Luca Della Santa
Business Development Manager, ISMS & Qualty Manager at EURASIAN Gaming- Claim this Profile
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English Professional working proficiency
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Spanish Limited working proficiency
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Italiano Native or bilingual proficiency
Topline Score
Bio
Credentials
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Iso 27001
AccrediaMar, 2020- Nov, 2024 -
Scrum Product Owner Certified (SPOC)
Scrum.orgMay, 2019- Nov, 2024 -
Architect
Ordine degli Architetti di RomaJan, 2003- Nov, 2024 -
ISO 14001
Accredia -
ISO 9001
Accredia -
OHSAS 18001 Lead Auditor - Health & Safety Certification
Accredia
Experience
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EURASIAN Gaming
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Malta
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Gambling Facilities and Casinos
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1 - 100 Employee
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Business Development Manager, ISMS & Qualty Manager
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Jan 2020 - Present
• responsible for finding and landing new clients in the gaming market & global campaigns;• negotiate and fully execute on deal terms with partner companies;• create and execute marketing plans, including marketing campaigns, tradeshows, and any marketing programs;• communicate ideas, plans and results to executives and key decision-makers;• identify and report on local market and industry trends;• manage ISO certification process for the company;• Manage the provision, support, maintenance, development and internal promotion of the quality system to the ISO9001 standard so that it supports the work of the organization;• Establish, support, maintain and develop an ISMS to the ISO27001 standard so that it supports the work of the company and ensure that it is, as appropriate, embedded into the quality system and other items as appropriate
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Enel Green Power
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Italy
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Renewable Energy Semiconductor Manufacturing
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700 & Above Employee
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CIVIL DISCIPLINE SPECIALIST for solar and wind power plants
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Mar 2018 - Dec 2019
Responsibilities:• to address for solar and wind projects the relevant engineering specialized topics for all development stages in order to ensure the state of art solutions by supporting Design units in compliance with company safety & quality best practices, technical specifications, guidelines and objectives;• to ensure high level technical competence on technology main equipment and related subcomponents defining and updating the related technical specifications, supporting the Design units and assisting any other involved unit;• to ensure technical support to O&M carrying out engineering activities on modifications, upgrades and refurbishment of operating power plants, optimized designs and technical specifications of the systems and major components in cooperation with relevant units as well as to support Innovation and Sustainability in development/integration of innovative solutions.Supporting the implementation and maintenance of E&C Quality Management System (ISO9001) during project development and execution.Key role activities: Engineering, Civil Design
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QUALITY ENGINEER for Solar and Wind Power plants Engineering and Construction
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Jun 2015 - Feb 2018
Responsibilities:· Supporting the implementation and maintenance of E&C Quality Management System (ISO9001) during project development and execution.· Planning and performing internal audits (first party audit); quality interface for certification audits (third party audit).· Development and dissemination of Company procedures and operational instructions.· Guaranteeing the compliance and coherence of new procedures and operative instructions with the existing ones.· Sharing new guidelines and standards and ensuring their application within project teams.· Ensuring the monitoring and calculation of KPIs related to E&C process efficiency to act as interface with Global Procurement function to support suppliers and contractors Qualification and Vendor Rating process in collaboration with other E&C units.· Ensuring the gathering and sharing of E&C Know How, best practices, lessons learned andInduction through the Knowledge Management Portal and other innovative methods and tools.
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Enel Group
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Italy
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Utilities
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700 & Above Employee
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Interior Designer - Space Planner
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Jan 2013 - May 2015
Responsibilities:• Strategic planning for all emerging requirements.• Development of the real property master plan.• Expert facility condition analysis at sites across the extended enterprise.• Defining metrics and manage construction program, ensuring state-of-the-art facilities are delivered on time and within budget.• Review and evaluate incoming requests for moves and space changes.• Generate conceptual solutions and alternative scenarios in response to Client’s spatialrequirements and physical planning constraints, while ensuring that requests are in line with the overall Corporate Real Estate strategic plan.• Meeting company objectives with managing quality control of customer service.• Perform other duties as assigned by management.• Reporting of occupancy information per Client request.• Developing strategies to optimize the use of limited space resources (policies).• Modernizing space management processes by using technology to assist with developing solutions (CAD, DB).Key Achievements:• Earned the respect of management by meeting deadlines.• Planning and the coordination of correlated activities connected to the refurbishment of the areas such as the temporary relocation of employers and negotiation with the teams managers.• Managed team in effectively performing all duties necessary which lead to overall performance improvement within the department.
