LuAnne Yearwood
Staff Experience Coordinator at Imagine the Possibilities, Inc.- Claim this Profile
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Topline Score
Bio
Steve Mcneill
Luanne's performance as a project manager has been outstanding. She has worked as a project manager in our IT service area for many years and always brings a professional attitude and performance. She has managed numerous larger projects as as well as many smaller projects and always follows the standard PM methodologies. Luanne is very dependable and very good at tracking the tasks, risks and issues. Along with her outstanding PM skills, Luanne also performed well as a leader in our Software Support program, providing oversight for our team of 10 PMs, for all projects that were estimated at less then 200 hours, and providing executive status for those projects to our leadership team. Luanne filled multiple roles in our service area, including process champion, and Operations Management Team Lead (OMTL). In the OMTL role, she was responsible for ensuring that Steady State activities, such new accounts boarding to our service had all support items in place, Account issues were brought forward to our leadership team, yearly DOUs's for our accounts were completed, process documentation was kept up to date, etc. Our support area supports approximately 70+ accounts, and our support staff (80+) are located in 4 different countries. Luanne has been a very valued member of our team, a great team player and leader, as well as outstanding PM in our organization.
Steve Mcneill
Luanne's performance as a project manager has been outstanding. She has worked as a project manager in our IT service area for many years and always brings a professional attitude and performance. She has managed numerous larger projects as as well as many smaller projects and always follows the standard PM methodologies. Luanne is very dependable and very good at tracking the tasks, risks and issues. Along with her outstanding PM skills, Luanne also performed well as a leader in our Software Support program, providing oversight for our team of 10 PMs, for all projects that were estimated at less then 200 hours, and providing executive status for those projects to our leadership team. Luanne filled multiple roles in our service area, including process champion, and Operations Management Team Lead (OMTL). In the OMTL role, she was responsible for ensuring that Steady State activities, such new accounts boarding to our service had all support items in place, Account issues were brought forward to our leadership team, yearly DOUs's for our accounts were completed, process documentation was kept up to date, etc. Our support area supports approximately 70+ accounts, and our support staff (80+) are located in 4 different countries. Luanne has been a very valued member of our team, a great team player and leader, as well as outstanding PM in our organization.
Steve Mcneill
Luanne's performance as a project manager has been outstanding. She has worked as a project manager in our IT service area for many years and always brings a professional attitude and performance. She has managed numerous larger projects as as well as many smaller projects and always follows the standard PM methodologies. Luanne is very dependable and very good at tracking the tasks, risks and issues. Along with her outstanding PM skills, Luanne also performed well as a leader in our Software Support program, providing oversight for our team of 10 PMs, for all projects that were estimated at less then 200 hours, and providing executive status for those projects to our leadership team. Luanne filled multiple roles in our service area, including process champion, and Operations Management Team Lead (OMTL). In the OMTL role, she was responsible for ensuring that Steady State activities, such new accounts boarding to our service had all support items in place, Account issues were brought forward to our leadership team, yearly DOUs's for our accounts were completed, process documentation was kept up to date, etc. Our support area supports approximately 70+ accounts, and our support staff (80+) are located in 4 different countries. Luanne has been a very valued member of our team, a great team player and leader, as well as outstanding PM in our organization.
Steve Mcneill
Luanne's performance as a project manager has been outstanding. She has worked as a project manager in our IT service area for many years and always brings a professional attitude and performance. She has managed numerous larger projects as as well as many smaller projects and always follows the standard PM methodologies. Luanne is very dependable and very good at tracking the tasks, risks and issues. Along with her outstanding PM skills, Luanne also performed well as a leader in our Software Support program, providing oversight for our team of 10 PMs, for all projects that were estimated at less then 200 hours, and providing executive status for those projects to our leadership team. Luanne filled multiple roles in our service area, including process champion, and Operations Management Team Lead (OMTL). In the OMTL role, she was responsible for ensuring that Steady State activities, such new accounts boarding to our service had all support items in place, Account issues were brought forward to our leadership team, yearly DOUs's for our accounts were completed, process documentation was kept up to date, etc. Our support area supports approximately 70+ accounts, and our support staff (80+) are located in 4 different countries. Luanne has been a very valued member of our team, a great team player and leader, as well as outstanding PM in our organization.
