Experience

TheFork, a Tripadvisor company

• France
• Technology, Information and Internet
• 700 & Above Employee

• Account Manager

  • Mar 2020 - Present

  Milan, Lombardy, Italy

• Senior Customer Support Specialist

  • Oct 2019 - Mar 2020

  Barcelona Area, Spain



ElTenedor

• Customer Care Specialist

  • Mar 2017 - Mar 2020

  Barcelona Area, Spain - Handle incoming requests (B2B and B2C related) via phone, email and chat. - implement and adapt processes for GDPR compliance - Give technical support related to TheFork Management software - Give guidance on the daily usage of the software that we provide to restaurants and end-users. - processing and conducting social media (B2C related)



SEC Public relations

• Public relations

  • May 2015 - Jul 2015

  Milano - Relations with the press, media and the public toward Colombia Pavilion during Expo Milano 2015 - Creation of digital contents ,with a team, for socials online networking - Daily press review



SELLBYTEL Group Spain

• Spain
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Technical Support Specialist

  • May 2010 - Oct 2013

  Barcelona Area, Spain - Technical support for mobile devices - Hardware assistance: analysis of the problem, assessment of the possible damages and activation of eventual reparation. - Software assistance: problem solving of the different functions with the different devices (mailbox, sync,online purchasing, file management, and app setting up) - Cloud Computing: user assistance, storage and file synchronization



No Time Srl

• P/T employee Marketing consulting

  • Dec 2006 - Feb 2008

  Milan Area, Italy - Check and improve the quality of data in large databases, using advanced data elaboration software.