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Facility Manager - technical specifications
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Dec 2010 - Dec 2012
Responsibilities:• Preparation of technical documentation and technical specifications for facility management contracts, services and supplies, including definition of KPI’s.• Providing support to territorial units for management of building services (Facility Management, Services, Supplies).• Interpretation of technical documents and support for calculation of contractual SLA.• Annually acquisition of the needs of the Territorial Units for preparation of the budget to be placed as base for tenders.• Ensuring through the definition of policies and guidelines, the homogenization and standardization of the activities of territorial units in relation to building services.• Drafting of technical specifications for facility services.• Purchase of items and management of services.• Ensuring the functionality and management of the call centre services and facilities. • Looking at the progress of requests, also dealing with complaints relating to the process.• Supporting operational units and development of computer software (Remedy) used to manage services and tickets through the web.Key Achievements:• Manage and define contracts SLA and KPI and Vendor Rating.• Collaborated with different business unit such as Legal and Purchase Departments to define the contracts to purchase services provided from external suppliers.• Effectively handled customer needs.
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Building Manager
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Nov 2007 - Dec 2010
Responsibilities:• Management of the entrusted properties.• Coordinating the response of ordinary and extraordinary maintenance.• Ensuring customer satisfaction by transposing needs, suggesting proposals for action in accordance with the manager and verifying the performance of suppliers through quality audits.• Monitor and report on the performance of contractors by implementing check lists.• Ensuring constant updating of purchase requests for works on buildings through software reports (Archibus).• Checking compliance with the regulations relating to security on real estate, pointing out any deficiencies / hazards.• Preparing cost estimates, interfacing with suppliers for extraordinary measures required by the Customer or required as a result of a failure.• Notifying customers the development of works required for billing and accounting purposes. • Managing all Health and Safety matters in the building as required.Key Achievements:• Verify the performance of the suppliers.• Managing and verifying the respect of prefixed budget.• Learnt to deal with Clients needs, negotiating with them the best way to reach the goal.
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MANITALIDEA SPA
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Italy
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Facilities Services
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100 - 200 Employee
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Site Manager
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May 2007 - Nov 2007
Responsibilities:• Responsible for the ordinary and extraordinary maintenance of the buildings of Rome WIND drafting the maintenance schedule and ensuring the proper execution of the ordinary and extraordinary maintenance works through the direct management of 11 workers (electricians, refrigeration, plumbing, telephone operators).• Managing all Health and Safety matters in the building as required.• Managing teams of workers organizing their schedules and activities.• Working with suppliers for the execution of extraordinary measures.• Implementing budgets and controlling the regular execution of services until the issuance of the certificate of inspection.• Managing inventory guaranteeing supplies of materials needed to carry out the work.Key Achievements:• Manage direct workers.• Manage day-by-day works and organize activities to respect contracts goals. • Learned to deal with emergencies when plants fail events in data centres.
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Italferr S.p.A.
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Civil Engineering
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700 & Above Employee
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Architect
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Jun 2006 - Mar 2007
I supported the director engeneer for the renovation works of the building were the offices were placed.I developed cost estimates and schedules; I supervised and ensured that works done by contractors were performed promptly and according to specifications;I monitored quality and schedules for construction work. I supported the director engeneer for the renovation works of the building were the offices were placed.I developed cost estimates and schedules; I supervised and ensured that works done by contractors were performed promptly and according to specifications;I monitored quality and schedules for construction work.
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Education
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2003 - 2005
Università degli Studi di Roma 'La Sapienza'
Master of Architecture (M.Arch.), Building/Property Restoring and Maintenance -
1996 - 2002
Università degli Studi di Roma 'La Sapienza'
Laurea Magistrale LM in Architettura e dell'Ingegneria edile, architettura -
2000 - 2001
Oxford Brookes University
Erasmus program, Architecture
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