today’s business. I have great respect for his extraordinary ability to get everyone’s buy in, which essentially stems from his upstanding character and serious know-how. I truly believe Luca will go to great lengths and anyone considering an opportunity to work with Luca should grab it with both hands and feet. I am at your disposal should you require further information about Luca. Best, Sabina
Experience
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photonicSENS
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Spain
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Computers and Electronics Manufacturing
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1 - 100 Employee
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Sales Manager
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May 2023 - Present
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Cognex Corporation
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United States
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Automation Machinery Manufacturing
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700 & Above Employee
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Account Sales Engineer
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Jun 2017 - Sep 2017
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Sensor Sales Engineer
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Jul 2016 - May 2017
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Inside Sales Team Leader Europe
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Jan 2016 - Jun 2016
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Inside Sales & Marketing Engineer
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Jan 2015 - Dec 2015
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Customer Service Manager
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Apr 2014 - Dec 2014
Accomplishing customer service objectives by recruiting, selecting, training, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions.
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Order Management Administrator
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Mar 2012 - Mar 2014
Providing customer service and after sales support to Northern Europe, Southern Europe and Asia customers and partners.
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Starwood Hotels & Resorts Worldwide, Inc.
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Hospitality
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700 & Above Employee
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Supervisor
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Oct 2009 - Feb 2012
Key Responsibilities: Managing and motivating a team of 13 Agents to meet agreed Service Level Agreements (SLA's)Ensuring Starwood customers world wide are supported via on-line chat, email and internet portal tools.Handling escalated enquiries.Supporting agents with further training and development.Handling any performance improvement issues.I have handled all changes very well; I have ensured all associates had the required training and tools to improve their performance and efficiency. I have become confident in handling difficult/escalated situations/emails. I have ensured a high standard both on Chat and emails. Show less
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Team Leader
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Feb 2008 - Sep 2009
Key Responsibilities: Daily management and support of up to 40 multi-lingual e-communication agents, supporting 3 Team Supervisors. Driving efficiencies across the team, successfully implemented and ran the on-line chat function to support customers.Coaching agents on procedures and performance improvement.Through data and stats analysis I was able to come up with creative solutions to ensure Customer expectations were exceeded. I was also able to improve our processes and policies to ensure we were efficient. I have worked closely with the Team to ensure they got timely replies to e-mails. Show less
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Platinum Concierge Specialist
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Jul 2007 - Jan 2008
Key Responsibilities: Acting as a Key Account representative for VIP customers, ensuring their requests and expectations are managed in an efficient manner.Meeting agreed service level agreements.Liaising with international business partners, hotel groups, internal Sales and Customer Service staff to ensure a seamless service for the customer.
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Premiere Service Specialist
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Feb 2007 - Jun 2007
Key Responsibilities: Providing comprehensive customer and sales support for U.S and European customers
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Reservation Sales Associate
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Nov 2006 - Feb 2007
Key Responsibilities: Meeting agreed sales and quality targets in line with service level agreements.Converting enquiries to support for U.S and European customers.
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Reservation and Front Office Agent
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May 2005 - Oct 2006
Key Responsibilities in all positions below: Reservation sales, Responding to guests' queries, providing customer care. Training new hires into reservations Cash handling. Key Responsibilities in all positions below: Reservation sales, Responding to guests' queries, providing customer care. Training new hires into reservations Cash handling.
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Front Office Customer Service Agent
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Oct 2005 - Nov 2005
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Reservation & Front Office Agent
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Sep 2004 - May 2005
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Reservation & Front Office Agent
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Mar 2004 - Aug 2004
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Reservation & Front Office Agent
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Nov 2003 - Feb 2004
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Front Office Agent
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Apr 2003 - Sep 2003
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Reservation and Front desk Agent
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Nov 2002 - Mar 2003
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Reservation & Front Office Agent
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Apr 2001 - Sep 2002
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Education
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2000 - 2002
University Tor Vergata University and Alma Mater Studiorum University
Computer Science -
1995 - 2000
Liceo Scientifico g. Galilei
Leaving certificate
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