Experience

TDX Indigo

• Spain
• Financial Services
• 1 - 100 Employee

• Procurement Analyst & Events Manager, Spain & Portugal

  • Sep 2020 - Present

  *Perform daily procurement activities, as reviews and execution of purchase requisitions to purchase orders. Communicate with vendors and internal customers to meet purchase requirements, manage daily/weekly/monthly reporting metrics as well as ad hoc reporting needs.*Participate in and run e-tenders and supplier negotiations, ensuring supplier compliance for required standards of business*Optimize all spend (direct and indirect cost) in coordination with the Corporate and in line with the target submitted on a yearly basis.*Support PTP training and develop desk procedures as well training material as necessary to support the business.*Leading end to end events project management, off-sites, helping to create, shape, execute and manage campaigns, agency pitches, ideating creative show flow, overseeing guest communications and formulating accountable budgets with new and innovative event ideas. Achievements:✔ Won “EFX Spot Award” RTO (Return to the Office) plan 2020

• Sourcing Assistant & Events Lead, Spain & Portugal

  • Jun 2019 - Sep 2020

  * Perform daily procurement activities, including purchase order troubleshooting, backorder management, substitutions, claims, follow up open orders, invoice mismatches, presentations, conduct one-off negotiations, etc. Coordination and fast, clear communication among different departments inside and outside of the company, dealing on an international and domestic level. Implement sourcing and procurement strategy, identify and enhance improvements in safety; reduce cost, increase productivity, and/or improve quality of purchase orders and contracts.* Working closely with support staff, Finance and Human Resources, to build and secure support and resources for projects and initiatives.* Drive team activities (including staff meeting agendas and notes, org-wide meetings, social outings, supply ordering, and other key logistics). Responsible for all space planning activities within the organization* Identify and coordinate the most productive and cost effective method for meetings including in person, on-site, off-site, audio conferences (international, stateside and local) and video conferences.* Support the Hub’s real estate strategy in identifying the long term space plan. Proactively highlighting issues to ensure there is sufficient & appropriate space for the needs of the business and coordinate timely build out of office space as per requirements* Leading the Training and Knowledge of new Administration and contracting toolsAchievements:✔ Implementing inventory optimization strategies within the company with time saved and increase the sales✔ Generate informed quote comparisons, providing solutions to improve company savings and outsourcing✔ Won “EFX Spot Award” for Best Employee of 2019

• Executive Assistant and Events Lead, Spain & Portugal

  • Feb 2018 - May 2019

  * EA to Debt Services General Manager & Country Head in site, daily office administrative duties, making timely decisions using independent judgment on a regular basis in a proactive manner* Management / coordination scheduling meetings, interviews, process mail, correspondence as required, and expenses for MKT, HR, D&A and Legal Departments with reporting, data analysis, and implementation of optimization procedures as workload planning.* Proactively identify and provide additional support as needed for greater department-wide activities including administrative support to executives following assigned work priorities, established processes, and operating practices* Support and follow-up contracts & POs requests on behalf of the TDX Exco Team working with legal and finance as required to ensure compliant and timely contracting and payments* Active Sourcing, Facilities and RE facilitator for managing relationships with vendors, service providers, and landlords, ensuring all items are invoiced and paid on time, quickly react* Event Lead of corporate events helping to create, shape, execute and manage campaigns with an innovative ideas, managing the project from end to end to Spain & Portugal* Support onboarding and offboarding of employees as well as other HR and H&S issues. * Liaising both internally and externally with Board members, key stakeholders and clients. * Schedule cost effective air/hotel/ground transportation. Create detailed, to-the-minute travel itineraries (including smooth transitions between time zones). Coordinate with in-house travel agents and manage international travel process (including passport, visa, vaccination, and cell phone requirements). Complete and file expense reports; utilizing both domestic and international currencies.Achievements:✔ Nominated by HR, IT and Procurement teams and received three “One EFX Awards” for merging office project, general excellence, and excellence in corporate training



Equifax Iberia

• Spain
• Financial Services
• 1 - 100 Employee

• Office Manager & Events Lead, Spain & Portugal

  • Jun 2016 - Jan 2018

  * Managing the Madrid office dealing with suppliers, point of Contact for any vendors and contractors* Ensuring all aspects of Health and Safety and ISO* Coordinating schedules of the executive team, appropriately managing information of a highly confidential and critical nature. Coordinating national and international travel: air/train tickets, hotel reservations, transfers, health requirements, visa processing.* Setting the strategy for the office operations function in the Madrid CKA office, establish risk & compliance processes, appropriate office communications and fostering relationships with global CKA offices* Events management, organizing meetings for internal and external clients (diary management, conferences, and minutes). Lead from end to end project management, managing agency pitches, ideating creative show flow, overseeing guest communications, formulating budgets* Provide updates to various stakeholders on events/programs/issuesAchievements:✔ Planned and organized national and international events✔ Nominated by HR and received an award for best employee of the month✔ Saved 25% of event costs by executing annual agreements with vendors

• Office Assistant

  • Jan 2016 - Jun 2016

  * Manage day‐to‐day operations of the facility & ensure global / local policies, relating to the office environment, are communicated, implemented and monitored* Develop and implement employee engagement activities, coordinating events, off-sites, training, Creating a productive, enticing and fun environment. That's including briefings, administration, logistics, and catering (in consultation with HR and Office Lead)* Manage key vendor relationships ensuring they meet specified performance levels and raising issues as necessary* Oversee vendor management for all services & facilities (housekeeping, office equipment including repair and maintenance, meeting rooms, liaising with service providers, invoice approval * Maintain an updated inventory of all office equipment, raise all AOU requisitions and monitor all approvals, deliveries and allocation to respective team members.Achievements:✔ Conceptualized and implemented new process of facilities, increase the productivity, time saved and savings



4 Cantos Câmbio e Turismo

• International Travel Consultant

  • Jan 2015 - Dec 2015

  Specialties: Honeymoons; luxury travel; large groups (family reunions, etc.)● Tailor-made package deals: airline, train tickets, car rentals, cruises, and other transportation.● Add-on sales: travel insurance, etc.● Personalized customer service to build brand loyalty. Specialties: Honeymoons; luxury travel; large groups (family reunions, etc.)● Tailor-made package deals: airline, train tickets, car rentals, cruises, and other transportation.● Add-on sales: travel insurance, etc.● Personalized customer service to build brand loyalty.