Credentials
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IBM Advisory Project Manager
IBMOct, 2020- Oct, 2024 -
Enterprise Design Thinking Practitioner
IBMOct, 2017- Oct, 2024 -
IBM Agile Explorer
IBM
Experience
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Imagine the Possibilities, Inc.
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United States
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Individual and Family Services
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1 - 100 Employee
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Staff Experience Coordinator
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Apr 2022 - Present
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Staff Development Coordinator
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Nov 2020 - Apr 2022
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Samaritan's Purse
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United States
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Non-profit Organizations
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700 & Above Employee
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OCC Volunteer
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Nov 2010 - Mar 2023
Drop-Off Location Team Leader for the Maquoketa Area (Upper Midwest Region). The face of Operation Christmas Child to the community. Collect shoebox gifts from generous donors, Drop-off Team Leaders are able to convey the privilege of sharing the Gospel around the world through a simple gift. Drop-offs are a shoebox’s first stop as it begins its voyage to a waiting child in another country. Drop-Off Location Team Leader for the Maquoketa Area (Upper Midwest Region). The face of Operation Christmas Child to the community. Collect shoebox gifts from generous donors, Drop-off Team Leaders are able to convey the privilege of sharing the Gospel around the world through a simple gift. Drop-offs are a shoebox’s first stop as it begins its voyage to a waiting child in another country.
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Project Manager
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2014 - Nov 2020
Direct small-scale to mid-scale IT monitoring and event management implementation projects for internal service line PMO, including an infrastructure migration from AIX to cloud-based RedHat OpenShift. Leveraged Slack and WebEx virtual checkpoints biweekly and RGY status reporting presentations. Structured Box project files for easy access and collaboration saving time and reducing project team email inbox size and search time by using Box Notes for checkpoint notes while incorporating online… Show more Direct small-scale to mid-scale IT monitoring and event management implementation projects for internal service line PMO, including an infrastructure migration from AIX to cloud-based RedHat OpenShift. Leveraged Slack and WebEx virtual checkpoints biweekly and RGY status reporting presentations. Structured Box project files for easy access and collaboration saving time and reducing project team email inbox size and search time by using Box Notes for checkpoint notes while incorporating online stakeholder registry for cross-functional team access and update. Led annual service agreement / document of understanding approvals process. • Championed program’s process asset repository policy, reviewing 64+ account FAQs authored by new global PMs as projects moved from execution to closeout reviews.
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Offering Program Manager/Cost-Pool Owner
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Apr 2012 - Mar 2014
Executed internal account financial, compliance, and asset management related to shared environment to support global application performance monitoring (APM) cost pool, with zero over / under year-end recoveries. Collaborated with Procurement as agent for SOW with external software as a service (SaaS) agreement for 22 IBM internal account teams.
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Business Analyst - Project Lead
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Aug 2011 - Apr 2012
Conducted monthly recovery and billing from Salesforce CRM system and modified account database system administration in Salesforce application, including reporting per delivery team and account team requirements. Assisted delivery project executive with annual fall budget planning. Executed as intercompany and intercountry agreement Delivery Project Executive (DPE) delegate. Coordinating transition and transformation business for cost-pool application monitoring unit.
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Security Focal
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Aug 2010 - Aug 2011
Working security and compliance processes for Enterprise Monitoring Solution Lab and Tivoli Monitoring teams. • Developed / implemented local site upline noncompliance issue management communication plan as focal for audit readiness and IBM response. • Received IBM Means Service award for risk management at local site (2010).
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ManpowerGroup
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United States
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Staffing and Recruiting
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700 & Above Employee
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Executive Administrative Assistant to Site Executives @ IBM
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May 2009 - Aug 2010
Served as single point-of-contact for site community and facility inquiries and managed communications to appropriate IBM staff worldwide. Handled scheduling for site visits, made site purchases, assisted recruiting and HR staff for new onsite employee processing. Served as single point-of-contact for site community and facility inquiries and managed communications to appropriate IBM staff worldwide. Handled scheduling for site visits, made site purchases, assisted recruiting and HR staff for new onsite employee processing.
