LUBABALO Silwana

Collaboration Engineer at Omega Digital at Omega Digital
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Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA
Languages
  • English -
  • Isixhosa -
  • Isizulu -

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Credentials

  • Microsoft Certified Professional
    Microsoft
    Feb, 2017
    - Nov, 2024
  • Microsoft Specialist
    Microsoft
    Feb, 2017
    - Nov, 2024
  • MTA: Windows Server Administration Fundamentals - Certified 2017
    Microsoft
    Jan, 2017
    - Nov, 2024
  • MTA Network Fundamentals
    Microsoft
    Nov, 2016
    - Nov, 2024
  • System Support
    Mictseta
    Aug, 2016
    - Nov, 2024
  • CompTIA Network+
    CompTIA
    Jul, 2017
    - Nov, 2024
  • Comptia A+
    CompTIA
    Dec, 2016
    - Nov, 2024
  • Comptia Network +
    CompTIA
    Jul, 2017
    - Nov, 2024
  • MCSA
    Microsoft

Experience

  • Omega Digital
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Collaboration Engineer at Omega Digital
      • Mar 2022 - Present

  • Advanced Projects and People (APP)
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Field Services Engineer
      • May 2020 - Apr 2022

      • Time management • Accurate timekeeping in ESS • End user support • Resolve logged incidents as per client contract • Repair and diagnose hardware when required • Deliver customer service • Communicate, dress and display positive attitude • Quality incident resolution • Ensure incident is resolved on first contact • Compliance to pending rules • Ensure compliance to pending rules and call management are followed • Quality data input • Ensure that data captured on system incident/ task is accurate and according to ITIL standards • Preventative maintenance • Raise trending incidents as general problems • Identifies possible risks and reports to Team lead / manager • Pre-installation audits • Ensure pre-installation audits conducted and maximum optimization of printers achieved • Ensure compliance to relevant client checklist / SOP • Ensure closure to tasks/ incidents on CA Manager Show less

  • GCRA
    • Pretoria Area, South Africa
    • Field Server Engineer
      • Sep 2017 - Jan 2018

  • Gijima
    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT support Intern
      • Aug 2016 - Aug 2017

      Provide client support and technical issue resolution Configure client’s equipment Configure software Provide training to clients in the use of systems and applications Obtain general understanding of OS and application operations related to company offered services Perform regular updates of servers Research and learn about new software in the market that relates to the organization’s functions Identify and solve various IT related problems Support Tablets and SmartBoards Show less

Education

  • Durban University of Technology
    National Diploma, Software Development
    2011 - 2015
  • Durban University of Technology
    National Diploma Information Technology, Software Development
    2011 - 2014

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