Experience

Dillon Productions Ltd

• Ireland
• E-learning
• 1 - 100 Employee

• Content Creator

  • Jul 2021 - Present

  • Managed major corporate accounts (ESB, Irish water, and Gas Networks Ireland) for a digital directory product, working closely with the internal team and the client to define clear goals, deadlines, and expected outcomes. • Provided frontline customer support, handling methodologies, processes, standard procedures, new and existing complaints, and general inquiries. • Implemented new review procedures and continuously updated internal documentation involving new regulatory, company, and reporting requirements. • Monitored and reported on operational metrics, access management policies and procedures, and their implications on the business model. • Built and maintained effective relationships between the agency and clients, leveraging proactive recommendations and product knowledge to retain and grow revenue within accounts. • Engaged with stakeholders to facilitate better interaction between business areas, gathering feedback on delivered solutions and collecting inputs to enhance understanding of customer needs. • Collaborated with teams and all stakeholders, focusing on delivering short and continuous iterations that provide maximum customer value. • Supported the Head Creative in implementing feedback and developing and executing a wide range of marketing materials, ensuring brand consistency across all design projects. • Provided quality control, including proofreading and reviewing work. Show less



The Best of Italy

• Dublin, County Dublin, Ireland

• Assistant Manager

  • Mar 2021 - Aug 2021

  • Planned and executed overall customer support operations, including order management, tracking, and reporting service progress, resolving challenges, and updating the database. • Monitored orders with production and logistics, communicating order status to customers. • Assisted customers with various payment and billing transactions. • Ensured all services are completed according to the customer's SLA and quality standards. • Identified problems and opportunities to improve delivery performance. • Continuously managed and refined metrics and operational processes to drive continuous improvement. • Worked as a team to achieve related results as needed (achieved 99% performance quality compliance). Show less



The Hungry Duck

• Dublin, County Dublin, Ireland

• Assistant Manager

  • Sep 2020 - Mar 2021

  • Presenting, clarifying, and suggesting products to customers, aiming for suggestive selling of value-added techniques to generate additional sales opportunities. • Managing stock rotation, ensuring that updated inventory is available and minimizing waste due to obsolescence. • Implementing the FIFO (First-In, First-Out) methodology, reducing waste through inventory cost. • Coordinating timely service delivery, tracking, and control with business partners to ensure customer satisfaction. • Optimizing internal processes and routines. Show less



Aperitivo

• Dublin, County Dublin, Ireland

• Assistant Manager

  • Jul 2019 - Sep 2020

  • Efficiently utilize the Point of Sale (POS) system to process customer orders, complete payment transactions, and issue receipts. • Provide assistance to VIP customers. • Train employees in customer service, addressing inquiries, questions, and issues. • Efficiently utilize the Point of Sale (POS) system to process customer orders, complete payment transactions, and issue receipts. • Provide assistance to VIP customers. • Train employees in customer service, addressing inquiries, questions, and issues.



Bulb Produtora

• Brazil
• Movies, Videos, and Sound
• 1 - 100 Employee

• Video Editor

  • Apr 2016 - Jan 2020

  • Performed audio and video content recording and editing. • Managed all productions' video and audio record archives. • Assisting with the development of live video feeds in collaboration with the multimedia team. • Creating animation for promotional videos, trailers, and commercials. • To accomplish the intended layout and aesthetic, I used computer editing software and a variety of innovative ways. • Performed audio and video content recording and editing. • Managed all productions' video and audio record archives. • Assisting with the development of live video feeds in collaboration with the multimedia team. • Creating animation for promotional videos, trailers, and commercials. • To accomplish the intended layout and aesthetic, I used computer editing software and a variety of innovative ways.