Grupo Pullmantur

• Spain
• Travel Arrangements
• 500 - 600 Employee

• Senior Operations Representative

  • Jul 2014 - Dec 2014

  Central operations office providing reservation services for sea cruises. • Handling of overall customer care experience for travel agencies as well as direct travelers.• Completing reservations and resolving incidences using J. Walk software.• Following-up on special requests, cancellations and modifications for agencies and third-party guests.• Maintaining close communications with ships throughout the world; maintaining updated standards and procedures logs. Central operations office providing reservation services for sea cruises. • Handling of overall customer care experience for travel agencies as well as direct travelers.• Completing reservations and resolving incidences using J. Walk software.• Following-up on special requests, cancellations and modifications for agencies and third-party guests.• Maintaining close communications with ships throughout the world; maintaining updated standards and procedures logs.



Idiso, Your Global Hotel Sales Partner

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• Booking Agent - Trilingual

  • Oct 2013 - Jun 2014

  Contact center providing reservation and customer care services for nearly eighty hotel brands including Meliá, Barceló and Occidental.• Customer care for English-, Spanish- and Portuguese-speaking markets, including the US, Spain and Brazil.• Recognizing customers’ needs to better their experience and maximize up-selling.• Proficiency in Sirius, Occidental and Barceló reservation systems.• Informing customers about offers and benefits associated with loyalty programs; completing new sign-ups.



Instituto Internacional del Conocimiento Empresarial

• Spain
• International Trade and Development
• 1 - 100 Employee

• International Business Development Consultant

  • Feb 2014 - May 2014

  Gestión del área internacional de la empresa, implementación y operatividad de empresas en Latinoamérica y Caribe. Elaboración y ejecución un plan estratégico escalonado que maximiza el crecimiento global de la empresa y la rentabilidad.Preparación y financiación con "Direct Lending", "Confirming" para su proyecto de internacionalización.Gestión de inversiones estructuradas en fondos de inversión.Planes estratégicos de posicionamiento internacional.Desarrollo de aplicaciones de Marketing internacional.Generación de departamentos de Comercio exterior.Gestión logística, bancaria, financiera de operaciones de compraventa internacional.



IVC International Venture Consultants

• Spain
• Business Consulting and Services
• 1 - 100 Employee

• B2B Sales and Marketing Consultant

  • May 2013 - Aug 2013

  The core of IVC´s business focuses on the incubation, acceleration, and optimization of companies. We base our work on business processes, IT systems, market positioning and strategy, factors critical to the success of any business.Since 1970 we have assisted over 2.000 companies to consolidate their existing activities in Spain and to expand into other countries throughout the world, adapting to the local and foreign business environments.As an International B2B Consultant, I am focused in account management, including opportunity generation. I work specially with IT solutions and other long sales cycle products in sales acceleration projects, always oriented to "Continuous Improvement Processes".www.ivc.esMy job functions to develop are:- Proving optimal and creative solutions: Operational Marketing mix, CRM, Digital Marketing, sales Strategy , Sales organization- Diagnostic and establishing Marketing Strategies : Market research ( SIM & Data Analysis), operational environment, competitor positioning, internal Marketing mix, Branding- Training :Negotiation techniques, professional Communication, sales techniques, team management



Yodeyma Parfums

• Spain
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Supply Chain Management & GM Personal Assistant

  • Jan 2006 - Aug 2012

  • Commerce department management – international scale; pre-selection of providers (searches and approval).• Optimization of costs (oversaw 15% cost cut), quality (incorporation of new providers), services and terms, in conjunction withcentral commerce department.• Stock and warehouse management; oversight of product commercialization and new market launches.• Analyzed production sales and marketing• Oversight of market studies and preparation of dossiers on new market possibilities; fiscal and customs consulting.

• Customer Care Manager

  • Jul 2005 - Jan 2006

  • Daily management of customer care department; order processing; dossiers; telephones; faxes; etc.• Served as supervisor for logistical incidences for Portuguese market.



Vital Health Products – INC

• Foreign Trade Assistant

  • Aug 2003 - Jul 2005

  • Market studies and client management on both a national and international level.• Database management – loyalty clients; marketing campaign development; application of market-specific strategies (mass mailing and promo).• Assistance to communications department, with 25% increase in customer database) • Market studies and client management on both a national and international level.• Database management – loyalty clients; marketing campaign development; application of market-specific strategies (mass mailing and promo).• Assistance to communications department, with 25% increase in customer database)



MSC Cruises

• Switzerland
• Travel Arrangements
• 700 & Above Employee

• Communications & Public Relations Associate

  • Jul 2002 - Mar 2003

  • Events and activities coordination; personalized service for VIP clients: complaints follow-up and resolution.• Reservations of destination excursions; escort and accompaniment: translation services. • Events and activities coordination; personalized service for VIP clients: complaints follow-up and resolution.• Reservations of destination excursions; escort and accompaniment: translation services.