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Costing Specialist
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May 1996 - Dec 2008
-Performed cost accounting tasks, accounts receivable billing, AIA billing, accounts payable processing related to construction projects. - Developed database to track all construction costs from estimating. -Created subcontract agreements and maintained subcontracts for all contract projects. -Completed evaluation process, supplied recommendations, performed all administrative processes for Employee Health care benefits programs. -Performed in-house payroll processes for weekly… Show more -Performed cost accounting tasks, accounts receivable billing, AIA billing, accounts payable processing related to construction projects. - Developed database to track all construction costs from estimating. -Created subcontract agreements and maintained subcontracts for all contract projects. -Completed evaluation process, supplied recommendations, performed all administrative processes for Employee Health care benefits programs. -Performed in-house payroll processes for weekly and bi-weekly employee payroll. -Maintained employee accrued benefits, UITS on-line reporting, State and Federal Withholding on-line reporting. -Implemented marketing plans using vendor co-op funds and advertising budget. -Performed in-house project management with field personnel. -Assisted in project estimating, project bonding, project close-out processing. Show less -Performed cost accounting tasks, accounts receivable billing, AIA billing, accounts payable processing related to construction projects. - Developed database to track all construction costs from estimating. -Created subcontract agreements and maintained subcontracts for all contract projects. -Completed evaluation process, supplied recommendations, performed all administrative processes for Employee Health care benefits programs. -Performed in-house payroll processes for weekly… Show more -Performed cost accounting tasks, accounts receivable billing, AIA billing, accounts payable processing related to construction projects. - Developed database to track all construction costs from estimating. -Created subcontract agreements and maintained subcontracts for all contract projects. -Completed evaluation process, supplied recommendations, performed all administrative processes for Employee Health care benefits programs. -Performed in-house payroll processes for weekly and bi-weekly employee payroll. -Maintained employee accrued benefits, UITS on-line reporting, State and Federal Withholding on-line reporting. -Implemented marketing plans using vendor co-op funds and advertising budget. -Performed in-house project management with field personnel. -Assisted in project estimating, project bonding, project close-out processing. Show less
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Allstate
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United States
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Insurance
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700 & Above Employee
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Human Resources Manager
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Feb 1994 - Apr 1996
-Performed interviewing, hiring, performance evaluations, firing processes for programming division, consisting of 250 plus employees and contract programmers. -Maintained all employee records using in-house created HR systems. -Administered FMLA process. Completed all contract programmer payroll processes. -Coordinated work area changes when teams were physically moved in multiple buildings with real estate maintenance division. -Maintained and monitored training plans for Rating… Show more -Performed interviewing, hiring, performance evaluations, firing processes for programming division, consisting of 250 plus employees and contract programmers. -Maintained all employee records using in-house created HR systems. -Administered FMLA process. Completed all contract programmer payroll processes. -Coordinated work area changes when teams were physically moved in multiple buildings with real estate maintenance division. -Maintained and monitored training plans for Rating Division employees.
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Programming Rating Unit Team Manger
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Jan 1992 - Jan 1994
-Performed interviewing, project workload schedules, performance evaluation process for programming unit, consisting of 20+ employees and contract programmers. -Reported to Programming Division director for project management planning and performance reviewing. - Worked directly with Agent Sales Division on rating projects.
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Information Systems Senior Analyst
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Jan 1987 - Jan 1992
-Performed customer service tasks as a member of the ALSTAR Information Systems Help Desk. Worked with thirteen call centers nationwide in 1988, assisted with consolidation to three major call centers in 1991. Completed data entries, call logging and worked with programming staff to problem solve systems brokenness with in the National ALSTAR agency force rating systems. Completed software testing on program releases, system upgrades and hardware installations.
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Education
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1982 - 1986
University of Iowa
Bachelor of Science, Psychology
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