Experience

Duncan Solutions - Australia

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Application Support Officer

  • Jun 2018 - Present

  •Respond to inbound customer inquiries (email and telephone).• Deliver ‘design’ concepts to production environments• Ensure that we are effectively managing the improvement of our products andsolutions by receiving and translating customer feedback into Jira cases forengineering teams.• Provide support assistance with Duncan’s portal products such as (not limited to)the Parking Enterprise Management System.• Manage the communication of product / application updates to customers.• Provide customer training for web and mobile applications where required. Show less

• PEMS Test Engineer

  • Feb 2013 - May 2018

  Rapid delivery of high-quality reports to the developing team, using AgileDevelopment tool – Jira Software and SharePoint as well as MS-Office facilities.• Self-organised and accountability that is aligned with the concepts of the AgileManifesto.• Work with scrum team and Prepare sprint backlog for the sprint planning meeting.• Ensure the quality of the PEMS web application software and associated serverapplications through system and regression testing and analysis.• Perform functional, regression, system integration test and automation testing.• Log issues in the defect tracking tool and status update with new test result.• Capture and analyze test result to validate feature/ fix.• Analyses issues based on test data, logs and backend data.• Participate developing test docs and preparing test Environment.• Track and prepare testing activity report.• Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conductedsprint retrospective and followed up on action items for continuous improvement. Show less



Men in Pink

• Moorebank Vet hospital, Glenfield Vet hospital, Revesby Vet hospital

• IT Support Specialist

  • 2015 - Present

  Providing IT support services remotely and on-site when needed. • SQL data-base monitoring/daily backup. • SQL modifications, Trello, Zapier, Jira, Google Drive/Calendar/Doc, Butler, etc. • Practice manager software admin control. • All software/hardware/servers/networking support. • Cloud, Emails, server, RDP, FTP, NAS, AD DS. IIS. Providing IT support services remotely and on-site when needed. • SQL data-base monitoring/daily backup. • SQL modifications, Trello, Zapier, Jira, Google Drive/Calendar/Doc, Butler, etc. • Practice manager software admin control. • All software/hardware/servers/networking support. • Cloud, Emails, server, RDP, FTP, NAS, AD DS. IIS.



Power Engineering World (PEW)

• Amman – Jordan

• Project Scheduler & Planner

  • Mar 2012 - Dec 2012

  Project: TAZA Gas Turbines Power Plant Project • Design & Engineering, Procurement, Installation, and Testing & Commissioning of (1 x 292 MW-SGT 5-PAC 4000F Siemens) Client: Hyundai Engineering (Korea). Responsibilities: • Work closely with Program Managers to develop and maintain detailed resource loaded schedules of projects using Primavera P6 and MS Project 2007/2010. • Integrate multiple schedules into a master project schedule, base lining performance measurement baseline Budget at Completion (BAC), Cost Performance Index (CPI), Schedule Performance Index (SPI), Estimate at Completion (EAC), and Estimate to Complete (ETC). • Develop; monitor and update integrated project plans and schedules so that projects can be executed in the most efficient mannerpossible. • Assess impacts to the critical path and near-critical activities and report to the project team. • Monitor schedule deviations and variances and assist in the developing alternate methods for corrective action. • Prepare and provide schedule progress reports, trending charts and schedule Show less



Majastic Sdn Bhd

• Assistant Project Manager

  • Dec 2011 - Mar 2012

• Project Coordinator

  • Oct 2009 - Dec 2011

• Project Scheduler / Planner

  • Nov 2007 - Oct 2009



Al-Khuyul General Trading

• UAE

• IT Manager

  • 2002 - 2007

  •Help Desk IT Support • Internet Server Installation. • Computers IT(Assembly). • Networks (routers, switches & firewalls). •Help Desk IT Support • Internet Server Installation. • Computers IT(Assembly). • Networks (routers, switches & firewalls).