Lubens Luc
Transporter at Horizon Transport- Claim this Profile
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Bio
Experience
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Horizon Transport
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United States
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Transportation/Trucking/Railroad
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1 - 100 Employee
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Transporter
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Aug 2023 - Present
Drive Class A B C RVs , Motorhomes , Freightliner, non CDL BUS and Motorcoaches from load origin to dealerships throughout the US. Park / Move / Guide RV units in a timely fashion Inspected vehicles for noticeable defects, such as dents, scratches, torn upholstery, electric and poor mechanical operation. Ensured that required documentation is complete and is in compliance with regulations and standards DOT medical certified Comply with DOT regulations and driver log book Drive Class A B C RVs , Motorhomes , Freightliner, non CDL BUS and Motorcoaches from load origin to dealerships throughout the US. Park / Move / Guide RV units in a timely fashion Inspected vehicles for noticeable defects, such as dents, scratches, torn upholstery, electric and poor mechanical operation. Ensured that required documentation is complete and is in compliance with regulations and standards DOT medical certified Comply with DOT regulations and driver log book
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Indiana Transport, Inc.
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United States
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Transportation/Trucking/Railroad
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1 - 100 Employee
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Transporter
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May 2023 - Aug 2023
Drive Class A B C RVs , Motorhomes , and Motorcoaches from load origin to dealerships throughout the US. Park / Move / Guide RV units in a timely fashion Inspected vehicles for noticeable defects, such as dents, scratches, torn upholstery, electric and poor mechanical operation. Ensured that required documentation is complete and is in compliance with regulations and standards DOT medical certified Comply with DOT regulations and driver log book Drive Class A B C RVs , Motorhomes , and Motorcoaches from load origin to dealerships throughout the US. Park / Move / Guide RV units in a timely fashion Inspected vehicles for noticeable defects, such as dents, scratches, torn upholstery, electric and poor mechanical operation. Ensured that required documentation is complete and is in compliance with regulations and standards DOT medical certified Comply with DOT regulations and driver log book
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Fedex Express Courier Service
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United Kingdom
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1 - 100 Employee
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Courier
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Oct 2022 - Apr 2023
Loaded vans and pickup packages by driving, climbing in and out of the vehicle, and walking upstairs and through driveways in all weather conditions, and pickup packages safely and punctually Reviewed orders before and after pickup to ensure that they are complete and the customer is 100% satisfied. Provided unmatched customer service consistent with the core values of FedEx • Abided by all transportation laws and maintaining a safe driving record Worked as part of a team in a fast-paced, ever-changing environment Solved problems independently using critical thinking skills Followed strict safety standards on and off the road Operated an electronic device for GPS and daily records Show less
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Customer Service Representative
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Nov 2018 - Apr 2022
ISM Direct Loyalty Customer Service Rep Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution Offer alternative solutions where appropriate with the objective of retaining customer's business. Handle business transactions in connection with activation of new customer accounts on a computer terminal. Communicate with customers using web-based tools (Telegence, Opus, CRM, myATT zone , Clarify, Rios) Make financial decisions to protect/collect revenues and adjusts customer accounts Sell products and services offered by the company Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories. Assist manager and coaches with new training classes once they work on the floor Show less
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UnitedHealth Group
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Hospitals and Health Care
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700 & Above Employee
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Customer Service Representative
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Sep 2016 - Sep 2018
Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries for Rhode Island and Florida Medicaid members. Work with systems (COSMOS , ISET , FACETS , PSI, MACESS, ICUE, EMDEON, REVS, EXCEL, OUTLOOK , CAREONE) Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries Asked appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems Identified issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders Submit claims information for reprocessing and balance billing , Escalate drug related calls as appropriate to licensed pharmacist for resolution Coordinated internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages Made outbound calls to customers on prescriptions withhold orders and payment issue Assist with entering new prescription orders into system Met the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance Show less
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iQor
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Team Lead
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Mar 2015 - Sep 2016
Directly supervised a team call center agents as a partner with the supervisor. Assisted in goal setting, provided feedback and documents performance to improve customer experience Appropriately addressed human resources issues, such as attendance and interpersonal conflicts in the workplace. Increased effectiveness of call monitoring by calibrating with our Quality department Utilized reporting to manage improvements in individual and team performance Guide agents through the calls and handled escalated customer issues as needed Handled/prioritized multiple tasks in a fast-paced environment Resolved customer's problem with first call resolution Answered customer inquiries about billing, product, or service questions Input data and document systems per customer requirements Multi tasked speaking with customers with data entry Used multiple computer applications with client systems (Avaya, Quikview, Grand Central, Samson, Remedy, etc.) Demonstrate exemplary sales skills (upgrading service, and/or equipment) Processed customer equipment orders Fulfilled needs of existing customers that are at risk of cancelling services or orders. Addressed complaints with the goal of increasing satisfaction and securing renewals or saves. Offered discounts or special deals as needed and within pre-established limits. Show less
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Education
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Miami Dade College