Assessment and Guidance Team Assistant

• Mar 2023 - Present

Family and Household Support Worker

• Oct 2019 - Mar 2023

- Assist and support individuals and families to access, sustain and maintain their home. Access temporary/emergency accommodation in partnership with relevant stakeholders. -Provide advice and support clients to help them manage day to day living. - Carry out a person-centred assessment of clients housing support needs and complete all required paperwork and associated procedures. - Record appropriate information of weekly case work on different data systems. - Assess the needs and requirements of clients whilst adopting a person-centred approach, working jointly with other agencies and agree appropriate action, often taking the lead role in facilitating case management and professionals’ meetings. - Support clients to attend court, tribunals, appeals, claims and other appointments/meetings that have an impact on client’s tenancy & overall wellbeing. - Identify and offer support to vulnerable clients; assist them to monitor specific incidents and where appropriate attend court, including acting as a witness on their behalf. - Provide Mediation and Restorative Justice Service(s), making further referrals where suitable cases are identified. - Participate in local initiatives and proactive initiatives to address criminal and antisocial behaviour. - Use a holistic and systematic approach to seek the most appropriate resolution for individuals, families and communities, including recommending enforcement action as appropriate. - Develop partnership with external agencies to improve the community's living condition and access to other services, using an "open door" approach. Show less

Social Worker

• Sep 2016 - Jun 2017

- Customer service through personal interviews to families and individuals. - Emotional support when required - Reports and assessments - Resource management - Collaboration and partnership with other institutions such as Police, educational services, charities, hospitals, care homes and different professionals (psychologists, teacher, GPs) - Home visits to assess dependency level on individuals in order to receive government benefits and funds - Participation on groups and activities with clients to promote support networks, engage with professionals, improve their mental health - Signposting to appropriate services when necessary - Data recording - IT skills on specific data systems, Microsoft package. Show less